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Complaint Engineer

Tumil Holdings Limited
Kamaryut | Yangon
Verified This job has been verified by the company as a real job vacancy.
1 week ago
Recruiter active 2 hours ago The recruiter at this company was last active reviewing applications.
Yangon
Verified
Recruiter active 2 hours ago The recruiter at this company was last active reviewing applications.
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Complaint Engineer

Tumil Holdings Limited
Yangon
APPLY HERE

Complaint Engineer

Tumil Holdings Limited
Recruiter active 2 hours ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Verified This job has been verified by the company as a real job vacancy.
Kamaryut | Yangon
1 week ago
Verified
Recruiter active 2 hours ago The recruiter at this company was last active reviewing applications.
APPLY HERE

Experience level

Experienced Non-Manager

Job Function

Engineering, Technical, HSE

Job Industry

Telecommunications

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

An Exciting Opportunity for ...

  • Principal Accountabilities
  • Responsible for Amara LTE network customer complaint handling with agreed SLAs.
  • Checking site down, cell down, alarm, coverage, sites condition and essential KPIs according to customer complaints.
  • Prepare the planning and time management of site visit schedule for network complaints.
  • Support for customer complaints RF perspective and take action optimization if necessary.
  • Ensures proper handshake and knowledge sharing to customer care team/ sale team for effective Customer Complaints (CC) handling.
  • Work closely with customer care/ sale team to achieve customer satisfaction.
  • Sharing real time information for service delivery, critical activity to respective teams.
  • Properly coordination with cross functional teams like Sale/Customer Care/Technical teams.
  • Daily, Weekly and Monthly report for complaints analysis such as category wise, top townships and RCA details.
  • Any other task as defined by Management in line with the employee’s skills and experience.

Open To

Male/Female

Job Requirements

  • Degree/Diploma: Bachelor of Engineering in related field.
  • Minimum 2 years Mobile Telecommunications management experience including network performance and customer complaint handling.
  • Preferable RF drive test experience for LTE network.
  • Hands-on experience of iManager PRS, U2000, CRM tools will be advantage.

What We Can Offer

Benefits

Ferry Provided

Highlights

Join an experienced team

Career Opportunities

Learn new skills on the job
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Experience level

Experienced Non-Manager

Job Function

Engineering, Technical, HSE

Job Industry

Telecommunications

Min Education Level

Bachelor Degree

Job Type

Full Time

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