•Achieve monthly target and maintain high performance quality •Maintain existing clients and expanding new business accounts by building relationship •Analyze current hot business and bring opportunities for company •Know client’s needs & wants to fulfill satisfaction for their requirements •Handle clients complains well •Manage client’s meeting [Virtual/ In Person] and can trace & chase aggressively •Work with cross functional team to support & fulfill customer’s requirements •Able to work under pressure •Ability to multitask and adaptable
Assistant NOC Manager • Assist in leading and managing a team of network technicians and engineers, providing guidance, support, and mentorship to ensure team effectiveness and productivity. • Monitor network performance and ensure the availability, reliability, and security of the company's network infrastructure. Proactively identify and address network issues to minimize downtime and disruptions. • Coordinate the response to network incidents and outages, ensuring timely resolution and minimal impact on business operations. Escalate issues to higher-level management when necessary and follow up to ensure resolution. • Assist in troubleshooting network issues, utilizing diagnostic tools and methodologies to identify root causes and implement effective solutions. Collaborate with cross-functional teams to resolve complex technical problems. • Maintain accurate documentation of network configurations, procedures, and troubleshooting processes. Update documentation as needed to reflect changes in the network environment. • Assist in capacity planning activities to ensure that the network infrastructure can support current and future business requirements. Identify areas for improvement and recommend enhancements to optimize network performance. • Coordinate with third-party vendors and service providers to support network operations, including procurement, contract negotiations, and vendor performance evaluation. • Ensure compliance with industry standards, regulatory requirements, and company policies related to network security and operations. Implement best practices for network management and data protection. NOC Manager • Manage NOC • Coordinates the duty shift table for the NOC operations and carefully allocates staff members (NOC technicians and NOC engineers) on different shift duties for ensuring the whole NOC shift works in an efficient and effective manner. • Responsible to manage the team to perform alarm handling, performance monitoring, access control, 2nd level incident handling & reporting, TT management arrange relevant support for the field team. • Work pro-actively to continuously improve the operational performance of ticket handling , system monitoring and network stability. • Attend management meetings where necessary with cross functional teams and others. • Communicate with the upstream providers for transit link matters and troubleshooting • Giving technical solutions to FE teams based on the customer requirements • Provisioning for new setup customers in Core Network such as B2B customer (L2 customers, IPVPN,MPLS VPN, DIA etc.) • Provide required guidelines to NOC for proper work flow , escalation , ticket resolution and troubleshooting . • Troubleshoot for IPT link ,access network, last mile issues work with internal and the vendor teams. • Prepare and update network documentation . • Create monitoring links and alerts in NMS and update upon necessary . • Reporting to management for the internal and upstream traffic utilization. • Responsible for informing Management, partners and peers about network performance and service availability. • Reporting to management for urgent cases if have a network issue on the internal and outside. • Knowledge and understand the optical fiber network for troubleshoot with the FE team. • Training and sharing to NOC engineers, FE and call centers for improving technical knowledge. • Knowledge of the ISP procedure and make alignment with internal and cross teams if needed. • Provide regulars reports to management .
• Develop and implement talent acquisition strategies to identify and attract top talent for open positions • Utilize various sourcing channels, including online job boards, social media, and employee referrals • Assist in the employment process by arranging interviews, contacting candidates, and sorting through applications • Stay up-to-date on current recruitment trends and best practices • Maintain and update employee records in accordance with company policies and legal requirements • Assist payroll and benefits programs • Coordinate and manage employee relations activities, including disciplinary actions and grievances • Prepare communications to employees about benefit programs, procedures, changes • Onboard new hires and ensure a smooth transition into the company • Handle the employee database well • Perform any other tasks as assigned by superior depend on the urgent and important needs • Prepare and present HR-related reports and data
• Maintain and update employee records in accordance with company policies and legal requirements • Assist payroll and benefits programs • Coordinate and manage employee relations activities, including disciplinary actions and grievances • Prepare communications to employees about benefit programs, procedures, changes • Develop and implement talent acquisition strategies to identify and attract top talent for open positions • Ensure to support in recruitment process with candidates and internal departments • Utilize various sourcing channels, including online job boards, social media, and employee referrals • Assist in the employment process by arranging interviews, contacting candidates, and sorting through applications • Stay up-to-date on current recruitment trends and best practices • Arrange for orientation and training program for new comer • Prepare EC process well by cooperation with respective Labor Office • Perform any other tasks as assigned by superior depend on the urgent and important needs • Prepare and present HR-related reports and data