PURPOSE OF THE POSITION Participate to manage and develop the HEINEKEN Myanmar Packaging Team Ensure execution of safety agenda in Packaging department, while managing the entire process Implement and follow the key performance indicators and strive for continuous improvement Set the strategy and the applicable external and internal legal requirements, according to the company policy, with the aim of reaching the planned quantities and packaging quality. Ensure effective running of the packaging operations, by empowering people on the shop floor Create a working environment where people feel empowered and capable to operate, sustain and improve production processes RESPONSIBILITY Implements, monitors, controls and reports all Safety and Food safety standards, behaviors and procedures Ensures that these are embedded and applied in the packaging operations and takes appropriate actions/measures to prevent them from happening, for both own and outsourced activities Collaborate with the quality assurance department with regards to quality monitoring results and coordinates in maintaining established standards of quality for all manufactured products Identifies quality risks, defines, implements and evaluates local quality procedures and working instructions, in line with applicable quality regulations and the Company Rules, Standards and Procedures Lead daily operations ensuring safety, quality, volume, and efficiency targets are met Lead the productivity improvement initiatives and support the activities to build team awareness on continuous improvement as well as driving team engagement Provide training, direction, development and mentoring to team to improve skills by building a positive and high-performing culture Build capability of the team for smooth transition and operation of all packaging projects & activities Collaborate and work with engineering to ensure all equipment and machine components in the packaging line are in good operating condition and address the problems encountered with regards to their performance correctly Collaborate and work with Production Planning team to be ensure optimal production scheduling, material availability, and volume alignment by participating in daily and weekly meeting. Collaborate and work with logistics team to be smooth flow of fiished goods and packaging materials such as material site loss reduction, improvement of RPM Analyze and report performance using various data in real production environment to determine possible deviation/variance and propose of appropriate actions Manage and support next level supervision to ensure the operations are complying with local foods, environment and safety laws, regulations and standards Support and involve in medium- and long-term planning of packaging capacity, equipment upgrades, and innovation Prepare for managerial responsibilities by supporting Packaging Manager in strategic initiatives Lead loss reduction, elimination, and improvement initiatives using UPS tools Act as a role model for company values and behaviors Additional duties Perform additional duties commensurate with the current role, as and when requested by management
PURPOSE OF THE POSITION Area Sales Officer position is the key point of contact between the customer and the Company; this role has to develop a proactive and advisory-driven distribution of the full range products which the company offers. It is responsible for building and maintaining a strong and professional relationship with customers, ensuring the visibility according to PICOS, the achievement of sales targets and the delivery of best-in-class customer service to the assigned area. RESPONSIBILITY Prepare routing plan base on territory and follow RSEM routing Ensure sales execution according to PICOS – (NND, TP and SOS) Ensure stocks are enough and recommend selling price base on segment Collect and report the information of competitor’s promotion, activation and market feedback to the KA Executive Execute promotions (work together with Trade Marketing for POSM arrangement and check promotion is going well and consumer feedback) and report to KA Executive Building network and improve relationship with key customers by complying HEINEKEN Ways for Sales procedures Follow and comply with HEINEKEN Life Saving Rules Deliver sales volume to achieve the monthly & annual sales targets Able to handle the customer’s complains in a professional manner Focus on the acquisition of new customers
PURPOSE OF THE POSITION The point of contact for the customer and handles the distribution of the brand or set of brands within assigned outlets Responsible for building and maintaining strong professional relationships with customers, ensuring visibility, achievement of sales targets and delivery of high quality customer service to all targeted channels RESPONSIBILITY Maintain complete and accurate outlet record cards for all calls Review journey plans when territory boundaries change Use a number of questioning techniques to identify relevant customer needs and uses a prepared opening statement to engage the customer's interest Follow the 6 Steps Outlet Execution Excellence process and works methodically to ensure that outlet specific A2QVP2 execution KPIs are executed exactly as required Use outlet sales in the sales since the last call and activity forecasts to calculate a recommended order quantity Prospect for new outlets routinely Engage in structured negotiations that involve exchanging several variables to reach an agreement Follow an agreed-upon process, product complaints are handled effectively and proactively Always follow customer service standards and policies Maintain a standardized customer folder for all customers
PURPOSE OF THE POSITION Initiating sales with potential customers over the phone. Asking questions to engage customers and keep the conversation going Listening to the customers’ needs to generate repeat sales. Gathering and documenting customer information, orders, and reactions to products. Keeping up to date on all products and informing customers of on (new) products In a later stage Customer Care – RQC (requests, queries, complaints) RESPONSIBILITY Direct sales: The main job to be done as tele-sales agent is taking orders. This includes creating awareness about (availability of) products or services, telesales representatives also perform direct sales functions using readily available data from previous sales and outlet specific sales targets. Take and process orders: agents take and process orders to meet sales targets. They manage repeat purchases, which provides opportunities to cross-sell to existing customers. When customers place new orders, agents also offer additional products or services based on past purchasing behavior. Customer service: Excellent customer service delivery is part of a telesales representative’s duty. To encourage customers to continue buying from the company, agents call them after a sale to make sure they are satisfied with the product or service. Keeping records of customer interactions, transactions, comments, and complaints. Provide information: To effectively do tele-sales, agents must also inform customers on new offers based on their preferences and needs. Part of their duties is to provide accurate information about the company, its products or services, promotions and other details. This makes it crucial for agents to have in-depth knowledge of the company and its offers. Conflict resolution: Telesales representatives must have excellent dispute resolution skills. Since they are always speaking with customers, they help to handle their grievances quickly before they become bigger issues. This allows customers to get maximum satisfaction from their purchases and preserves the company’s reputation. Activity reports: An effective agent will also create and update activity reports. The reports cover the number of outlets selling into, sales, and other vital statistics that can help increase volume. Meet sales goals: Telesales agents need to meet monthly goals according to the company’s volume targets. They must make a minimum number of calls and close a specific number of sales that moves them closer to their KPI. Other activities as assigned by supervisor. Think of gathering information about empty keg and CO2 cylinder stock levels, ready for pick-up.
PURPOSE OF THE POSITION The Digital Sales Transformation Executive has the mission to drive business growth by implementing smarter ways of working to better serve our sales reps by supporting them with correct master data set up and effective route/journey planning for daily operation basic of sales reps. RESPONSIBILITY Master Data Maintenance of all system platforms – master data setup of new products, new outlets, and governance of information in all the platforms are unified Route/Journey Maintenance and Planning – monthly sales routes for Heineken MM sales reps, distributor sales reps and wholesaler sales reps Route/Journey Planning & Maintaining Responsible for pre-route preparation, including follow up and finalization of new outlets for each cycle, open outlets in systems and finalize changes Responsible for planning, maintaining and calibration of routes monthly for the whole country including all the major cities and regions by following the framework and maintain two ways communication with front line sales team Use relevant tools where possible to design the best routes for every single sales reps - master both in house and external tools for monthly route planning Keep a good balance between sales force size (number of ASOs nationwide) and the number of outlets they maintain monthly and calibrate when necessary. Review the efficiency of route planning results by end of the month together with Execution Excellence Team and to check visits are being completed in a timely manner or not Upload and share finalized route plans with Sales Managers according to the planning calendar Master Data Coordination Setup a standard master data format across all DST platforms according to the guidelines from retail master and Heineken master data standards Come up with proper data governance structure for the whole organization for all levels of employees Responsible for the whole outlet masterdata accuracy - 100% every month across all the system platforms (addition, removing, changing of outlets) by coming up with innovation initiatives to achieve this goal by working together with Sales Execution Excellence Manager and Sales Reporting & Insight Manager Act as the gatekeeper for all master data changes across all platforms by ensuring only a single source of truth Define and implement a master data governance framework across the organization, covering roles, responsibilities, and approval processes Prepare and submit system data consistency and quality reports to Masterdata Management SteerCo (monthly meeting with leadership team)
PURPOSE OF THE POSITION Category Manager is responsible for sourcing & negotiation with local suppliers, importation of capex material & spare parts, maintain good relationship with customers, manage selling of byproduct waste and manage export process for raw materials. RESPONSIBILITY Analysis local market, develop and implement local sourcing strategies for raw materials Develop local supplier capability up to global standard Build supplier relationships at multiple levels and influence to deliver on sustainably, innovation and create value for HEINEKEN Myanmar Drive efficiencies through sourcing, innovation, specifications and processes value analysis Ensure cost efficiency, quality, and supply security Collaborate with HEINEKEN Global Procurement (HGP) team to localize and execute global sourcing strategies within Myanmar Build good relationship with customers and manage export business Manage importation of maize plant equipment and spare parts Manage packaging material for export business Ad-hoc tasks assigned by line manager
PURPOSE OF THE POSITION Responsible for ensuring the excellent execution of initiatives that drive the effectiveness and efficiency of our distribution partners including developing, defining, recommending, implementing and evaluating distributor management initiatives and processes, drive distributor performance based on the right performance reporting, coordinate annual budgeting and control and build right capabilities to accelerate distributor performance. All in line with overall RTC strategy and annual plan. KEY ACCOUNTABILITIES Distributor Roadmap To support the implementation of distributor development strategies in terms of optimizing distributor footprints and its capabilities in line with overall RTC plan Gather inputs on distributor's capabilities and competencies to identify new development opportunities and manage distributor lifecycle Monitor plan and action checklist on new DT appointments, renewal of distributorship and transitions RTC Effectiveness Assist in providing analysis for the RTC framework and end-to-end value chain Support the implementation of touch point strategy between distributor and retailers including service levels by distributor, with special focus on DT telesales agents, RPM management and implementation of eB2B tools (OMNI, DIS, GR) Collate rules of engagement, contract matrix and integrate wholesaler's role into overall RTC strategy Distributor Incentive Scheme To manage, monitor and track the monthly and year to date performance to ensure incentive payout Provide all required reports accurately and timely Actively make suggestions to continuously optimize effectiveness DT incentive scheme Distributor Operation Team Craft strategies that optimize distribution, considering factors like inventory management, transportation, and delivery timelines Ensure the efficient and effective delivery of product by closely monitoring distribution processes Collaborate with internal stakeholder and distributors to manage right inventory and streamline delivery Manage staff resources, allocate supplies, and create schedules for the distribution team Distributor Development Program and Activities Plan and execute the distributor engagement program, business review meetings and training activities as assigned from time to time Support capability team in developing and executing capability building programs for DSRs Coordinate with other departments that are involved in the areas of focus with the distributors base on the objective of each distributor engagement session Implement distributor safety agenda (delivery crew safety gear, Warehouse safety requirements) and review safety requirements and improvements on a regular basis Motivate DT team members to enhance their performance and contribute to overall efficiency RESPONSIBILITIES Development and implement distribution policies and procedures to ensure efficient and cost -effective operation Manage and coordinate logistics and transportation operations, including receiving inventory management and order fulfilment Monitor supply chain and inventory levels to ensure adequate stock levels are maintained and meet customer demand Work closely with sales team to ensure timely delivery of products to customer. Review and analyse production and customer demand data to forecast future distribution needs Plan and execute the distributor engagement sessions, business review meetings and capability building activities with special focus on DSRs
PURPOSE OF THE ROLE We are seeking a dynamic and hands-on Operational Set Up Manager to lead the operational readiness of raw materials. This role is critical to ensuring a smooth start-up and long-term success of the plant. The successful candidate will be responsible for designing, implementing, and optimizing operational systems and processes during the project phase and will transition into the Production Manager role upon commissioning. KEY RESPONSIBILITES Project Phase Collaborate with the Project Manager, Project Engineer, and Technological Manager to align operational needs with engineering and quality requirements Liaises with the supplier of the raw materials equipment as well as give guidance on the civil scope Define and implement operational workflows, staffing plans, and production schedules Lead recruitment, onboarding, and training of production staff Develop SOPs, safety protocols, and maintenance routines Ensure readiness of utilities, raw material logistics and handling, and finished goods logistics Support commissioning and validation activities Post-Commissioning Phase Take full ownership of plant operations as Production Manager Lead daily production activities, ensuring safety, quality, and efficiency Drive continuous improvement and cost optimization Manage production KPIs, reporting, and compliance Foster a culture of accountability, teamwork, and operational excellence
PURPOSE OF THE POSITION Act as a strategic advisor and connector between business functions and the digital/IT organization Ensure technology investments and digital solutions align with business goals Drive transformation, efficiency, visibility, and performance across the value chain Play a key role in shaping the digital roadmap in collaboration with business stakeholders Enable data-driven decision-making through digital insights and tools Accelerate innovation across key business areas by identifying and deploying digital capabilities KEY ACCOUNTABILITIES Master Data Maintenance of all system platforms – master data setup of new products, new outlets, and governance of information in all the platforms are unified Route/Journey Maintenance and Planning – monthly sales routes for Heineken MM sales reps, distributor sales reps and wholesaler sales reps Route/Journey Planning & Maintaining Responsible for pre-route preparation, including follow up and finalization of new outlets for each cycle, open outlets in systems and finalize changes Responsible for planning, maintaining and calibration of routes monthly for the whole country including all the major cities and regions by following the framework and maintain two ways communication with front line sales team Use relevant tools where possible to design the best routes for every single sales reps - master both in house and external tools for monthly route planning Keep a good balance between sales force size (number of ASOs nationwide) and the number of outlets they maintain monthly and calibrate when necessary. Review the efficiency of route planning results by end of the month together with Execution Excellence Team and to check visits are being completed in a timely manner or not Upload and share finalized route plans with Sales Managers according to the planning calendar Master Data Coordination Strategic Business Partnership Act as a trusted digital advisor to business stakeholders across functions (Finance, Supply Chain, HR, Manufacturing, etc.) regarding business ambitions, requirements, pain points and solution limitations Lead strategic conversations, workshops and meetings to identify pain points, opportunities, and future needs Design and implement functional improvements aligned with standard processes and business objectives Digital Strategy & Roadmap Translate business strategies, priorities and pain points into digital priorities and develop digital roadmaps aligned with organizational roadmap and Global Digital Strategy Evaluate solution design by liaising with key stakeholders, technology partners and architecture team to ensure solution meet current requirement as well as future-fit with technology roadmap Ensure project timelines, milestones, and key deliverables are aligned with business process owners, technology teams, and vendors Solution Delivery, Innovation and Continuous Improvement Lead delivery of digital initiatives, ensuring successful implementation on time within budget, expected adoption rate, and measurable outcomes Analyse current processes using mapping and mining tools to identify improvement opportunities across the value chain Identify and evaluate emerging technologies such as AI/ML, RPA, Advanced Analytics to simplify, automate and optimize business processes Use insights and trends to proactively identify improvements, and deploy dashboards to support data-driven decision-making Change Management, Communications & Digital Adoption Facilitate communication between technical and non-technical stakeholders Ensure stakeholder alignment and buy-in for digital change & transformation Lead user engagement efforts including training, awareness sessions, and change management to ensure successful adoption Promote digital fluency and a transformation mindset within business teams Governance & Compliance Review and assess current processes to define action plans that ensure adherence to standard operating procedures Ensure all digital solutions meet organizational policies on data privacy, cybersecurity, and regulatory compliance Contribute to IT demand governance, prioritization, and portfolio management processes