Acquisition specialist (Corporate Partnership) is responsible for full ownership of all strategic customer accounts (B2B partners, Biller accounts). This person will be responsible for building and maintaining strong relationships with key business account during entire sales cycle and customer lifetime; from identifying commercial opportunities, developing relationships, acquiring new accounts, retention of partners account to drive revenue growth. This person will also oversee any new collaborative integration projects and product development of accounts by managing all internal and external stakeholders. This person will also be responsible for ensuring satisfaction of all strategic accounts by effectively guiding and liaising internal support teams. This is critical role in delivering all aspects of Strategic Key Account Management by strengthening partner relationships and using analytics to drive partner sales growth, increase partner loyalty and constantly improving the Partner and customer experiences and satisfaction. Key Result Areas Strategize and deliver expansion and acquisition of new strategic partner accounts. Deliver growth and retention of total number of active strategic partner accounts (billers and biller merchants). Deliver revenue growth by each partner’s account and increase active users. Develop and maintain excellent relationships with all external stakeholders and partners. Lead, manage, and navigate team for new commercial and monetization opportunities, take charge of related integration projects with partners (billers, biller merchants) and internal team. Key Responsibilities and Accountabilities Oversee the growth of (a) Key strategic partner accounts (b) ensure their user activities, (c) contribution to building the Wave Money partner ecosystem, and (d) manage their performance in delivering increased sales and revenue. Identify, build relationships with new Partners and develop strategies to acquire different partners segments as business opportunities to achieve targets. Maintain productive partnership working relationships and engagement with all accounts to ensure exceptional service and satisfaction. Be accountable for partner’s full lifecycle – pitching, signing, onboarding and account management. Analyze and monitor Partner performance every week and on monthly basis to provide required marketing support to increase more sales. Gather and analyze market, customers data and industry insights for strategic prioritization and identifying additional revenue opportunities. Work very closely with product team and other cross functional team to have more efficient and effective in delivering the tasks. Key Performance and Success Indicators Strategic Key Accounts growth and Retention: Deliver total number of Partners (Billers and Biller Merchants) growth target and retention and ensure expansion of Wave Eco system. Performance: Meeting active users target and revenue target and other KPIs from all strategic key accounts in alignment with corporate strategic directions and goals. Relationship Management: Ensure customer satisfaction during entire sales cycle and customer lifetime for all strategic key accounts by strengthening partnership relationships, close deals, leading discussion and providing solutions and resole issues within the set time. Innovation and Continuous improvement: Initiate and develop business model and strategies together with partners and manage implementation project for product, process development, integration, additional revenue generation and monetization and deliver win-win outcome. People Management: Lead, direct and manage team members in own reporting line and drive to deliver assigned KPIs and positive influence to other managers and senior management team. Key Stakeholders This position will require communicating with broad range of stakeholders. External: Billers, Biller Merchants from different sectors and industries Internal: Immediate team members, HOD, CBO, Product, Technology, Finance, Operation, Distribution, Digital Competencies Strong sales strategies, planning and key account management concepts for B2B and B2c sales. Ability to prioritize tasks, projects, fulfilling different partners requests and resolve day to day operational issues effectively and in a timely manner. Good interpersonal skills to build and manage partner relationships across all internal and external stakeholders and ability to delegate tasks. Effectively manage projects related to the program and system integration. Excellent communication, presentation, persuasion, negotiation skills in all engagement with constructively. Successful professional approaches to collaboration and ability to positively influence all internal and external stakeholders.
• POS registration and verification as MFS regulatory norms • Coordination with MFS ops team for POS onboarding • E balance and Cash float management • Monitor and provide guidance Distributors and POS to achieve sales and service targets • POS/ DTRs and CSE training and regular updates • Gate meeting at DTR premises for daily briefing and day end review • Ensuring DTR performance and ROI/ investments in line business plan • Drive, review and achieve sales targets • Monitor the issue resolution of Partner Channel to ensure issues are properly resolved within the agreed SLA
Evaluate the channel providing services to customers and overall experience at various retail locations. Visit assigned stores according to provided guidelines. Observe and evaluate the parameters pre-defined. Provide detailed feedback on the overall shopping experience. Submit reports in a timely manner. Ad-hoc responsibilities as assigned by Line Manager. This role requires a lot of travelling.
Evaluate the channel providing services to customers and overall experience at various retail locations. Visit assigned stores according to provided guidelines. Observe and evaluate the parameters pre-defined. Provide detailed feedback on the overall shopping experience. Submit reports in a timely manner. Ad-hoc responsibilities as assigned by Line Manager. This role requires a lot of travelling.
Android developer is responsible for contributing android application development, product testing and Go-Live acitvites of new features and products of the Wave Money mobile financial services business. This role ensure to collaborate with App development team leader with a strong focus on delivery, debugging, fixing and supporting app related issues. This role will work in close relationship with Business and IT teams, and external partners. Key Result Areas Support the mobile app development Fix app front-end related issues Delivery of products, features and configuration changes Support & participate in app server outage/any other app incident/issue Positive engagement with technology team and non-technology stakeholders which drives outcomes. Key Responsibilities and Accountabilities Design and build applications for the android application platform Deliver MFS app platform requirements and associated eco-system to meet current and future business requirements Ensuring non-regression when developing new features Code and ship complex new mobile features and apps at high velocity and high quality with well-structured code. Full stack hand-on mobile development for native mobile app design and implementation (Android), including system analysis, test driven application development, unit test, test automation, code review and application maintenance support. Supporting deployment, product change and go-live activities success (this will involve regular participation in non-business hours operation) Participate as a member of the technology team in IT governance processes and solution delivery Ensure mobile app platform environment run smoothly with zero outage Ensure the performance, quality, and responsiveness of applications Collaborate with a team to define, design, and ship new features Troubleshoot debug, and fix issues in production and non-production environments. Help maintain code quality, organization, and automatization Work with server engineers to design API specs. Perform duties and responsibilities specific to department functions and activities. Perform other duties and responsibilities as required or assigned by supervisor. Key Performance and Success Indicators Senior Android developer plays a key member in developing and delivery new products & features also in helping juniors to learn new technologies: Meets the milestones with a project manager/product owner view) With the expected quality of delivery Help juniors to learn new technologies. Review the code and make the corrections. He/she is also expected to a source of proposition for the UI/UX and improvement of features and processes. Key Stakeholders Wave: Product team Telenor partner: Telenor IT, Telenor App Team Yoma partner: Yoma IT Vendors: App, middleware, core mobile financial services platform Competencies Coordination Communication –written and verbal Self-improvement Team work Outstanding problem solving skill Attention to detail Self-driven Interpersonal Skill Creative mindset Organization Skill
Maintaining the existing web applications written in PHP, JavaScript, and design and develop new ones while working together with Product Owners, following requirement specification documents closely and working under agile principles. Key Result Areas Web Application Maintenance and Development Solution Architecture and Integration Feature Development and Deployment Technology Team Participation and IT Governance Application Performance and Reliability Problem Solving and Quality Assurance Continuous Improvement and Training Project Management and Communication Process Improvement and Efficiency Stakeholder Satisfaction and Quality Delivery KEY RESPONSIBILITIES AND ACCOUNTABILITIES Collaborate with a team of senior/junior developers to design and develop elegant, proficient web applications. Work together with Solution Architects in API specifications, architecture, and integrations Collaborate with the development team to define, design, and ship new features. Support successful deployment, product enhancement and go-live activities (this will involve regular participation in non-business hours operation) Participate as a member of the technology team in IT governance processes and solution delivery. Ensure web app platform runs smoothly with zero outage. Ensure the performance, quality, and responsiveness of applications. Identify and correct bottlenecks and fix bugs. Help maintain code quality, organization, and automatization. Code review to improve software quality. Facilitate communication between teams to ensure the success of your team. Foster learning on your team through continuous improvement trainings Suggest new processes and document reoccurring processes that will help streamline software development. Drive to keep projects on track. Keep Architects & team members well informed during the project life cycle. Collaborate candidates interviews to build ones Wed Development Team Key Performance and Success Indicators Meets the milestones with a project manager/product owner with the expected quality of delivery. Improves internal processes making them more productive (build time, automated deployment, and automated testing) Generate KPIs for development by generating reports from JIRA
Position Purpose Head of Internal Audit will have responsibility for all internal audit functions, oversight of financial governance, business integrity and ethics. Internal Audit (IA) works with its internal business customers to help develop and improve governance, processes, systems, controls and understanding of risks. Responsible for planning, executing and reporting audits, as well providing advice on control and risk issues. The Internal Audit function operates as Wave Money’s independent appraiser, responsible for examining and evaluating business activities and related risk for the purpose of ensuring regulatory compliance, safeguarding company assets and improving its systems of financial and operational controls. In addition, this position will oversee the Company’s Business Integrity Line program and lead financial and accounting fraud investigations. This position reports to the Audit Committee of the Board of Directors and will provide it with formal assessments of the adequacy of the Company’s internal control environment. Principal Accountabilities Ensure the approved charter of Internal Audit is followed. Assist the Audit & Risk Committee in executing on its charter as well. Develop and present the annual audit plan for approval by the audit and risk committee. Plan and execute audit mission in line with the annual audit plan includes reviewing and observing operations and activities, interviewing and discussing with the auditee regarding its work process in order to ensure checks and balances and to identify areas of risk and concern in internal controls and procedures Prepare timely audit mission reports and summarizing key findings and recommendations, and discuss with auditee in order to obtain action plans with timeframes that address any findings Do follow-up audits to ensure that action plans and the required measures have been implemented within timeframes Assess and test internal controls, present findings and reports for executives and relevant committees for internal control improvement Advise management on governance, processes, systems, controls and risks mitigation. Investigate fraud, as needed, normally in cooperation with the Risk and Compliance function. Do some travel in Myanmar to execute audits in the whole of the organization and with partners such as banks, subsidiaries, MFS point of sales etc. Execute work taking into consideration internal audit best practices and following Group guiding, and also catering to relevant regulations e.g. from the Central Bank.
To support for driving key projects which requires collaboration between Yoma, partnership team and Wave Money Sales Team. The role is required to perform with increasing key projects analysis and high-quality reporting. Key Responsibilities and Accountabilities Working cross functional team on piloting projects and supporting to on time services for corporate team. Acquire and onboard new client and achieve monthly target. Planning on weekly and monthly sales volume, transaction and concentrate on collaborate with partners team. Determine key gap in market distribution and suggest action. Maintain relationship with existing clients and smooth coordination with internal departments for on-time performance. Monitor and provide guidance to ground team to achieve sales and service target. Proactively exploring new range of corporate sales channels in the market and drive for conversation. Ensure easy communication & quick update on projects for the ground team. Contracting and executing in coordination with Legal, Finance & Operation department. Collaborate with other departments, teams to facilitate analysis and identity process improvement. Be accountable for other certain works as assigned from immediate superior level. Key Performance and Success Indicators Project wise analysis and reporting Project wise supporting in operational challenges Agent network management Stakeholders’ collaboration and coordination Effective communication with partners Competencies Communication Decision Making Vision Setting Sales and Business Development Project coordination Customer service Management
Position Purpose Internal Audit Manager will have responsibility for all internal audit functions, oversight of financial governance, business integrity and ethics. Internal Audit (IA) works with its internal business customers to help develop and improve governance, processes, systems, controls and understanding of risks. Responsible for planning, executing and reporting audits, as well providing advice on control and risk issues. The Internal Audit function operates as Wave Money’s independent appraiser, responsible for examining and evaluating business activities and related risk for the purpose of ensuring regulatory compliance, safeguarding company assets and improving its systems of financial and operational controls. In addition, IA will oversee the Company’s Business Integrity Line Program. This position reports to the Head of IA and will provide it with formal assessments of the adequacy of the Company’s internal control environment. Principal Accountabilities/Responsibilities Ensure the approved charter of Internal Audit is followed. Assist Head of IA in executing on its charter as well. Assist in developing and presenting the annual audit plan for approval by the audit and risk committee. Plan and execute audit mission in line with the annual audit plan includes reviewing and observing operations and activities, interviewing and discussing with the auditee regarding its work process in order to ensure checks and balances and to identify areas of risk and concern in internal controls and procedures. Prepare timely audit mission reports and summarizing key findings and recommendations and discuss with auditee in order to obtain action plans with timeframes that address any findings. Do follow-up audits to ensure that action plans and the required measures have been implemented within timeframes. Assess and test internal controls, present findings and reports for executives and relevant committees for internal control improvement. Advise management on governance, processes, systems, controls, and risks mitigation. Do some travel in Myanmar to execute audits in the whole of the organization and with partners such as banks, subsidiaries, MFS point of sales etc. Execute work taking into consideration internal audit best practices and following Group guiding, and also catering to relevant regulations e.g., from the Central Bank of Myanmar.