Position Overview:

We are seeking a motivated and detail-oriented junior IT professional to join our Digital Operations team. This role involves supporting and maintaining critical applications used in the telecommunications industry. The ideal candidate will have a passion for technology, strong problem-solving skills, and a willingness to learn and grow within our dynamic organization.

Key Responsibilities:

• System Development and Project Management: Opportunity to learn and participate in the defining, designing, testing, and implementing a new feature or functionality or bug fixes. Engaged with multiple stakeholders and able to understand the entire end-to-end delivery.
• System Monitoring and Incident Management: Assist to monitor a few telecommunications domains under Customer Relationship Management Systems (CRM), Sales and Distribution Management Systems (S&D), etc. using monitoring tools and platforms. Assist in identifying and diagnosing issues, responding to alerts, and implementing resolution procedures to minimize downtime and service disruptions.
• Service Provisioning and Change Management: Participate in the provisioning of telecommunications services for internal and external customers, including voice, data, and connectivity services. Assist in implementing changes to telecommunications configurations, following change management processes, and ensuring compliance with service level agreements (SLAs).
• Troubleshooting and Technical Support: Provide first-line technical support for telecommunications-related inquiries and incidents, including connectivity issues, service outages, and performance degradation. Work collaboratively with cross-functional teams to troubleshoot and resolve problems in a timely manner.
• Documentation and Knowledge Management: Create and maintain documentation related to telecommunications operations, including sequence diagrams, configuration files, and operational procedures. Contribute to the development of knowledge base articles and skill development within the team.
• Capacity Planning and Performance Optimization: Assist in monitoring and analyzing telecommunications system performance metrics, identifying trends and patterns to support capacity planning and optimization efforts. Learn to implement performance tuning strategies to enhance the system performance and efficiency.
• Security and Compliance: Gain an understanding of security best practices and compliance requirements relevant to telecommunications operations. Assist in implementing security controls and measures to protect telecommunications assets and data from unauthorized access and cyber threats.
• Vendor Management: Collaborate with telecom vendors and service providers to coordinate service activations, troubleshoot service issues, and escalate technical problems as needed. Learn to manage vendor relationships and contracts to ensure the delivery of high-quality telecommunications services.
• Continuous Improvement: Actively seek opportunities to enhance operational processes, tools, and procedures to improve efficiency, reliability, and customer satisfaction.

• Bachelor’s degree in information technology, Computer Science, or related field (or equivalent work experience).
• Basic understanding of Software Development Life Cycle Processes and Programming
• Familiarity with ITIL framework and best practices for incident, problem, and change management (bonus).
• Strong analytical and troubleshooting skills with the ability to prioritize tasks.
• Excellent communication and ability to collaborate effectively within a team.
• Eagerness to learn new technologies and adapt to a fast-paced environment.
• Prior internship or work experience in IT operations or telecom support is advantageous.