Ensure that Operational processes & policies are in place Develop and enforce sound policies and structures Initiate & review the business requirements for system automation & new products design Ensure all service requests are resolved within agreed turn-around time. Provide operational support to internal teams & to corporate clients Ensure that customers are onboarded within agreed turn-around time Ensure to maintain proper record keeping/archival of customer’s documentation and agreements Understands the risk & can add controls in the processes for mitigating any fraud. Evaluate risk and lead quality assurance efforts Report on operational performance and suggest improvements Oversee all operational and managerial duties related to channel operations Create a strong workforce by developing competent individuals in the daily operations team Oversee the processing Level 3 support activities to ensure due process, accuracy and accountability are followed Ensure customers’ data is protected from the public and secured against fraud by enforcing access rights and verification levels Develop financial back up plans to protect business operations in the event of major crises that could result in huge losses Develop and implement quality control processes, identifying trends and coaching and support as needed Monitor and analyze data related to quality control processes, identifying trends, and making recommendations for improvement making recommendations for improvement Lead and manage a team of quality control personnel, providing guidance,
This role is responsible for managing the content and activity on the KBZ Bank and KBZPay websites, as well as other web presence the Bank may have in the future. The Digital Marketing Executive for Website & Content will focus on optimising the content on the KBZ Bank and KBZPay website to ensure that it offers the best user experience and to make sure that all web traffic data is used for analytics purposes. The ideal candidates will be comfortable troubleshooting the website and constantly improving the User Experience (UX) of the websites. Manage, maintain and regularly update all web content in both English and Burmese Manage and develop the websites. Ensure SEO and SEM best practices are adhered to where possible, and ensure the website is well integrated into digital marketing campaigns Work with different business units to make sure their product and service information is always up to date on the website, and to advise them on how best to present the information to their target audience Stay up to date with website analytics and UI/UX best practices to be able to advise the tech team and designers on how to build the website Create regular reports on website traffic for the CMO, Business Units and management. Prepare and installs solutions by determining and designing system specifications, standards, and programming. Update existing websites to meet the security and standards in meeting bank’s requirements Propose website enhancements that will drive a better user experience. Responding to and troubleshooting all website issues. Improving the user experience of the website regularly. Execute the website layout plans and work closely with the Website Developer Team. Respond to technical queries and solve website-related issues
Job Description We’re looking for an energetic, motivated, creative thinker, with excellent writing skill to help uselevate the work as our full-time, in-house content writer. He or She is a self starter with a willingness to solve problems, learn on the go. Objectives of this Role 1. Writing engaging copy that connects with the desired audience and drives action 2. Producing clear and error-free content that reflects the company’s voice 3. Comfortably vary voice and style demanded by company, or target audience at hand. 4. Stay updated on appropriate style guidelines and brand voice for consistency in messaging Responsibilities 1. Develop and write a wide range of marketing copy and content, including web copy, creative copy and organic social media content, and copy for other owned communication channels 2. Producing copy for advertising or marketing campaigns 3. Working with the Business Partners to edit and modify copy to meet their content expectations 4. Ability to work under pressure to meet deadlines and having strong time management skills to deliver projects on time to exceptional quality standards 5. Develop a deep understanding of the Company’s brand, alongside our products and customers 6. Spelling checking, proofreading for accuracy and quality and copy-edit content across owned channels.
Verify and process the payments requests in line with the Bank's policies and procedures and SOP. Clear off the advance settlement effectively and efficiently. Reconcile the Trial Balance’s GL daily, monthly and report to the Head of Financial Accounting. Monitor and follow up the unreconciled transactions with the branches and inter-department efficiently. Perform month end, year-end accounting and maintain all the accounting records properly. Identify and resolve the software system if and when required by conducting with the service providers. Assist and support to the internal and external audit. Monitor the payment processing and accounting records to be in line with the Bank’s Policy and Procedure. Perform other ad-hoc jobs assigned by Management.
The job of a project manager is to plan and oversee all aspects of a project, and to meet the project's goals on time and within budget. It will require you to organize people, tasks and resources to bring about a successful conclusion Leading the planning and implementation of projects. Defining a project’s scope and goals. Planning and scheduling project timelines. Coordinating project staff. Resource planning and allocation. Quality assurance. Carrying out risk assessment. Managing project administration, including all documentation. Reporting regularly to senior management. Managing client relationships. Tracking project performance. Project evaluations and results measurement. Discover growth opportunities in the product - from funnel conversion rates and user experience - by exploring transaction data, customer activity within apps, and actual customer insights. Understand the AARRR (Acquisition, Activation, Retention, Referral and Revenue) Framework for our customers, their journey and optimizing our funnel. Understand the different modules and provide business and strategic insights around feature adoption. Depending on the Projects, working with the product usage data and analyzing the various data sets to give insights on new feature development and improvement of existing features. Drive prioritization, strategy, and focus on solutions to solve user problems. Play a key role in strategic projects to help the team improve, organize, and regularly update management reporting. Influence the roadmap of product teams through presentation of data-based recommendations. Pack and present a story to stakeholders to generate buy-in and engagement. Establish strong working partnerships with team members from Marketing, Finance, Customer Experience, Data Engineering and other stakeholders. Collaborate with the product, technology, sales, marketing, finance and operations to understand their KPI’s to optimize their day-to-day work and make strategic decisions.
To coordinate Business solution team members and perform integration with corporate clients for for the Payment Services integration merchants, Wallet and banking application. Provide technical, operational, product and service support to an assigned group of Ecommerce payment and large corporate clients for the Payment Services integration merchants, Wallet and banking application. Serve as the primary point-of-contact for key account relationships (e.g. high volume, high-spend merchants, corporate clients) Provide required product (KBZPay partner app, portal) trainings to merchants and respective users at outlets. Ensure merchant needs and issues are being met and resolved in a high-quality and timely manner. Onboarded the new merchants in the system and support of related process of merchants. Provide merchant support for any operational projects or products releases/enhancements that may impact new or existing merchants Provide the compatible payment integration solutions to the merchants. Involvement may include client communication, outbound call support or conversion support. Develop and maintain a comprehensive knowledge of all applicable payment gateway solutions, connectivity options and all other payment-related applications. Develop and maintain a comprehensive knowledge of all current and future payment processing products and services). Recognize new product or pricing trends within the industry and recommend new ideas or processes to management. Develop and maintain comprehensive knowledge of payment network rules and operating regulations. Work with prospects and existing vendors, third party payment processor and payment partners to ensure compliance with payment network rules and operating regulations
Information security analyst will be responsible for monitoring the security events leveraging various analytical tools and will triage security incidents as necessary. Information security associate will be also expected to conduct formal tests on web-based applications, networks, and other types of computer systems on a regular basis. Information security analyst will also be expected to work on physical security assessments of servers, computer systems, and networks. Along with these tests and assessments, will be conducting regular security audits from both a logical/theoretical standpoint and a technical/hands-on standpoint. Must be able to perform hands-on support for Endpoints and Server Security Solutions. Monitoring and analyzing on the Intrusions Prevention Systems and Intrusions Detection Systems, security events and logs Perform security incident response and root cause analysis Analyze, escalate, and assist in remediation of critical information security incidents Investigate security breaches and other cyber security incidents. Improve and challenge existing processes and procedures in a very agile and fast moving information security environment. Prepare the monthly security awareness articles for the KBZ Bank internal staffs Ensure all the security solutions are working. Respond and remediate timely on any service outages. Ability to identify and mitigate network vulnerabilities and explain how to avoid them. Engage in the POC activities as when required to support the Head of Security Stay up-to-date on information technology trends and security standards Information security Analysts should have expert knowledge of: Information security policies and goals Log analysis and event traffic patterns The current IT threat landscape and upcoming trends in security
The Content Account Specialist has to be an expert communicator serving as point of contact for content accounts and internal company teams. This role includes planning and coordination of account activity, generating official account business opportunities, and reporting status of accounts on a regular basis. Sourcing new content partners and executing exciting partnership solutions Negotiating attractive partnership deals and ensuring mutually beneficial partnership terms that are in line with business objectives and strategy Maintaining and deepening relationships with existing content partners Have good communication skill and able to deal relevant business partners Collaborating with various internal team (Product & Community Management) to enhance the customer experience, offer solutions & resolve complaints Collecting and analyzing data concerning user behavior to understand changing needs Perform prospecting activities such as cold calling and networking Maintain a database of clients, partners, and merchants Assist in planning category strategy Assist some content partners to publish articles Maintain a database of clients, partners, and merchants Assist in planning category strategy
Monitors performance of contact center and to construct standard operating procedure (SOP) for maximum customer satisfaction. Monitors customer service agents to ensure the customer experience is conforming to Contact Center guidelines. Executes quality assurance program to enhance quality service of contact center. Conducts call monitoring to help customer service agents to improve performance in contact center. Ensures customer service agents are keep abreast with latest banking product so that consistent message is given to customer. Fulfill to meet the QA monthly sample size target and report to Supervisor. Perform other duties as assigned. Align with operation team for updated information and SOPs. Support agents’ performance training with the cooperation of Training Team. Report immediately to management team for critical incident when QA auditing the calls.