Purpose : To be smooth of all end users request by managing IT Helpdesk and EUS team and align with business team to deliver IT support on time. Also need to manage end users’ IT devices such as inventory control, replacement and arrangement within minimum time frame. Responsibilities: L1, L2 support for end users’ IT related issue. Negotiation with end users upon important and urgent requests. Supervising manage service team to fulfil end users’ request on time. Monitoring and leading EUS team to achieve target SLA of service requests and incidents. Immediate respond for any emergency request. Involving all IT activities/events within organization. IT inventory control (End users devices such as laptop, desktop, printer, etc.)
Purpose : The PMO Specialist is to improve the efficiency and effectiveness of project management within an organization by providing guideline, support to Project Managers and Teams to ensure successful delivery of Projects within agreed scope, budget and timeline. Responsibilitis: Data relevant, accurate and complete within timeline for all Tech reports and projects related Document under PMO. To closely work with team for project Governance and process improvement. Develops, maintains, and manages detailed project plans, action item registers, and major milestone timelines for all assigned projects Project Governance: Collaborate with Program/Project Manager to define and implement project/program organization and governance. Implement assurance processes and apply lessons learned from previous projects/programs. Aid in identifying, defining, and tracking benefits realization plans, and handover to operational business owners. Planning & Controls: Manage change control process and document approvals. Support scope definition and risk management. Develop and maintain project plans. Ensure effective project delivery within time and budget. Manage stakeholder relationships. Monitor activities for adherence to scope, budget, and schedule. Demonstrate proactive problem-solving and resilience. Maintain process workflow documents. Reporting & Communications: Document project estimates, budget, and cost management processes. Own overall reporting process for progress, benefits, schedule, and financial status. Manage project status through briefings, meetings, and reports. Produce management information for senior stakeholders. Monitor project alignment with Vendor PMO. Control and complete final project reports and document updates at project closing
PURPOSE OF THE ROLE To achieve the monthly sales target within the assigned territory. ROLE ACCOUNTABILITIES • Responsible for visiting our Distributors within the assigned territories on a daily basis to support their needs. • Responsible to meet the monthly/weekly targets assigned by the management. • Visit dealer’s outlets to ensure all sales and operations systems are up, POS (Point of Sales) materials are displayed adequately, etc. • Help solve Distributors operation issues, incentive discrepancies, aging and customer’s complaint. • Responsible to prepare and submit weekly sales report to the Manager in a timely manner. • Train and educate Dealers on new products, promotions roadshows, and ground activities.
Purpose of the Role To provide guidance to the Organizational Development Specialists and to support the Human Resources Director to achieve organization-wide strategic HR objectives To oversee the day-to-day operations of organizational development projects, aligned to overall HR Strategy. Acting as a facilitator of change the role will work closely with the Chief HR Officer, HR Director, and other members of the Human Resources Team, to ensure organizational effectiveness. Role Accountabilities Performance Management Lead the end-to-end process for Ooredoo Myanmar’s Employee Performance Management (EPM) Liaise with relevant senior executives on employee performance ratings, calibrations and related matters Analyze employee performance data and present in suitable format for distribution to senior executives and Ooredoo Group Board Educate various stakeholders on the Employee Performance Management process, including design and delivery of information and training sessions Talent Review Conduct internal Talent Assessment by using Ooredoo Myanmar’s competency framework across organization and organize Talent Review Calibration workshops with different stakeholders including Senior Management to identify Top Talent in organization Create talent card for individual employees and monitor People Managers have 1:1 performance/talent discussion with employees for their development Support Human Resources Director in terms of data preparation for level 1 & level 2 Talent review and calibration workshop by coordinating with Ooredoo Group Succession Planning Work closely with Human Resources Director for implementation of phased-approach Ooredoo Myanmar’s Succession Planning Influence stakeholders to adopt succession planning Facilitate various stakeholders with the process of talent identification and development Provide high level administrative support on succession planning tools OD Interventions and Change Management Lead OD interventions to ensure effective organizational practices Conduct Job Evaluation against all unique positions in the organization to determine the value of different jobs by using Mercer’s tool Facilitate organizational change activities in line with managing changes in response to organization and market needs Employee Engagement Coordinate with third party vendor and deploy employee engagement survey across organization Debrief survey result to Senior Management and work together with Business leaders to cascade the result to all employees Develop action plans by identifying areas to improve based on the survey result and monitor the progress HR Strategy Involve in implementation of HR Strategies that align with Ooredoo Myanmar’s Mission, Vision, Values and Strategies
Purpose : The IP Transport Senior Engineer provides technical expertise in the planning, design and optimization of Ooredoo Myanmar’s (OML) transport network infrastructure connected via IP multi-protocol label switching (IP MPLS) technology. This position is responsible for preparing High Level Design and Low Level Design for this network and ensuring design plans are accurately executed by vendors. This position is also responsible for optimization and service assurance of existing networks on top of the new services and new designs. Responsibilities: Transport Network Design and Planning Prepare high level design (HLD) for IP MPLS network and low level design (LLD) including command level configuration. Participate in Proof of Concept (PoC) testing to connect different Telecom Opcos/ ISP as OML IPMPLS nodes. Prepare inter-operability test between IPMPLS with all interconnected devices. Prepare MOP to operation to execute required configuration and solution for live network. Prepare IPMPLS guidelines covering HLD to LLD for IPMPLS network including all connect NEs. Collaborate with internal technology teams including fiber DWDM, MW, core, and IT for required design input. Analysis for sites shutdown, relocation, sites prioritization for OPEX saving. Perform solution and testing of IP/IPRAN & transport nodes. Performing feasibility check of connectivity and capacity in MW network for traffic demand analysis of both fixed and mobile. Introduce & initiate the new solutions/ product to be up to date with Latest Technology. Manage and control progress of assigned project according to project plan. Take Actions in case of any changes/modification required. Support the checking capacity feasibility with the business team mainly for Enterprise customers. Provide the solution proposal with estimated budget if required for enterprise customers. Transport Network Monitoring & Optimization Audit network resiliency and propose solutions for unprotected traffic. Dimension IPMPLS network based on core, RAN, or new marketing forecast. Monitor IP NEs and links utilization and trigger upgrade as per agreed utilization (70 – 80%). Respond to ad-hoc troubleshooting support requests in case of major outage. Assist with network capacity forecasting on expected usage and demand. Maintain Network security at high level. Assist/perform technical support and solution to the operation team. Capacity Management and optimization based on traffic flow. Prepare and release the WO & HLD for the operational requirement. Vendor Management Support procurement and legal team during RFP and vendor selection process, providing input on technical scope of work, KPIs, and SLAs for vendor contracts and agreements. Follow up on Purchase Requests (PR) and Purchase Orders (PO) with procurement team to be released in time. Checking the Acceptance of Every Project/PO.
Purpose : This role is responsible for contributing in the planning team of CORE and VAS. This includes strategic planning, solutions roadmaps, capacity planning, optimization and Innovation. Responsibilities: Contribute in the development of an overall strategy for the CORE and VAS Directorate. To have meeting with all business peers to ensure proper planning and alignment on priorities To provide proper reporting and alignment with management in order to meet defined targets, and manage capacity and business growth. Create and support in annual operational plans and budgets for own area and ensure its effective execution through the identification of clear priorities and the allocation of appropriate resources In-depth analysis of CORE and VAS capacities and growth and performance. Align with Company vision and mission to support capex and opex saving Ensure to look 360-degree views for Core/VAS domain and supporting cross functional domain needs Ensure short-term (12 months)/ long terms of CORE and VAS systems capacity forecasting. Follow technology trends and ensure proper planning that fit business needs Support other teams in CORE & VAS through cascading the strategy, business plans, and vision Develops and implements the annual operating plan and budget for the CORE & VAS department Leading the delivery and management of all CORE and VAS expansion and upgrade projects Lead the delivery and management of all Proof-of-Concepts for new technologies for all Core/VAS domain. Responsible for producing RFP to float to bidders for the new projects (SOW, Vendor evaluation, Clarification on Spec) Responsible for managing the projects to deliver on time with quality Responsible for providing project management of team activities while proactively identifying areas in which efforts can produce a strong value add Responsible for coaching, mentoring and training team members to establish a consistent level of quality, accuracy, accountability, and compliance of the standards (Team Development)
Purpose : The purpose of the Trainer role is to help Ooredoo Myanmar (OML) employees develop their skills and knowledge by designing and conducting informative and engaging training programs to meet organizational needs. The Trainer is also responsible for designing the training and development plan, working with departments across the organization to identify skill requirements and evaluating the outcome of training programs. Responsibilities: Plan and design training programs Manage the annual training and development plan and calendar. Develop training materials including manuals, multimedia visual aids and other educational materials. Collaborate with respective departments to identify training needs and develop relevant training program. Contribute ideas on training best practices for engaging learners and facilitating skills transfer. Deliver training sessions Translate training needs into engaging learning sessions delivered in a variety of formats. Organize logistics for training delivery. Facilitate training workshops, seminars and sessions, including classroom based, web-based and teleconference. Support/guide the trainees by 24/7 to have smooth learning experience during the learning period. Evaluate and report on training outcomes Maintain and monitor employee training attendance records. Generate and analyse training assessments and reports. Evaluate training programs against employee performance and responses to training. Vendor Management Manage the vendors/external training providers to provide the most relevant courses to OML employees. Analyse the needs/requirement of the employees and customize the course contents to be more in line with internal needs. Stakeholder Management Deal with the internal stakeholders to identify the training/knowledge needs of the internal functions and arrange internal knowledge sharing session/training if there is internal resource to provide. Talent Development Improvement Collect the feedback after every training to identify the areas for continuous improvement. Report and discuss the result with Talent Development Manager to have better plans/strategies/arrangement for upcoming trainings. Employee Self-assessment and IDP Support Support and follow up employee’s self-assessment for talent review process. Support and guide employees to develop strong IDP. Audit employees’ IDPs to be in line with OML standards and follow up and guide to re-write up to standard if required.
Purpose : The Treasury Senior Specialist is responsible daily cash management activities and ensuring collections are properly reflected in various financial systems. This includes collection reconciliation, resolving collection issues, reporting and assisting the Treasury Manager with a range of tasks and projects. ROLE ACCOUNTABABILITIES Collection reconciliation and monitoring Conduct daily reconciliation of collections between bank MIS, CRM software, billing system and SAP Verify that collections data from CRM is updated in billing systems & SAP on a daily basis and monitor the interface to ensure no gap in collection between various sources Reconcile collections data between CRM, Bank Deposits and SAP, ensuring all collections are accounted for and correctly recorded in treasury systems and interfaces Ensure that accounting of collections is recorded in appropriate General Ledger (Debtors/Advances/Security deposits) Payment and collection issues Liaise with Product owners to clear unidentified collections and monitor unclear balances Handle refund processing and coordinate with checks disbursal points Track open and unresolved deposit requests by customers – both internal and external liaisons Follow up on open and unresolved deposit requests by customers Identify and resolve account discrepancies Reporting and Analysis Provide inputs to accounting and treasury teams for reconciliation of debtors and cash flow forecast Ensure in-store petty cash amounts are within fixed limits Report outstanding balances from stores/franchises to top management Participate in internal and statutory audits and resolution of audit observations Implementation of new billing system Support user acceptance testing and system integrators for new billing system implementation
ROLE ACCOUNTABILITIES Essential Job Functions Monitoring and tracking all aspects of collection and bad debt (Mobile, Fixed, FTTH and so on) Preparation and deliver of collection related document (Form 31, Invoices for withholding tax) to customers on timely manner Work and manage with across over appointed collection agencies to make sure all the agreed process (collection, Banking in, etc..) are aligned and under control. Provide necessary information to finance for customer payment Align and calculate for service credit refund and take approval and align with customer Implement and align process and policies for collection and payment such as notification, dunning, barring, and so on. Provide bad debt and collection reports on regular basis and ad-hoc analysis reports Addressing ongoing customer complaints concerning collection experience and issues. Non-essential Job Functions Work closely with billing team to create the process and policies that contribute to accurate Billing Hold a regular meeting with respective team to follow up for the collection and bad debt Develop themselves – both in their technical knowledge and personal sales and leadership skills. Other tasks asked of you by management that are reasonable and appropriate. Liaise with other team and department to ensure effective operation for bad debt and collection