To develop and execute a strategic roadmap for transforming credit lending processes in alignment with organizational goals. To identify inefficiencies and streamline credit lending processes to enhance operational efficiency and customer experience. To implement innovative technologies and automation tools to improve credit lending operations. To utilize data analysis to identify trends, monitor KPIs, and make informed decisions for optimizing lending practices. To ensure compliance with regulations and manage potential risks associated with lending operations. To lead change initiatives, including training, communication, and addressing stakeholder concerns. To work with departments like Underwriting, Collection, Monitoring & Admin, Business Sales, and IT to integrate new processes seamlessly. To simplify application processes and improve communication to enhance overall customer experience. To lead and oversee credit lending transformation projects from initiation to successful completion. To keep stakeholders informed about progress, results, and strategic updates related to transformation efforts. To stay informed about industry trends, competition, and emerging technologies to inform transformation strategies. To provide training to staff on new processes and technologies to ensure successful implementation. To drive innovation by fostering a culture of continuous improvement and exploring new approaches to lending practices. To identify opportunities to enhance operational efficiency, reduce costs, and optimize resource allocation.
Understand the basic talent acquisition process including the manpower planning and budget. Understand local talent market and know how to use online and offline talent acquisition channels and ensure to do vacancy announcement on appropriate channels. Good networking skill and understand where to get the targeted talents. Understand CV Screening Methodology in collaboration with hiring functions (which could be departments and branches) Data handling for the recruitment funnel and dashboard, monitor the CV database. Able to manage interview schedule for different interview panels and ensure the interview-related arrangements including written tests. Handle assigned and allotted interview sessions as being People Panelist with proper interviewing techniques Follow-up for after interview data and feedbacks from panelists. Ensure the background check and blacklist checking of the potential candidates. Get management approval for the best-fit candidates. Good offer management and negotiation with candidates. Run the required medical process for the offer accepted candidates. Any other duties or projects assigned by line manager.
Performance Management Provide support to middle and senior managers to cascade and communicate their key performance indicators to their team members and develop performance goals that are aligned to business requirements. Deliver effective communications on performance management programs and policies to the people, ensuring that they understand how they will be evaluated, rewarded, or developed, according to their performance evaluation. Provide communications toolkit and support to middle and senior managers to communicate performance evaluation ratings to their individual staff professionally on a one-to-one basis. Work together with Employee Relations Officer to resolve any grievances related to performance evaluation outcomes raised by employees. Maintain proper records of performance reviews and ensure sensitive information are securely stored or destroyed for privacy and confidentiality. Evaluate and report the effectiveness of performance management system and its related communications efforts by analyzing data and feedback and developing continuous improvement actions. People Analytics and Insights Apply data governance concepts and principles to identify, collect and prepare data for analytics and HR metrics benchmarking. Resolve data availability and data quality challenges with data cleansing techniques. Analyze financial and HR data by with the support of relevant data model that would guide the effective decision making Develop insightful presentation derived from data analytics and HR metrics benchmarking using dashboards or data visualization tools. Derive relevant insights from analysis and support the Head of OD with the recommendations and enhancements to the bank’s HR practices taking into consideration the business context and operating environment. Technology and Operational Excellence Review the range of HR services against their corresponding HR service delivery channels critically to identify opportunities for continuous improvement of service quality or costs reduction. Design and plan various aspects of the HR operating model to deliver HR services as set out in service management framework and in accordance with HR policies. Implement HR transformation programs to improve the effectiveness of HR service delivery and cost efficiency for the bank. Adopt a service-oriented mindset and people-centricity in dealing with workforce and business stakeholders, Design feedback mechanisms to gather inputs on effectiveness of HR processes from lines of busines Organization Development Initiatives Support the organizational diagnosis exercise to assess and analyses the current state and identify opportunities for organization development and/or change interventions. Brainstorm the organization development and/or change interventions to drive and facilitate organization development and/or change in accordance with the bank’s direction. Monitor the progress and the initiatives and interventions and make the regular report to Head of OD. Execute broad-based communications strategy to articulate the business case, importance and impact of organization development and/ or change interventions on the overall business objectives. Execute stakeholder engagement activities to manage highly influential stakeholders to support organization development and/or change interventions. Implement HR Management Systems Identify the operational needs for HR Management System Support Head of OD to get insightful business case presentation for new system implementation or system enhancements to senior management to obtain budget Determine system functionalities and customizations to be incorporated in HR Management System. Implementation and roll-out of HR Management System Ensure the day-to-day vendor management for the HR Management System Monitor compliance of HR systems with data and regulatory requirements Recommend improvement opportunities to HR processes and corresponding HR policies Evaluate effectiveness of HR systems and processes against requirements, objectives and user need Managing team operations and performance Manage team resources to ensure adequate staffing and capability levels Provide coaching and advice to junior team members Justify the resources required to support changes in resources, procedures, systems, or technology within the function
Greet and assist customers in a friendly and professional manner. Provide information and guidance on AYA Pay and, AYA digital products. Process customer transactions accurately and efficiently. Resolve customer inquiries, complaints, and issues promptly and courteously. Educate customers on the use of AYA Pay and digital services platforms and troubleshoot any technical issues. Collaborate with other team members to ensure a seamless customer experience. Stay informed about industry trends and updates related to mobile financial services and digital banking. Flexible to work on shift assignments if required. Perform other duties as assigned.
The role take is responsible for managing and growing a portfolio of very niche client sector ; who are taking Royal Banking Sector of AYA Bank. This role requires strong communication, interpersonal skills, negotiation, and relationship-building skills, as well as a deep understanding of the Banking Industry, and the ability to identify and meet the financial needs of clients. Relationship Management To advice Royal Banking Clients on various products and services provided by AYA Bank. To build and maintain strong, long-lasting relationships with Royal Banking clients. To response initial business enquiries, sourcing of new Royal Banking customers, following up and meeting with business customers face-to-face. To handle day-to-day transactions of Royal Banking customers To promote AYA’s product & service in marketing events; as necessary. To manage Royal Banking service desk To always ensure Service excellence for Royal Banking Customers. Being as the main point of contact for Royal Banking clients, addressing any inquiries or concerns in a timely manner. Networking and Representation To build a network of business introducers in the local professional and business community To represent the company at industry events, conferences, and networking opportunities. To build relationships with key stakeholders in the industry.
Responsible for driving the growth of the bank's international remittance business. Identify, develop, and execute strategic initiatives to drive the growth of the bank's international remittance business. Explore new market opportunities and develop business expansion plans accordingly Establish and maintain relationships with correspondent banks, payment service providers, and other partners to expand the bank's network and enhance its international remittance capabilities. Monitor competitor activities and market developments to stay ahead of industry trends and identify competitive advantages. Work closely with internal stakeholders to develop and enhance international remittance products and services. Collaborate with the marketing team to create marketing materials, including brochures, presentations, and online content, to support business development efforts. Build and maintain strong relationships with existing and potential clients, including financial institutions, money transfer operators, and corporate clients. Serve as the primary point of contact for client inquiries, concerns, and requests related to international remittance services. Track and analyze key performance indicators (KPIs) related to international remittance business development. Prepare regular reports for management, highlighting business development activities, performance metrics, and future growth opportunities
· Analyze existing mobile and internet banking systems and understand the new needs of the business/audience. · Conduct research on usability and customer experience of both business and user perspectives. · Clarify requirements and segregate them into functional and non-functional features of mobile and internet banking. · Present solutions, ideas, and recommendations that can fulfill the requirements · Document the discussions, concepts, and the finalized scope. · Create designs that align with the user needs · Prepare mockups, prototypes, wireframes, and interaction diagrams. · Oversee and contribute to the development of the screens and screen flow. · Conduct testing to validate that the developed functionality is in accordance with the scope. · Continuously research and strive to understand audience needs better and improve the existing systems.
This role will report to Head of Marketing and will support the development and implementation of effective copywriting strategies across various marketing channels. The Copywriting Manager will contribute to the creation of compelling copy that resonates with the target audience and aligns with the brand's communication objectives. Assist in developing copywriting strategies, craft copies that effectively communicate key messages and engage the target audience. Write and edit persuasive and impactful copy for marketing materials, including but not limited to advertisements, brochures, website content, social media posts, and email campaigns. Collaborate with cross-functional teams, such as Design and Marketing, to ensure copy aligns with the overall creative direction and brand guidelines. Conduct research and gather information to inform copywriting efforts, including product/service features, customer insights, and industry trends. Edit and proofread copy to ensure accuracy, clarity, and adherence to brand guidelines. Adapt copy to different marketing channels and target audience segments, ensuring consistency in brand voice and messaging. Stay updated on industry trends and best practices in copywriting, incorporating relevant insights into copy development. Assist in managing the workflow and timelines for copywriting projects, ensuring timely delivery of high-quality copy. Collaborate with external agencies and vendors to ensure effective copywriting for outsourced projects. Assist in conducting A/B testing and analyzing copy performance to optimize future campaigns. Support the Senior Marketing Communications Manager in other related tasks and projects as needed.
Contact all necessary vendors, suppliers, and service providers to ensure the project is moving forward on time and on budget. Coordinate between all the various departments or teams which are at work on a project. Make & prepare the event programs and work the whole summit process from planning, execution, follow up and data analysis. Dealing with Vendors, Venue, Booth Design, Event Budget Control, Booth Setup, Booth Layout, (Roadshow Materials, Roller Stand, Tent, Invitation Card, Decorations). Prepare & report the whole event result to Section Head & Head of Department. Assisting in preparation of branding and promotional materials for events and/or conferences. Recording all of sponsorship programme. Preparing the budget and payment process for the sponsorship programme. Finding & planning the Trade Marketing items. Planning and preparing the AYA Souvenir shops and AYA calendar concept. Collaborating with suppliers, manufacturers, and warehouse store and negotiating pricing with vendors. Maintaining and tracking the inventory. Market visits – comparing competitor activities, pricing strategy and current promotions.