An Excellent Opportunity for ...
1.Lead and manage the Sales Migration & Retention team, fostering a high-performing and collaborative environment.
2.Develop and execute comprehensive sales migration plans for existing customers, ensuring a seamless transition to new products and services.
3.Develop and implement customer retention strategies, including win-back campaigns, loyalty programs, and churn reduction initiatives.
4.Analyze customer data to identify churn risk and develop targeted retention programs.
5.Oversee the development and delivery of effective sales training programs for the migration & retention team.
6.Track and monitor key performance indicators (KPIs) related to customer migration, retention, and revenue growth.
7.Collaborate with other sections, such as Technical support team, Product Development, and Call Center & Customer Service, CVM, to ensure a customer-centric approach.
8.Stay abreast of industry trends and competitor offerings to develop innovative strategies for customer acquisition and retention