Job Purpose The job purpose of the Assistant Manager, Administration, is to provide end-to-end international travel arrangements for all AML Expatriates by coordinating with company authorized travel agent & MAI airline. This typically involves assisting with international travel arrangements, preparing monthly travel dashboards, Fleet management (especially - Private car, regional car, Office ferry & Grab taxi), Submitting APN payment process by system. Job Responsibilities Assist with international travel arrangements inclusive of air travel, accommodation with authorized travel agent. Assist with issuing international air tickets directly from MAI airline. (ATOM is PSA agent of MAI) Support to arrange AML fleet management (Office Ferry, Grab taxi, private & regional car).Office Ferry Management – To operate & communicate with office ferry user team with different stakeholders (vendor & employees) & channels. Grab Taxi – To monitor monthly usage and grant grab access with the approval system to individual & groups of employees. Private cars for CXOs – To manage private CXOs car with vendor, user, drivers and other stakeholders Regional Car Management - To support regional cars coordinators, users team to communicate daily car operational services with different channels. Assist monthly travel expenses reports, travel dashboard reports to finance and respective management team. To support submitting APN for all Admin related services payment (vendor’s invoices (Car rental, Hotels, Services, DHL, MGL, Printing service vendors, Assist with all functional Ad hoc projects by organization.
This role is responsible for achieving sales targets, developing Direct Sales Team (DST) to achieve sales volume, objectives, and initiatives. Develop and implement sales strategies with both internal and external stakeholders to maximize revenue of DST. Key Responsibilities: Should be a Sales Planning professional who possesses planning experience with product knowledge and strong interpersonal skills. Focusing on defining sales strategies and developing sales plans to support Direct Sales Team (DST) to meet the targets and objectives. Design sales plan for broadband products and forecast sales trend and analyzing the market situations. Responsible for Direct Sales Team (DST). Develop, service, and grow relationships with partners and ensure Direct Sales Team (DST) performance to meet the targets and objectives. The role requires an agile and innovative approach to managing Direct Sales Team (DST) and developing new channels and business development opportunities for the broadband products portfolio. More specifically: Defines short term and long-term plans and strategies for broadband products. Develop new sales plan to fit in dynamic market and in sync with all the stakeholders. Support its implementation and continuously evaluate the adopted plan. Reporting and analyzing the GAP, tracking, and measuring financial success. Ensure all resources invested are properly reviewed and evaluated. Meets assigned sales targets and strategic objectives for the assigned channel. Proactively assesses, clarifies, and validates Direct Sales Team (DST) needs on an ongoing basis. Works closely with Customer Service Representatives to meet customer satisfaction and problem resolution. Managing pre-sales stage, sales, and aftersales nuances. Monthly, weekly, daily reporting on sales KPI’s. Giving feedback to the product /marketing team on the success of sales promotions. Market demand focus - ability to analyze the dynamic market and understand the end-to-end customer journey and business goals, and how our partners and competitors play in this space. Sales Planning expertise - utilize market situation to create new sales strategies and plan to adapt in the market and to meet the organization goals. Channel Management - Proactively leads a joint partner planning process that develops mutual performance objectives, financial targets, and critical milestones associated with a productive partner relationship. Channel Development - Plans and directs to develop new sales channel and initiatives. Develop and implement sales strategies with channels and direct team to maximize revenue.
The AM / Manager Call Center In-Charge Operation is responsible for managing Call Center operation to achieve core KPIs of Call Center, focusing on improving the Call Center service quality, establishing, and communicating service metrics; monitoring and analyzing results; and managing vendor as well as incorporating with internal relevant stakeholders. Moreover, he/she has to support quality assurance of Call Centers following COPC benchmark and CFS guidelines without compromising the quality. Ability to manage and maintain high standards of customer service. Drive operations to achieve Call Center KPIs: Quality, CFS, SLA and Abandon rate. Manage all Quires, Requests and Complaints (QRC) related issues from Call Center To be responsible for leading a team to ensure exceptional customer experience, handling escalated customer inquiries or issues, maintaining a professional and empathetic demeanor in resolving conflicts, and implementing strategies to enhance customer satisfaction and retention. Develop, implement, and improve process and escalation Matrix for QRC Feedback operation highlights to vendor for action and improvement Actively participate in knowledge sharing and training for service quality improvement Manage and drive upselling for Call Center operation. Manage vendor for required resource readiness (recruiting, screening, selecting, orienting, training, coaching, counseling, disciplining employees, monitoring and reviewing their job contributions) Analyze call trends and prepare Call Center performance reports Manage and oversee Quality Assurance processes including call monitoring, audits, and service improvement initiatives and share weekly/monthly quality score report by Program Level Auditing. Participate in side-by-side monitoring/coaching sessions/TTT training/new batch agent training/agent updates meetings. Manage to review quality data according to existing documents, process, principles, procedures, COPC Parameter/Weightage. Manage contingency and emergency situations to ensure smooth and uninterrupted call center operations. Collaborate with internal stakeholders and vendors to continuously improve service quality and operational efficiency. Open to new challenges and proactive in executing ad-hoc activities Be accountable for other tasks assigned by immediate superior Able to travel and perform as per business requirement
We are seeking an experienced and results-oriented Assistant Manager / Manager, Brand & Communication (Business Group) to join our team in ATOM Myanmar Ltd. In this role, you will work closely with the senior management team to implement brand strategies, manage 360-degree marketing campaigns, and enhance the company’s communication initiatives. The ideal candidate will have a comprehensive understanding of brand building, digital marketing, and event management, combined with strong project management skills. This role requires strategic thinking, creativity, and the ability to drive impactful marketing and communication efforts within the dynamic telecom industry. Key Responsibilities: Brand Strategy & Management: Assist in Brand Strategy Development : Work alongside with line manager to develop comprehensive brand strategies that align with the company’s long-term business objectives, ensuring that all marketing efforts contribute to brand growth and equity. Brand Consistency & Governance : Ensure the brand’s identity, voice, and positioning are consistent across all communication channels, both internal and external. Regularly audit marketing materials, websites, and campaigns to maintain brand integrity. Consumer Insights & Market Analysis: Collaborate with market research teams to gather consumer insights and conduct market trend analysis. Use these insights to suggest improvements and adjustments to the company’s branding strategy. Brand Performance Tracking: Establish key performance indicators (KPIs) for brand health, including brand awareness, market share, and customer perceptions. Monitor performance regularly and report insights to senior management. 360-Degree Marketing Campaigns: Integrated Campaign Development: Support the planning and execution of end-to-end integrated marketing campaigns across multiple channels, including digital (SEO, SEM, social media), print, TV, radio, out-of-home (OOH), and events. Ensure campaigns are aligned with brand strategy and business goals. Cross-functional Collaboration: Work closely with cross-functional teams such as product development, sales, and customer service to ensure marketing campaigns are effectively integrated and meet organizational needs. Vendor & Agency Management: Assist in managing relationships with external creative agencies, media buying partners, and vendors to produce high-quality marketing collateral and ensure timely campaign delivery. Campaign Monitoring & Analysis: Help manage the campaign process from initial briefing, through production, to launch. Monitor performance metrics such as reach, engagement, and ROI to adjust campaign tactics for better results. Provide detailed post-campaign analysis to inform future strategies. Digital Marketing & Social Media: Lead Digital Marketing Initiatives: Assist in overseeing the execution of digital marketing initiatives, including SEO, SEM, social media, email marketing, and content marketing. Drive efforts to optimize digital touchpoints for customer engagement and acquisition. Social Media Strategy & Execution: Manage day-to-day operations of the company’s social media channels, including content planning, posting schedules, and community management. Work with the creative team to produce engaging content and campaigns that reflect the brand’s values. Digital Performance Metrics & Reporting: Track digital campaign performance using analytics tools (Google Analytics, social media insights, etc.). Content Development & Management: Assist in managing content strategies for digital platforms, ensuring that content is relevant, engaging, and consistent with the brand’s tone and message. Communications: Internal & External Communication: Assist in the management of all communication efforts, ensuring consistent messaging across internal teams, external stakeholders, and the public. Support corporate communications to maintain a unified brand voice. Crisis Communication Management: Act as a liaison for crisis communication efforts, ensuring the company responds promptly and effectively to potential PR crises. Collaborate with senior leadership to craft clear and empathetic messaging during sensitive situations. Stakeholder Engagement: Work closely with PR agencies and media outlets to build and maintain relationships, ensuring positive coverage of the brand in various media channels. Event Management & Sponsorships: Event Planning & Coordination: Lead the planning and execution of brand events, product launches, sponsorships, and partnerships that enhance brand visibility and engagement. Ensure all events align with the brand’s objectives and resonate with the target audience. Vendor & Partner Collaboration: Coordinate with event organizers, vendors, and sponsors to ensure all logistics are handled smoothly, and the brand is represented in a positive and impactful way. Event Marketing: Develop event-specific marketing campaigns, leveraging all available channels (email, social media, OOH, etc.) to drive attendance and maximize brand exposure. Collaborate with internal teams to ensure successful execution of the event.
This role plays a critical role in driving the digital strategy, objectives and online presence of the ATOM brand. This person will oversee the digital team, collaborate with key stakeholders, and set strategic objectives to achieve the digital marketing objectives. Lead the digital marketing team to design and implement company digital marketing strategies within budgets and strategic pillars. Strong and solid understanding of digital marketing channels to identify the challenges and develop effective solutions. Align digital marketing strategies seamlessly with overall business objectives, fostering collaboration and ensuring a seamless customer experience across all touchpoints. Develop a KPI and ROI structure for performance marketing, continuously evaluating results and making data-driven adjustments to enhance outcomes. Translate complex data into actionable insights for strategic decision-making. Lead the Optimization of Digital Performance Marketing across all platforms such as Google, Meta, Tiktok, etc. Addressing challenges related to audience targeting, content optimization, and performance analysis to enhance campaign effectiveness. Review new technologies and keep the company at the forefront of developments in digital marketing and experience. Enhance analytic tools use and understanding, placing metrics at the heart of everything across digital. Develop and implement functional digital marketing strategies aligned with business goals while managing the budget efficiently, ensuring ATOM's unparalleled digital presence. Lead all the digital marketing related campaign initiative for ATOM Myanmar which covers GTM, strategic partnerships and achieving the ambition to make ATOM Myanmar the most preferred network for users. Establish and nurture relationships with digital partners, advertising agencies, and external vendors, fostering collaborative efforts to create compelling campaigns and contents for digital campaigns. Oversee content creation and all Go-To-Market (G2M) campaigns, ensuring innovative and engaging approaches that resonate with our audience. Monitor competitor activity, analyze market trends, and stay attuned to evolving customer needs. Utilize this insight to inform strategic decisions, ensuring ATOM's offerings align seamlessly with market demands
- This role will be a consultancy 12 months contract–based role (extendable based on project phase) for the IT Department. - Open for Local/Expat Profiles Job Summary Provide strategic and technical consulting for the design, rollout, and operation of the organization’s sovereign/public cloud initiative. The consultant will advise both business and technical teams on RFP preparation, vendor evaluation, deployment strategy, GTM (Go-To-Market) planning, and long-term operational governance. Key Responsibilities: 1. Advisory & Strategy Develop cloud strategy roadmap aligned with national data sovereignty, compliance, and security policies. Define the architecture and service models (IaaS, PaaS, SaaS) suitable for the sovereign cloud. Support business teams in building the business case, cost models, and ROI for the cloud rollout. Advise on ecosystem partnerships — including hyperscaler collaborations, local ISPs, data centers, and government stakeholders. 2. RFP & Procurement Support Assist in defining technical and functional requirements for RFPs (compute, storage, network, orchestration, billing, marketplace, etc.). Evaluate vendor proposals against performance, compliance, interoperability, and sustainability criteria. Provide recommendations for vendor selection and risk mitigation. 3. Deployment & Rollout Support the rollout of cloud infrastructure and services, ensuring alignment with enterprise architecture and security policies. Define cloud management framework: provisioning, monitoring, billing, and customer support processes. Work with infrastructure, network, and application teams to establish the multi-tenant and self-service capabilities. 4. Go-To-Market (GTM) Planning Collaborate with product and marketing teams to design cloud service offerings and pricing models. Define onboarding processes for government, enterprise, and SME customers. Develop operational SLAs and support models. 5. Operations & Governance Design and implement cloud operational governance, including resource management, monitoring, incident handling, and change control. Establish cloud financial management (FinOps) principles. Recommend best practices for compliance, data protection, and continuous improvement.
Job Purpose: To lead the implementation and enhancement of Revenue Assurance and Fraud Management (RAFM) systems, ensuring they are technically robust, scalable, and aligned with business needs. To ensure the integrity of revenue-related data by overseeing the accurate collection, processing, and validation of network, billing, and customer information. To serve as the strategic IT lead for RAFM initiatives, ensuring alignment with enterprise risk, compliance, and revenue protection objectives. To enable proactive fraud detection and revenue leakage prevention by leveraging automation, rule-based controls, and analytics-driven insights. To manage cross-functional teams and external vendors to ensure timely system delivery, ongoing support, and adherence to regulatory standards. Principal Accountabilities: Lead the planning and execution of RAFM system upgrades, deployments, and integrations. Align RAFM initiatives with organizational risk and revenue protection strategies. Oversee end-to-end management of RAFM platforms and tools (e.g., fraud detection systems, revenue assurance dashboards). Ensure high availability, scalability, and performance of RAFM systems. Ensure seamless integration of network, billing, and customer data into RAFM platforms. Support advanced analytics and automation for fraud pattern identification and leakage prevention. Provide guidance on best practices in fraud management, data validation, and system monitoring. Collaboration with Stakeholders. Work closely with Finance, Risk, Network, and Compliance teams. Act as the technical point of contact for RAFM vendors and auditors. Drive continuous improvement in fraud detection and revenue recovery processes. Ensure adherence to regulatory and data security standards. Deliver regular reports on fraud trends, revenue loss/gain, and system performance. Track key performance indicators (KPIs) related to RAFM effectiveness. Ensure all SLAs are met, completion of ETL and delivery of all Reports/Dashboards.
Job Purpose (Open for Local/Expat Profile) Payment Gateway Consultant, to drive the successful implementation and continuous compliance of our payment infrastructure. In this role, you will own both the end-to-end delivery of a centralized Payment Gateway project and the strategic alignment of our architecture, technical controls, and operational processes with the latest PCI DSS requirements. The ideal candidate blends strong technical project delivery skills with deep expertise in PCI DSS. You will lead the platform from initial design and rollout through continuous lifecycle management, ensuring the centralized gateway seamlessly serves our entire digital ecosystem while maintaining the successful attainment and annual renewal of the Attestation of Compliance (AOC) and Report on Compliance (ROC). Key Responsibilities: Payment Gateway Project Delivery: Own the full lifecycle delivery of the payment gateway platform. Manage requirements, architectural design, and seamless integrations across diverse digital channels with a centralized payment hub. Successful, on-time rollout of the centralized payment gateway delivery milestones. PCI DSS Project Leadership: Act as the single point of contact and subject matter expert for PCI DSS compliance, ensuring all technical and operational milestones are met for both initial certification and ongoing annual renewals. Compliance Management: Drive the end-to-end PCI DSS compliance lifecycle, including infrastructure architecture, software compliance, scoping, gap analysis, remediation, and final assessment. Technical Advisory: Provide expert guidance on securing payment gateway components, CDE, Non-CDE, on-prem, and cloud infrastructure. Review and confirm technical designs to ensure the chosen approach minimizes scope and adheres to the "Right Approach" for long-term sustainability. Scope Reduction: Analyze network diagrams and data flows to identify opportunities for segmenting the network and securely reducing the overall CDE scope. Vulnerability & Risk: Oversee regular ASV (Approved Scanning Vendor) scans, internal vulnerability scans, and annual penetration testing, aligning with relevant stakeholders to close any identified gaps in a timely manner. Policy Development: Draft, review, update, and maintain security policies and operational procedures to align continuously with the latest PCI DSS standards. Evidence Collection & Audit Readiness: Maintain a continuous readiness dashboard and collect artifacts (logs, configs, training records) required for formal audits. Stakeholder & Vendor Management: Work closely with payment gateway vendors, development teams, PCI DSS support vendors, wallets, and banks to achieve delivery milestones and compliance goals on schedule.
Job Purpose The Manager – Service Operations & Continual Improvement is responsible for governing incident management, problem management, operational reporting, service performance analytics, configuration management governance, and continual service improvement initiatives. The role ensures operational issues are effectively managed, analyzed, and translated into measurable service improvements. Key Responsibilities: Incident & Major Incident Management Coordinate Major Incident Management processes. Facilitate incident escalations and restoration activities. Monitor incident trends and service stability. Problem Management Lead Root Cause Analysis (RCA) reviews. Track corrective and preventive actions. Reduce recurring incidents through proactive problem management. Service Reporting & Analytics Develop and maintain IT service dashboards. Monitor KPIs including MTTR, availability, incident trends, and service quality. Provide executive reporting and analysis. Configuration & Service Mapping Governance Govern CMDB standards and data quality. Coordinate service mapping and configuration governance activities. Support impact analysis and dependency management. Continual Service Improvement Maintain CSI register and improvement roadmap. Identify automation and optimization opportunities. Track improvement initiatives and realized benefits. Operational Readiness Review production readiness for new systems and services. Ensure monitoring, support documentation, and operational procedures are established. Key Deliverables Major Incident Reports RCA & Problem Management Reports Service Performance Dashboards CSI Roadmap CMDB Governance Reports Operational Readiness Assessments