MMR
Myanmar
Head Of Value Management Desk
(Head Of Customer Service)
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A Big Opportunity for ...
Senior Manager, Head of Value Management Desk
Job Purpose
Senior Manager, Value Management Desk Operation Management is responsible for managing Value Management Desk (VMD) operations to achieve its core KPIs, with a focus on improving upselling by engaging with the customer. Responsibilities also include monitoring and analyzing results, managing, and scheduling the agents, and incorporating relevant internal stakeholders. Moreover, he or she has to engage as a forceful advocate for quality improvement and dynamically manage operations teams to create and deliver solutions.
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