The overall role purpose of the Trade Sale Manager is to lead and support the sales teams in effectively preparing client sales pitches and presentations, while also collaborating with internal stakeholders to resolve client issues promptly. Additionally, the role involves contributing to business expansion efforts, conducting data analysis and reporting for pipeline management, monitoring credit line utilization, and gathering market intelligence. Leading the sales teams in preparing client sales pitches, presentations for sales call visit Working with relevant internal stakeholders liaising between Sales, CS, Branches and Ops – reviewing and helping resolve client issues in a timely and efficient manner Visit to other Cities if business needed for business expansion & Marketing Campaign & Customer awareness program along with related internal stakeholders Data Analysis/Reporting (Daily & Monthly) - Sourcing info from numerous systems/areas (internal and external) as and when required such as KYC related reports as well as scorecard review, revenue analysis and reporting Produce and Provide data analysis support and reporting that facilitates Pipeline Management for Trade deals Monitoring credit line utilization for our clients and related before & after due date Constructing, managing and collating pre-meeting briefs info/docs Assisting in the development and executing strategic sales plans for our clients Gathering market and client/competitor intelligence, understanding the Myanmar trade finance market. Learning all about the pricing model – with a view to becoming proficient at pricing BAU and support pricing inquiries emanating from Global Network Trade as well as primary client business Accompanying Sales people on client meetings where needed Prepare the Call report after Sales meeting Ability to work within all team members/ positive thinking To achieve and complete target as per Business Unit guidelines within timeline Champions the successful implementation of Finance and HR related policies, programs and initiatives within the Business Unit to facilitate the achievement of business plans and objectives Any ad-hoc duties assigned
The overall role purpose of the Trade Sale Manager is to lead and support the sales teams in effectively preparing client sales pitches and presentations, while also collaborating with internal stakeholders to resolve client issues promptly. Additionally, the role involves contributing to business expansion efforts, conducting data analysis and reporting for pipeline management, monitoring credit line utilization, and gathering market intelligence. Leading the sales teams in preparing client sales pitches, presentations for sales call visit Working with relevant internal stakeholders liaising between Sales, CS, Branches and Ops – reviewing and helping resolve client issues in a timely and efficient manner Visit to other Cities if business needed for business expansion & Marketing Campaign & Customer awareness program along with related internal stakeholders Data Analysis/Reporting (Daily & Monthly) - Sourcing info from numerous systems/areas (internal and external) as and when required such as KYC related reports as well as scorecard review, revenue analysis and reporting Produce and Provide data analysis support and reporting that facilitates Pipeline Management for Trade deals Monitoring credit line utilization for our clients and related before & after due date Constructing, managing and collating pre-meeting briefs info/docs Assisting in the development and executing strategic sales plans for our clients Gathering market and client/competitor intelligence, understanding the Myanmar trade finance market. Learning all about the pricing model – with a view to becoming proficient at pricing BAU and support pricing inquiries emanating from Global Network Trade as well as primary client business Accompanying Sales people on client meetings where needed Prepare the Call report after Sales meeting Ability to work within all team members/ positive thinking To achieve and complete target as per Business Unit guidelines within timeline Champions the successful implementation of Finance and HR related policies, programs and initiatives within the Business Unit to facilitate the achievement of business plans and objectives Any ad-hoc duties assigned
Manages the strategic fraud prevention & detection direction of the Fraud Management Unit order to protect the Bank from organized crime. Primary Responsibilities (Daily, Monthly) Daily preliminary review of fraud case reported through different channels in the system or proactively obtained through dedicated channels of data analytics. Review frauds alerts monitored by the junior analyst and prepare daily MIS to be shared with senior management. Update the IT team on daily basis for any upgrades to existing rules, system glitches etc Secondary Responsibilities (Periodic, Quarterly, Annual) Review suspicious activity analysis through MIS and Reports for analysis of branch and product wise suspicious activity trends Periodically review in updates required of the Fraud Risk Register. (quarterly basis) Monthly monitoring of alerts generated, customer’s onboarded for new products/services launched by the bank for a period of 3 – 6 months post launch Periodically perform sample review of alerts monitored, disposed off and tagged as fraud for each junior fraud analyst over the period of time and perform quality checks. Identify errors or omissions in terms of incomplete notes prepared for each case closed, incorrect tagging of alerts and discuss the same with junior analyst training and improvement purpose
The role holder is responsible to Manage the strategic fraud prevention & detection direction of the Fraud Management Unit in order to protect the Bank from organized crime. Primary Responsibilities (Daily, Monthly) Daily investigation of fraud cases and performing analytical review, site visits, data/information gathering, discussion with stakeholders etc. Daily status updates to senior investigator on case completion status and limitations/restrictions faced for investigation. Assisting the independent investigator in asset tracing to mitigate the potential loss of the bank. Secondary Responsibilities (Periodic, Quarterly, Annual) Support the senior investigator in drafting of periodic status updates on investigation cases through emails/reports highlighting key findings, limitations or restrictions in collection of evidences or information for on-ground investigation. Periodically visit the law enforcement agencies, court, etc for evidence submission, case closure and collecting of court orders etc. Support the senior investigator to draft final investigation reports for submission to senior management and other stakeholder as the need be.
Responsible for provide customer services, KYC supports and assisting to achieve the targets set on products and services by following the guidance of centre in charge Provide excellent customer services to customers. Assist customers for their required services such as KYC updates, Cash-in/out, and payments through KBZPay necessarily. Standby for supporting all KYC update process as per instruction from center supervisor and 2IC and update the data in Google Sheet correctly. Support to all administrative tasks necessarily Ensure effective communication among stakeholders (Internal or external) Perform any other tasks assigned by Center In-Charge and 2IC. Handle customer complaints and provide appropriate solutions to customers. Escalate to seniors for further assistance.
Responsible for provide customer services, KYC supports and assisting to achieve the targets set on products and services by following the guidance of centre in charge Provide excellent customer services to customers. Assist customers for their required services such as KYC updates, Cash-in/out, and payments through KBZPay necessarily. Standby for supporting all KYC update process as per instruction from center supervisor and 2IC and update the data in Google Sheet correctly. Support to all administrative tasks necessarily Ensure effective communication among stakeholders (Internal or external) Perform any other tasks assigned by Center In-Charge and 2IC. Handle customer complaints and provide appropriate solutions to customers. Escalate to seniors for further assistance.
The ideal role of this Senior Fraud Prevention Officer is to manage, oversee, supervise, track and evaluate day-to-day activities of fraud prevention tasks. The role holder shall establish KBZPay fraud prevention matters and its related works, fraud prevention measure on digital wallet frauds, public awareness & knowledge on fraud issues of digital wallet, and to communicate with the relevant departments. Analysis risk assessment on the various types of frauds that can be impacted to KBZPay products Identify the issues of KBZPay frauds and fraud related matters for fraud prevention purpose (e.g., based on the KBZPay investigation reports from fraud management unit, and KBZPay fraud data and information, shall be include to participate the digital wallet monitoring system scenarios amendment or to create the new ones), and work together with the relevant stakeholders Prepare the relevant policies, procedures, SOPs within KBZPay fraud prevention work scopes and work together with relevant all relevant stakeholders for KBZPay fraud prevention matters Implement policies and procedures, SOP in order to make internal controls in compliance & AML/CFT issues, and KBZPay fraud risks and fraud related matters upon the regulatory requirements Maintain all documents include regulatory matters Assist senior person with ad-hoc projects or tasks when required Track & follow up action items to the relevant stakeholders on case by case basis Communicate & liaise with the relevant regulators and stakeholders such as product owners, KBZPay operations, others relevant teams, third party professionals, etc. Report to fraud prevention unit head
Ensure that Operational processes & policies are in place Develop and enforce sound policies and structures Initiate & review the business requirements for system automation & new products design Ensure all service requests are resolved within agreed turn-around time. Provide operational support to internal teams & to corporate clients Ensure that customers are onboarded within agreed turn-around time Ensure to maintain proper record keeping/archival of customer’s documentation and agreements Understands the risk & can add controls in the processes for mitigating any fraud. Evaluate risk and lead quality assurance efforts Report on operational performance and suggest improvements Oversee all operational and managerial duties related to channel operations Create a strong workforce by developing competent individuals in the daily operations team Oversee the processing Level 3 support activities to ensure due process, accuracy and accountability are followed Ensure customers’ data is protected from the public and secured against fraud by enforcing access rights and verification levels Develop financial back up plans to protect business operations in the event of major crises that could result in huge losses Develop and implement quality control processes, identifying trends and coaching and support as needed Monitor and analyze data related to quality control processes, identifying trends, and making recommendations for improvement making recommendations for improvement Lead and manage a team of quality control personnel, providing guidance,
This role is responsible for managing the content and activity on the KBZ Bank and KBZPay websites, as well as other web presence the Bank may have in the future. The Digital Marketing Executive for Website & Content will focus on optimising the content on the KBZ Bank and KBZPay website to ensure that it offers the best user experience and to make sure that all web traffic data is used for analytics purposes. The ideal candidates will be comfortable troubleshooting the website and constantly improving the User Experience (UX) of the websites. Manage, maintain and regularly update all web content in both English and Burmese Manage and develop the websites. Ensure SEO and SEM best practices are adhered to where possible, and ensure the website is well integrated into digital marketing campaigns Work with different business units to make sure their product and service information is always up to date on the website, and to advise them on how best to present the information to their target audience Stay up to date with website analytics and UI/UX best practices to be able to advise the tech team and designers on how to build the website Create regular reports on website traffic for the CMO, Business Units and management. Prepare and installs solutions by determining and designing system specifications, standards, and programming. Update existing websites to meet the security and standards in meeting bank’s requirements Propose website enhancements that will drive a better user experience. Responding to and troubleshooting all website issues. Improving the user experience of the website regularly. Execute the website layout plans and work closely with the Website Developer Team. Respond to technical queries and solve website-related issues