Job Purpose:

To support senior members in team for executing, monitoring of service quality  to ensure smooth flow of roaming and international services operations and to maximize revenue/benefits generated by this channel .

Principal Accountabilities:

• Assist senior members in performing administrative tasks in recording relevant transaction, filing of contracts and managing documentation, in order to support smooth international  services operations
• Assist senior members in performing in filing and managing stock of SIM cards as well as to coordinate and arrange shipment with couriers of SIM cards, to ensure availability and efficient logistics of SIM cards .
• Support senior members to coordinate, communicate and correspond with vendors and roaming partners on any issues regarding contracts/agreements, in order to ensure that all issues are acknowledged and solved appropriately and in a timely manner
• Monitoring and evaluation of servie KPI and inform to senior memebers if there any unusual traffic trend .
• Cooperate with interanl and external ( vendors , parters and operators)teams to ensure addressing of current issues and to ensure smooth flow of international business operations.
• Perform daily testing and monitoring of service quality for both Int’l interconnect and roaming , summerized the test results to senior members and line manager.
• Collect feedbacks from relevant parties including both external and internal customers and perform basic analysis to ensure business and other requirements are met
• Respond to instructions to undertake specific tasks to assist senior members in the completion of projects or assignments
• Be accountable for other certain works as assigned from immediate superior level

• Fluent in english written and verbal.
• Computer literacy in MS Office (words, excel, etc.)
• Other Ad Hoc as assign by senior members.
• Able to work under pressure & able to work Over Time whenever it is necessary.