Job Purpose The Head of Liquidity Solutions and Bank Relationship role is responsible for managing the company’s liquidity strategy and optimizing cash management across the organization. This role involves developing and implementing liquidity management strategies, managing relationships with banks and financial institutions, and ensuring the efficient allocation of the company’s cash resources. The Head of Liquidity Solutions and Bank Relationship role will also oversee treasury operations related to cash flow forecasting, financing arrangements, and working capital management to ensure that the company has adequate liquidity for operational and strategic needs. Key Responsibilities Liquidity Management Develop and execute the company’s liquidity strategy, ensuring sufficient cash flow to meet operational and strategic business requirements. Optimize cash positions across business units, ensuring efficient cash utilization while maintaining sufficient liquidity buffers. Oversee daily cash management operations, ensuring timely fund transfers, liquidity forecasting, and short-term investment strategies. Bank Relationship Management Lead and manage relationships with banking partners, including negotiations for banking services, fees, and credit facilities. Oversee the Cash Management Contracts with Banks and ensuring the related technical and commercial alienation according to contract. Manage the selection and performance of financial institutions, ensuring competitive terms for services such as cash management, payments, loans, and foreign exchange. Oversee the opening and closing of bank accounts, ensuring alignment with the company’s liquidity management strategy. Act as the primary point of contact for all banking and financial institution matters. Cash Flow and Working Capital Optimization Develop and maintain cash flow forecasts and reports, collaborating with internal stakeholders to ensure accurate and timely data. Monitor and optimize working capital cycles to improve cash flow, reduce financing costs, and support business growth. Implement strategies to minimize idle cash balances and maximize returns on cash reserves while balancing risk. Treasury Operations and Financing Oversee short-term and long-term financing arrangements, including credit facilities, working capital lines, and other funding solutions. Ensure that financing arrangements align with company strategy and optimize the cost of capital. Oversee the management of short-term debt instruments, ensuring compliance with covenants and regulatory requirements. Bank Reconciliation ERP system //Bank statement. Other ad hoc require activities as per organization needed. Risk Management and Compliance Identify, assess, and manage risks related to liquidity, such as interest rate fluctuations, market liquidity risk, and counterparty risks. Ensure compliance with all banking, financial, and regulatory standards related to liquidity management. Implement and monitor internal controls to safeguard company funds and ensure operational compliance with financial regulations. Team Leadership and Development Lead and mentor the treasury team in the areas of liquidity management, cash forecasting, and banking relationships. Conduct performance reviews, set development goals, and provide coaching and training to team members. Ensure the team is well-equipped to meet departmental goals and objectives, fostering a collaborative, results-driven culture.
JOB PURPOSE Responsible for the production and creation of graphic design or multimedia content and visual communication. Projects include production of corporate magazines, newsletters and engagement videos. To prepare and perform creative and innovative ideas in Corporate Communications campaigns in order to enhance employees’ involvement, engagement and understandability in company’s objectives and goals. KEY RESPONSIBILITIES Ensure understanding of corporate communications policy, strategy and campaigns and work on creative in line with the strategy . Drive the development, execution and measurement of corporate communications program Managing and contributing to channels (internal and external) through content development, execution and measurement . Responsible for the production and creation of graphic design or multimedia content and visual communication. Plan content, storyline , produce video and edit. Conceptualize and create visual communication solutions and content for Employees and Customers across various channels to support company initiatives. Prepare storyline, content and work collaboratively with stakeholders to produce monthly corporate newsletter, magazine. End to end video creation ,Visual communication, photo and video shoots & production, and other projects requiring creative assistance. Provide recommendations on people activities to ensure effectiveness of communications and accuracy of the message conveyed, as well as to ensure business and other requirements are met. Continuously update oneself with changes in related trends, which affect tools, processes, systems, and frameworks relevant to the role, in order to maintain knowledge levels required to perform complicated tasks within dynamic nature of business. Develop strong relationships with key internal stakeholders and support in creative design thinking and visuals. Must be able to work under pressure, flexible working hour for any assigned tasks with limited deadlines upon Ad-hoc requests & directions from Top Management.
Job Overview The Revenue Assurance and Fraud Management Manager is responsible for overseeing and managing the organization's efforts in ensuring accurate revenue generation, preventing revenue leakage, and identifying and mitigating fraudulent activities. This role ensures that all processes related to billing, collections, and fraud detection are efficient, compliant, and aligned with business objectives. The manager will work closely with cross-functional teams, including IT, Finance, and Operations, to implement strategies, tools, and best practices that safeguard revenue streams and protect the organization from financial risks and fraudulent activities. Revenue Assurance Management: Oversee the implementation and execution of revenue assurance strategies to ensure accurate billing, invoicing, and collections. Monitor and analyze revenue streams to identify discrepancies, prevent revenue leakage, and optimize revenue-generating processes. Collaborate with cross-functional teams (IT, Finance, Operations) to streamline revenue management systems and ensure proper reconciliation of accounts. Fraud Prevention and Detection: Develop and implement fraud detection and prevention strategies to safeguard the organization’s financial assets. Conduct regular fraud risk assessments to identify potential weaknesses within systems, processes, and transactions. Investigate suspected fraud incidents, gather evidence, and work with relevant teams to resolve issues, ensuring adherence to company policies and regulations/ Data Analysis and Reporting: Perform detailed data analysis to detect unusual patterns or anomalies in billing, payments, and usage that could indicate fraud or revenue loss. Generate reports on revenue assurance performance, fraud risk, and the effectiveness of implemented controls to senior management and stakeholders. Maintain a clear audit trail for all revenue assurance and fraud management activities. Process Improvement: Continuously assess existing processes and systems, recommending improvements or new technologies to enhance revenue assurance and fraud management practices. Work closely with IT teams to implement automated tools and systems to monitor, detect, and prevent revenue leakage and fraud. Provide training and awareness programs to internal teams on best practices for fraud prevention and revenue assurance. Compliance and Regulatory Adherence: Ensure that all revenue assurance and fraud management activities comply with legal, regulatory, and internal standards. Stay updated on industry regulations, standards, and best practices in revenue assurance and fraud management. Work with legal and compliance teams to ensure that fraud prevention measures are aligned with the organization's policies and regulatory requirements. Collaboration and Stakeholder Management: Liaise with internal stakeholders across departments to ensure alignment in revenue assurance processes and fraud management efforts. Provide regular updates to senior management regarding trends, issues, and action plans for improving revenue assurance and fraud prevention measures. Manage relationships with external partners or vendors to enhance fraud management solutions and data integration. Risk Management: Identify emerging risks in revenue generation and fraud activities and develop proactive strategies to mitigate them. Monitor and manage the risk exposure related to fraud and revenue discrepancies, ensuring minimal financial impact on the organization.
This position is a 1-year contract-based employment. The Manager – Project Management & Solution Delivery is responsible for leading the end-to-end delivery of enterprise IT projects, ensuring alignment between business requirements and technical solutions. The role drives effective project execution, system integration, and solution implementation while maintaining high standards of quality, governance, and compliance. This position acts as a key bridge between Business, Architecture, Operations, and Vendors, ensuring timely delivery, stakeholder alignment, and successful adoption of solutions that support organizational objectives and digital transformation initiatives. Key Accountabilities 1. Project Management & Delivery Lead end-to-end IT project management from initiation to successful delivery. Coordinate project activities, resources, and timelines to ensure timely delivery of milestones. Apply and manage project management methodologies (Agile, Scrum, Waterfall, PRINCE2, PMP) based on project needs. Drive solution delivery across multiple systems ensuring alignment with business requirements. Handle multiple projects and priorities in a fast-paced environment. 2. Business & Technical Alignment Coordinate with Business stakeholders and Business Analysts (BA) to gather, clarify, and obtain sign-off on business requirements. Collaborate with Architects and Subject Matter Experts (SMEs) to align technical solutions with business requirements. Conduct technical workshops and review sessions with Architects and the Operations team. 3. Integration & Technology Oversight Manage system integration activities across internal and external platforms. Oversee IT infrastructure, software development, and cloud initiatives. 4. Governance, Risk & Compliance Identify, assess, and manage project risks and issues, ensuring timely resolution and escalation. Conduct risk assessments and support effective decision-making. Ensure adherence to IT security, compliance, and governance standards. 5. Planning, Tracking & Documentation Create and maintain project documentation including charters, plans, and status reports. Track project progress and provide regular updates to stakeholders. Ensure proper documentation and compliance with organizational standards. Utilize project management tools (Jira, Trello, Asana, MS Project) for planning, tracking, and reporting. 6. Quality Assurance & Continuous Improvement Coordinate User Acceptance Testing (UAT) and ensure deliverables meet quality standards. Analyze project outcomes and provide recommendations for improvement. Conduct post-project evaluations and capture lessons learned. 7. Stakeholder, Vendor & Team Management Build and maintain strong relationships with stakeholders, vendors, and cross-functional teams. Manage vendors to ensure deliverables are completed on time and meet quality standards. 8. Change Management & Innovation Lead and support change management initiatives to ensure successful adoption of new solutions. Stay informed of industry trends, emerging technologies, and best practices in project management.
Job Purpose Brand Manager is to enhance ATOM, Brand's reputation, grow customer loyalty, navigate positive perception and sentiment and competitive markets. ATOM Brand Management team look for candidates who can bring both creative vision and analytical rigor to the role, ensuring that the brand remains strong and relevant to consumers. This role involves being a strong brand person who guides a brand's direction, ensures alignment with consumer needs, manages creative initiatives, and drives long-term growth and success through collaboration and innovation. Oversee the creation and execution of day-to-day Go-To-Market campaigns, ensuring consistent messaging and communication across all channels (Digital, Traditional, On-ground, etc.). Work closely with touch points channel owners, creative agencies, and internal stakeholders to launch respective campaigns on time with quality materials. Ability to work under pressure and flexible in adapting to the demands of the situation. Well organized, Strong creative thinking and out-of-box thinker with multi-tasking skills. Strong ability to communicate and interact effectively across organizational and cultural boundaries, internal and external. You have project management skills, strong attention to details and excellent time management skills. Developing, implementing and executing 360 integrated campaigns (TV, radio, print, web, social media, OOH, etc.), events, corporate responsibility programs and sponsorships. Lead creative development to motivate the target audience, ensuring that all marketing material is in line with our brand identity. Coordinating with and managing agency partners in the planning and execution marketing initiatives. Developing schedules and maintaining deadlines based on business requirements. Proper briefing to agencies & vendors and presentation to management on commercial GTM plan.
Job Purpose Senior Manager/ VP – We are looking for an experienced business leader with proven record of app monetization, growth, download and Go-To-Market strategy while working with internal and external stakeholders. You will be leading the high-performing team to achieve departmental revenue KPIs by identifying user segments and offering best value for the customers. This role requires strong business acumen and deep understanding of emerging digital services. The person needs to be an excellent communicator with great team management skills. Drive App download, MAU and DAU by working with stakeholders Identify opportunity to monetize app usage by integrating digital eco system Lead and strategize allocated budgets to increase ARPU Plan and execute growth and monetization initiatives across the customer lifecycle (acquisition, engagement, usage, retention, and monetization). Expert on the customer segmentations to offer best value by upselling products and services Lead and manage local and global partnerships, including Telco, content, AdTech, and digital partners, from onboarding to performance optimization. Oversee payment and monetization operations, including settlements, reconciliations, revenue assurance, margin control, and monetization effectiveness. Ensure compliance with regulatory and internal guidelines, while managing complaint governance and service quality. Identify, evaluate, and scale new revenue streams and business opportunities across DOB/DCB, VAS, AdTech / Ad Monetization, and digital services, with full ownership of P&L and revenue targets. Drive end-to-end partner and product management by collaborating with IT, Finance, Legal, Compliance, Brand, BA, RA, Aggregators and content providers Perform additional duties and scopes assigned by the organization to support the growth of Digital Entertainment and Partnership function App Download App DAU/ MAU App Monetization DOB/ Entertainment Packs revenue DOB/ Entertainment Packs UU Marketing to advise and present on KVs and messages Vendors & content providers to enrich contents on app Technology to integrate multiple systems to launch new services and applications Customer Care on product decks, knowledge sharing and FAQs Finance to ensure that the payment processes are aligned Legal & Regulatory to align that the team is applied with current requirements
The AM / Manager Call Center In-Charge Operation is responsible for managing Call Center operation to achieve core KPIs of Call Center, focusing on improving the Call Center service quality, establishing, and communicating service metrics; monitoring and analyzing results; and managing vendor as well as incorporating with internal relevant stakeholders. Moreover, he/she has to support quality assurance of Call Centers following COPC benchmark and CFS guidelines without compromising the quality. Ability to manage and maintain high standards of customer service. Drive operations to achieve Call Center KPIs: Quality, CFS, SLA and Abandon rate. Manage all Quires, Requests and Complaints (QRC) related issues from Call Center To be responsible for leading a team to ensure exceptional customer experience, handling escalated customer inquiries or issues, maintaining a professional and empathetic demeanor in resolving conflicts, and implementing strategies to enhance customer satisfaction and retention. Develop, implement, and improve process and escalation Matrix for QRC Feedback operation highlights to vendor for action and improvement Actively participate in knowledge sharing and training for service quality improvement Manage and drive upselling for Call Center operation. Manage vendor for required resource readiness (recruiting, screening, selecting, orienting, training, coaching, counseling, disciplining employees, monitoring and reviewing their job contributions) Analyze call trends and prepare Call Center performance reports Manage and oversee Quality Assurance processes including call monitoring, audits, and service improvement initiatives and share weekly/monthly quality score report by Program Level Auditing. Participate in side-by-side monitoring/coaching sessions/TTT training/new batch agent training/agent updates meetings. Manage to review quality data according to existing documents, process, principles, procedures, COPC Parameter/Weightage. Manage contingency and emergency situations to ensure smooth and uninterrupted call center operations. Collaborate with internal stakeholders and vendors to continuously improve service quality and operational efficiency. Open to new challenges and proactive in executing ad-hoc activities Be accountable for other tasks assigned by immediate superior Able to travel and perform as per business requirement
Job Purpose: The Technology Risk and Compliance person is responsible for overseeing, managing, and ensuring the effectiveness of technology risk management and compliance practices. This role involves providing strategic leadership, guidance, and oversight to identify, assess, mitigate, and monitor technology-related risks and ensure compliance with applicable regulatory frameworks, standards, and internal policies. Key Responsibilities: Strategic Leadership: Develop and implement a comprehensive technology risk and compliance strategy aligned with organizational objectives. Provide strategic guidance on managing technology risk exposure and compliance frameworks. Risk Management: Lead the identification, assessment, and prioritization of technology risks. Develop and maintain a technology risk register, ensuring continuous updating and monitoring. Oversee risk mitigation planning, monitoring the implementation and effectiveness of controls. Compliance Management: Ensure IT compliance with relevant regulations, industry standards (ISO, PCI-DSS, GDPR, etc.), and organizational policies. Monitor and evaluate changes in regulatory requirements and ensure effective communication and implementation across the organization. Coordinate internal and external technology audits and ensure timely remediation of identified gaps. Policy and Governance: Develop, maintain, and communicate technology risk and compliance policies and procedures. Ensure policies and procedures are effectively integrated into operational practices across all IT units. Stakeholder Engagement and Reporting: Regularly report technology risk and compliance statuses to senior management, providing clear visibility on risk posture, compliance status, and key improvement areas. Build effective relationships with internal stakeholders, auditors, regulators, and external partners. Team Leadership and Development: Provide effective leadership, coaching, and mentoring to the Technology Risk and Compliance team. Foster a collaborative environment, encouraging professional growth and capability development within the team. Continuous Improvement: Drive continuous improvement in technology risk and compliance processes and practices through regular reviews and benchmarking against industry best practices. Encourage innovation in managing technology risks and compliance using advanced analytics, tools, and methodologies.
Job Summary: Own the end-to-end enterprise architecture for key domains or programs, ensuring consistency with enterprise principles, long-term scalability, business mission, business strategy, business processes and IT strategy. Document these using multiple architectural models that show how the current and future needs of an organization will be met in an efficient, sustainable, agile, secure, and adaptable manner. The Senior Manager- Solution Architecture stream, serves as architecture advisor across strategic initiatives. Key Responsibilities: Define architecture for complex programs. Evaluate vendor proposals and align third-party systems. Mentor junior architects and review deliverables. Champion governance and compliance. Promote reuse, standardization, innovation. Represent architecture in strategic planning. Enforce and ensure adherence of Enterprise Architecture policies, procedures and processes in the IT landscape, to align and comply with local regulations and organization’s stratigic direction. Perform business analysis activities (e.g. requirement gathering, requirement analysis, business requirement specification, functional requirement specification etc.). Develop different architectural models based on the current and future needs which align with overall architecture policy and the organization’s strategy. Ensure the best architectural models are selected considering the risks, possible short falls to meet organization’s quality standard. Drive architecture forum process to develop and review architecture models based on operational, security, infrastructure, scalability, and business strategy inputs. Ensure proper impact analysis is done from different system perspectives for all new requirements before development starts. Ensure proper effort estimates are done based on the selected architectural models for the new requirements before development starts. Execute delivery of the architecture models and impact analysis as per the plan while taking appropriate actions to address the issues and communicate the status to all stakeholders regularly. Ensure effective communication with all stakeholders. Coordinate and negotiate with vendors/partners, to ensure alignment with initial agreement. Provide inputs and participate to support test scenario development and facilitate user acceptance testing (UAT) activities, to ensure that the solutions are developed according to predefined specifications to meet requirements of the different IT projects and programs. Support other relevant functions by providing general advice and information on business and technical preconditions and processes, to ensure alignment of project delivery with business requirements. Perform other architectural functions for different IT projects, ensuring assigned projects operation readiness, as well as keeping a record of technical documentation to support decision-making, to ensure smooth business operations. Take technical ownership of the different IT Systems/Projects and take necessary technical decisions considering technological trends, industry best practices and organizations strategy. Ensure proper research is done on the new technology to support current and future needs of the organization. Be accountable for other certain works as assigned from immediate superior level.