Job Purpose The purpose of the position is to ensure the efficient and reliable functioning of the core transport network, which is vital for the smooth operation of telecommunications services and the delivery of data to end-users. Key Responsibilities: The position is to manage IP/MPLS Core network and take ownership on the long term strategy, improvement plans and capacity upgrades to support the mobile, fixed and home subscriber growth in ensuring a high efficient and resilient network. The key aspect of the position is planning for growth and driving modernization and transformational programs in the network infrastructure consists of DWDM/Carrier Ethernet networks, Content Delivery Network, Peering and International network elements. The role also acts as the Subject Matter Expert in IP domain to leads in IP/MPLS Core related technical activities, including feasibility study on new technologies and solution, Proof-of-Concept or trials of new technologies and solutions, implementation projects etc. The position requires interfacing with other internal stakeholders such as other network domains and function groups to support network activities and business needs. The role also requires external interfacing into vendors, 3rd party carriers, and other service providers. Taking ownership of transformation of the core transport network driving efficiency and cost reductions will present you with ample opportunities to challenge yourself in a dynamic environment.
Mini Cluster Lead (Dala/ Seikkyikhanaungto, South Dagon, Minglardon, Nyaung Lay Bin, Minhla, Warkema) Job Purpose This position requires to do distribution expansion as new outlet finding, new DTR finding and to improve monthly sales & efficiency of sales team. Key Responsibilties Responsible for visiting our Distributors within the assigned territories daily to support their needs. Responsible to meet the monthly/weekly targets assigned by the management. Visit dealer’s outlets to ensure all sales and operations systems are up, POS (Point of Sales) materials are displayed adequately, etc. Help solve Distributor’s operation issues, incentive discrepancies, ageing and customer’s complaint. Responsible to prepare and submit daily/weekly sales report to Manager in timely manner. Train and educate DTR/CSE/POS on new products, promotions roadshows and ground activities. Handling customer concerns Responsibilities, Lead & Train to other team members on behalf of Line manager. Daily morning gate meeting for planning today KPIs to achieve and evening gate meeting to check back the results Regular visit to BTS including LUTs to get more customer base, POS, ETO and recharge sale, feedback network issues timely Enhance market visibility and availability, support retail sales. If there is necessary for certain function, need to act and follow the direction accordingly.
Job Purpose The Senior Manager – Head of IT Service Management is responsible for establishing, leading, and continuously improving the IT Service Management (ITSM) function across the organization. This role ensures that IT services are delivered effectively, efficiently, and aligned with business objectives — enabling reliability, performance, and customer satisfaction across all IT domains including Applications, Infrastructure, Networks, and Security. Key Deliverables: ITSM Strategy and Governance Framework Service Catalog and Service Level Agreements (SLA/OLA) Monthly IT Service Performance Reports and Dashboards Root Cause Analysis and Problem Closure Reports Continual Service Improvement Roadmap and Implementation Operational Readiness Criteria for New Projects/Systems Key Responsibilities: ITSM Strategy and Governance Develop and implement the organization’s ITSM strategy, frameworks, and governance aligned with ITIL best practices. Define and own IT service policies, procedures, and service models covering incident, problem, change, request, release, and configuration management. Establish service performance metrics and reporting structures to ensure data-driven IT governance and continuous improvement. Drive adoption of standardized processes across IT domains to achieve operational excellence and compliance. Service Operations Management Oversee end-to-end IT service delivery and ensure agreed SLAs and OLAs are achieved. Lead the Service Operations Center (SOC) / IT Command Center in managing incidents, escalations, and major outages. Coordinate Root Cause Analysis (RCA) and problem resolution with technical teams. Manage service transition for new systems or major releases to ensure operational readiness and supportability. IT Performance and Continual Improvement Implement performance dashboards for service availability, reliability, and user satisfaction. Lead the continual service improvement (CSI) program using trend analysis, KPIs, and lessons learned. Benchmark IT performance against industry standards and recommend optimization initiatives. Stakeholder and Vendor Management Serve as the focal point between IT and business units for service performance, quality, and improvement initiatives. Manage service delivery from external vendors and partners, ensuring adherence to contracts and SLAs. Participate in vendor governance meetings and performance reviews. People Leadership Lead, mentor, and develop the ITSM team including Service Desk, Incident Managers, and Process Owners. Foster a culture of accountability, customer focus, and proactive service improvement. Drive cross-functional collaboration between Applications, Infrastructure, Security, and Business teams.
Job Purpose: Direct & Oversee fault handling, rectification, and preventive maintenance of the ATOM Myanmar network within the designated cluster. Work closely with the managed services provider, tower companies, optical fiber vendors, and other suppliers to ensure a high-quality and reliable network at the most efficient operational cost through proper governance. Act as the focal person for site access, lease contract renewals, landlord negotiations, and management of network-related complaints to support business continuity and customer satisfaction. Key Responsibilities: Ensure the daily network operations activities to achieve targeted network availability within the assigned cluster. Continuously improve network quality and coverage to enhance customer experience. Monitor and manage network outages; ensure prompt restoration of down sites and resolution of fiber cuts. Coordinate with central and managed service (MS) teams to implement protection and redundancy for critical hub outages. Identify and resolve site-level issues related to infrastructure, power, fiber routes, VSAT, and MW links. Drive operational excellence through efficient OPEX management and cost optimization initiatives. Manage and govern performance of MS partners, tower companies, fiber vendors, VSAT teams, and power suppliers to ensure compliance with SLAs and quality standards. Ensure preventive and proactive maintenance activities are carried out as per schedule. Collaborate with Government Relations (GR) and Corporate Security teams to ensure safe and smooth field operations. Serve as the Technology single point of contact (SPOC) for the cluster business team. Conduct regular reporting and review meetings with business teams to address network-related performance and plans. Support central teams in lease contract extensions, landowner negotiations, and other site-related matters. Identify market demands and coordinate with central technology and business teams for solution design, rollout, and capacity expansion. Support new site rollout projects, power upgrades, and network expansion initiatives in coordination with project and vendor teams. Conduct market visits and address customer complaints to ensure best-in-class network experience. Own and manage LUT (Low Utilization) sites—coordinate with business teams to identify actions and monitor progress for improved utilization.
To support International Business team to drive revenue and customers acquisitions by analyzing all activities related to international wholesale and business for both International Interconnect voice and messaging services. This role is responsible for leveraging data analytics to provide business intelligence, support strategic decision-making, and ensure the profitability and operational efficiency of all international telecom services. Support on Business and wholesale pricing models with carriers and ATOM’s most important partners, operators/destinations. Collaborate with neighboring countries and operators to pick up and drive more wholesale voice traffic to ATOM (both on ground and on-line activities). Able to support Business review formatting for Int’l wholesale interconnect. Coordinate with carriers on Contracts renewals, price changes including Int’l voice and messaging (P2P, A2P, P2A). Coordinate with all vendors (existing and potential carriers / Global services vendors), e.g., voice and messaging firewall vendors. Monitor and maintain the healthy margin on wholesale cost vs retail rates for both Int’l Interconnect voice and messaging. Monitor of QoS, fraud / dispute traffic /activities and coordinate with internal teams (RAFM, Network and IT). Monitor on unusual traffic trends and inform to line manager and management with deep down analysis and finding. Coordinate with internal teams for troubleshooting and resolving of IDD Voice, SMS and International A2P, P2P messaging issues and complaints. Provide monthly business wholesale reports (cost, revenue, margin analysis) to management for Int’l Interconnect (voice and messaging) Lead ATOM internal teams (Finance, Revenue Assurance) for settlement (credit / debit) with Int’l carriers and partners. Coordinate with internal teams to implement new retail proposition for International Interconnect. Support the end-to-end retail offer rollout by coordinating with internal cross-functional teams. Able to train and guide members in team to understand business standard procedures. Coordinate with Internal Audit, Revenue Assurance, Legal department, Finance, External Auditors. Able to accomplish any ad-hoc tasks and projects assigned by line manager and management. Be accountable for other certain projects/tasks and ad hoc tasks as assigned by line manager and management
The Product Manager for Business Solutions and Partnerships is a pivotal role within our Business Group. You'll spearhead the management of the entire product lifecycle for a range of ICT/IoT/SaaS products, from conception to market launch. Your responsibilities will encompass crafting effective go-to-market strategies, devising competitive pricing models, and fostering fruitful partnerships with both local and global collaborators. Collaboration is key, as you'll work closely with diverse cross-functional teams and engage stakeholders at all levels, including management, operations, sales, and technical experts. Collect and analyze customer and market insights and competition strategies to make recommendations to management. Analyze the customer needs and market trend to identify the product plan. Survey the market to understand the market situation and customer behavior. Develop the strategic product maps. Define product features, customer journeys and requirements. Prepare comprehensive business cases and sales forecasts. Implement the product by partnering with implementation teams and/or suppliers. Deliver the product training to sales, customer service team, and related people with sufficient and up to date information. Regularly catch up with sales for customer feedback, change requests, and suggestions for improvements. Participate in pre-sales upon requests by the direct sales. Prepare and present monthly GTM to management. Prepare and align with finance for product revenue and cost. Coordinate with partners and suppliers for price negotiations, reconciliation for various data, and resolutions for various issues. Meet and evaluate new/existing partners/suppliers for new product creation/product improvement according to the strategic roadmap of the organization.
Job Purpose Responsible for spearheading the development and execution of innovative sales strategies to drive business growth and market expansion. This role involves leading the team to maximizing revenue, enhancing engagement while strategically managing operational expenses to enhance profitability and achieving organizational excellence. Also responsible for order management, stock management and trade marketing planning and execution. You will collaborate closely with many cross functional departments as well as senior management and stakeholders to ensure business efficiency and achieve qualitative outputs. Develop and Implement GTM Strategies: Lead end-to-end planning of Go-to-Market strategies and policies to achieve market penetration and revenue targets. Lead the sales team in executing GTM plans, ensuring alignment with corporate objectives. Continuously analyze market trends, and competitive landscape to adjust strategies as needed. Overall management of commission payouts and devise incentives schemes for the sales team and trade partners, driving motivation and performance. Operational Expense Management: Custodian of commission payouts and policy maker for the sales team & trade partners incentives schemes Oversee and manage operational expenses, identifying opportunities for cost savings and efficiency improvements. Implement best practices and processes to control expenses without compromising sales effectiveness. Work with cross functions to develop and monitor budgets, ensuring financial targets are met. DMS Heading sales automation improvements and DMS efficiency enhancements Manage overall value chain of sales planning for SIMs and mobile top-up cards, optimizing sales strategies for maximum effectiveness. Trade Marketing : Design, develop, and execute integrated branding and trade marketing strategies to achieve defined business objectives with annual operating plan in view. Strategic planning and Implementation of channel communication plans to ensure awareness of products & services across the channels nationwide and responsible for new products, segment activations, and channel events. Cross -Functional Collaboration: Collaborate with marketing, product development, and finance teams to ensure integrated execution of GTM strategies. Align sales initiatives with product launches and marketing campaigns to maximize impact. Provide strategic input to product development based on market feedback and customer insights. Performance Monitoring and Reporting: Establish and track key performance indicators (KPIs) to evaluate the success of GTM initiatives and operational efficiency. Use data-driven insights to refine strategies and drive continuous business growth through strategic sales and distribution planning to ensure continuous improvement. Oversee and planning sales training, sales bootcamp and knowledge sharing within the SG and where it is required.
Job Purpose: To lead and manage end-to-end activities in data center infrastructure including Windows Server, Linux (RedHat, Solaris), VMware, OpenStack, Cloud, Storage, and backup technologies. The role involves planning, design, optimization, project rollout, operations, and security compliance to ensure high availability, performance, and efficiency of mission-critical systems supporting telecom services. Key Responsibilites: Provide strong technical leadership in Windows, Linux, Solaris, VMware, OpenStack, Cloud platforms, SAN/NAS/Ceph Storage, and enterprise backup & recovery systems. Develop and manage infrastructure roadmap, operation improvement plans, and annual capacity strategies for compute, virtualization, and storage platforms. Perform architecture design, planning, security compliance, and project rollout activities across telecom data center infrastructure. Oversee data center operations, DR design/solution, capacity planning, and performance optimization for servers, virtualization, and storage systems. Manage multi-vendor relationships, ensuring SLA/KPI targets are met, and vendor deliverables align with business needs. Collaborate with network, application, and security teams to deliver integrated solutions for telecom operations. Ensure compliance with audit, policies, procedures, system documentation, asset management, DR drills, and risk management requirements. Lead infrastructure modernization initiatives such as migration to private/hybrid cloud and automation through Ansible/other tools. Conduct benchmarking and adopt market best practices for data center efficiency and reliability. Support senior leadership in strategic planning, CAPEX/OPEX management, and transformation projects.
Job Purpose This role is for a PS Core Network Engineer focused on the operation, maintenance, and evolution of a mobile data (Packet-Switched) core network. The position involves a mix of daily operations, network design validation, new service testing, and strategic planning to ensure network capacity, stability, and performance. Key Responsibilities: Maintain PS Core related nodes such as (SGSN, GGSN, MME, SGW, PGW, PCRF, CG, DNS). HLD/LLD Design verification for PS Core nodes. PAT/UAT and new service testing for PS Core nodes. New PCRF pack creation as per business team requirement. Hardware/Software Capacity monitoring for PS core nodes. Support Capacity expansion, new nodes deployment for PS core. Support IP planning for PS core nodes. Support technical requirement for PS core related roaming services. Report Daily and Weekly PS Core nodes KPIs.