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Quality Control Executive (Customer Service)

AGD Bank
Kyauktada | Yangon
Verified This job has been verified by the company as a real job vacancy.
03 Apr 2024
Recruiter active 4 days ago The recruiter at this company was last active reviewing applications.
Yangon
Verified
Recruiter active 4 days ago The recruiter at this company was last active reviewing applications.
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Quality Control Executive (Customer Service)
AGD Bank, Kyauktada | Yangon

Quality Control Executive (Customer Service)

AGD Bank
Yangon

Quality Control Executive (Customer Service)

AGD Bank
Recruiter active 4 days ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Verified This job has been verified by the company as a real job vacancy.
Kyauktada | Yangon
03 Apr 2024
Verified
Recruiter active 4 days ago The recruiter at this company was last active reviewing applications.

Experience level

Experienced Non-Manager

Job Function

Customer Service, Support

Job Industry

Banking/ Insurance/ Microfinance

Job Type

Full Time

Job Description

An Exciting Opportunity for ...

  • Drive force behind exceptional customer experience across all customer segments
  • Ensure compliance with company quality standards on all contact channels while monitoring key performance metrics to improve call quality
  • Ensures communication is effectively delivered and appropriately addresses all customer concerns
  • Review the conversations across all contact touchpoints to measure teams’ performance and track customer support quality
  • Understand the key drivers of customer satisfaction, identify opportunities and determine strategies to improve service
  • Contribute to call calibration sessions to evaluate performance
  • Engage in customer listening to identify customer pain points and expectations
  • Other duties assigned by Manager

Open To

Female

Job Requirements

  • A minimum bachelor's degree
  • At least 3 years of related quality control experience in call center/ customer service, prefer who have experience in training and coaching
  • Experience delivering client-focused solutions with customer-centricity mindset
  • Excellent communication skills and people skills
  • Proficient in Microsoft Office, Word, Excel
  • Able to work rotational shift or alternative working days when required
  • Ability to thrive effectively under pressure

What We Can Offer

Benefits

Provide Transportation

Highlights

Fun Working Environment

Career Opportunities

Promotion Opportunities
Already Expired
OR
More jobs from this employer

Experience level

Experienced Non-Manager

Job Function

Customer Service, Support

Job Industry

Banking/ Insurance/ Microfinance

Job Type

Full Time

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