A dynamic and experienced Card Product Manager will be responsible to support the Head of Card Product to manage the entire product life cycle of KBZ Bank card products from strategic planning to tactical activities. This role involves working closely with various departments to ensure the successful development, launch, and management of our card products, process & feature. The Card Product Manager will report to the Head of Card Products, manage day-to-day issues and concerns raised by Operations and Branches, lead UAT and Production testing on behalf of the card business team, and perform additional tasks assigned by the Head of Card Product.. Gathering, organizing, and analysing data related to card products & performance, including transactional data, customer feedback, and market trends. Prepare regular reports and dashboards to communicate key insights, trends, and performance metrics to stakeholders. Conduct research on industry trends, competitor activities, and regulatory changes affecting card products Define product requirements and roadmaps based on product plan. Monitor and analyze market trends to identify opportunities for growth an improvement. Manage product lifecycle from ideation to end-of-life. Work closely with Marketing, Business Development, Operations, and IT departments to deliver the best product & process experience to customers. Conduct product performance reviews and make data-driven decisions. Ensure compliance with regulatory requirements and company policies. Lead User Acceptance Testing (UAT) and Production testing on behalf of the card business team. Solve technical issues, handle process issuing, and resolve errors. Perform additional tasks assigned by the Head of Card Issuing Product.
This position is responsible for managing daily inventory operations to ensure accuracy, maintain optimal stock levels, coordinate logistics efficiently, and support data-driven decision-making. The role also assists the Inventory In-Charge in streamlining processes, supervising staff, and upholding safety and operational compliance. Inventory Control: Monitor and maintain accurate stock levels across all locations. Track inventory movement and ensure proper documentation of all inventory transactions. Conduct regular physical inventory audits and reconcile any discrepancies with system records. Implement and maintain effective inventory management systems to optimize stock availability and minimize excess or shortage. Analyze inventory trends and generate reports to the in-charge for developing effective stock management strategies. Assist in developing and implementing inventory management best practices. Must be able to thrive in a fast-paced environment and effectively manage multiple priorities. Manage the operational accounting process related to inventory, verifying documentation for purchasing, distribution, returns, repairs, and damage tracking. Collaborate with other departments (e.g., procurement, warehouse, finance) to ensure smooth inventory flow across the supply chain. Data Management: Maintaining accurate records, conducting cycle counts, and assisting with internal and external inventory audits. Generate detailed reports on stock usage, turnover rates, and inventory aging. Team Supervision: Provide leadership and training to inventory staff to ensure efficient daily operations; assign tasks, monitor progress, and evaluate performance to achieve departmental goals. Process Improvement: Analyze inventory processes and implement improvements to increase efficiency. Good time management skills with the ability to prioritize tasks and meet deadlines. Collaborate with cross-functional teams to streamline inventory workflows. Optimize inbound and outbound logistics for inventory movement., ensuring all data is accurately recorded in the inventory management system. Safety and Compliance: Ensure strict adherence to safety regulations and company policies related to inventory handling and storage. Foster a culture of safety and accountability within the inventory team. Customer Service: Provide responsive and professional support to internal teams and external partners regarding inventory availability, order status, and delivery timelines. Ensure a strong customer service mindset with the ability to efficiently address inventory-related inquiries and resolve issues.
Job Description ဘဏ်၏ဝန်ဆောင်မှုများ၊ Product များကိုကောင်းစွာသိရှိပြီး Customer များအားသေချာစွာရှင်းလင်းပြောကြားပေးခြင်း။ ဘဏ်စာရင်းရေးသွင်းခြင်း၊ စာရင်းပိတ်ခြင်း။ ဘဏ်ခွဲများတွင် ငွေလက်ခံခြင်း၊ ထုတ်ပေးခြင်း၊ စိစစ်ခြင်း။ Customer များ၏အခက်အခဲများကို ကူညီဖြေရှင်းပေးခြင်း၊ သိရှိလိုသည်များ၊ မေးမြန်းမှုများကိုဖြေကြားပေးခြင်း။ ဘဏ်၏၀န်ဆောင်မှုအဆင့်အတန်းများကို အမြဲတစေ တိုးတက်အောင် ဆောင်ရွက်ပေးခြင်းဖြင့် Customer များစိတ်ကျေနပ်မှု အပြည့်အဝ ရရှိစေရန် ကြိုးပမ်းဆောင်ရွက်ခြင်း။
Able to work in the assigned branches to improve the branch customer service standards and travelling to nationwide Responding to customer inquiries, resolving customer complaints through identification of problems, suggesting the best solution, and following up to ensure resolution Documenting customer interactions at the branches Providing technical support as mBanking, KBZPay application installing Upselling and cross-selling throughout KBZ products to walk-in customer Coordinating with Branch operations to ensure that a complaint is resolved satisfactorily Following up with customers to ensure that they are satisfied with the resolution of their complaint Maintain excellent relationship with the customer Actively monitors and maintains a high level of customer satisfaction through continuous reinforcement and improvement of service standards. Conduct the regular branch visits and report back to the Head of CSBU/Deputy Head of CSBU/Customer Resolution Manager Coordinate with the related departments to improve customer service at the branches Provide periodic reports.
Under general direction of Function Head of Legal and Compliance, the Senior Compliance Officer (Regulatory Reporting) will focus on the reporting responsibilities between the bank and regulators and other institutions to ensure that all the key personnel are properly briefed and that communication with regulators and official bodies is conducted in an effective and timely manner. Assist in preparation of Monthly Report to senior management and/or the BOD. Oversee the work of compliance officer in dissemination of regulatory and official correspondences throughout the Bank in dual language (Myanmar and English). Assist in ensuring that all official correspondences are tracked and responded to in a timely manner. Assist in drafting correspondences with regulators on behalf of the bank. Assist in helping in the identification of the gaps related with communication between regulator and the Bank Track/Follow-up on outstanding compliance regulations disseminated by regulatory authorities. Support Bank colleagues in the preparation of submission packs for the regulators Coordinate and enhance communication with the regulators to reduce the possibility of regulatory misunderstanding or inconsistent messaging As second priority, the Senior Compliance Officer (Regulatory Reporting) will be assigned to do translation which includes but not limited to contracts, policies, SOPs,forms and letters required by the Function from time to time
The Senior Legal Officer will work on documents including policies, procedures, project documents, contracts and agreements, terms and conditions to make sure the bank’s full legal rights. Assist in preparing Monthly Report Research some topic which is related to creating the documents Assist in making the draft of Terms and Conditions for the new products Update the Terms and Conditions based on given facts Assist in updating precedents Assist in reviewing the Agreements before executing the Agreements Compare the Agreements old and new version once the other party gives their feedback Interpret and draft Agreements and letters between Myanmar and English Analyze on Myanmar laws, regulations and procedures while coordinating with the associated departments Maintain the contracts data
The Learning Program Supervisor plays a key role in the successful execution of training programs by coordinating with internal teams and cross-functional stakeholders.This role ensures that all learning initiatives are effectively planned, resourced, facilitated, and reported, supporting the bank’s overall capability development objectives. Job Description Foresee the requirements of the training programs for smooth implementation. Create the training schedules and invite all of training program. Send Opening /Closing speech Invitation Laison with learning operation team and digital learning team to allocate the necessary resources for each program Cooperate in trainee selection process according to the guidelines of the line manager. Prepare attendance records, feedback/evaluation forms, QR in time and print out attendance sheet, feedback QR code and timetable Perform training program development under guidance of Learning Program Manager Conduct introduction session, energizers, pre-test and post-test activities Send attendance list to trainer to know Participants background before training Collect the phone number and set up Group for attendees and share the training handouts and daily feedback form Update the training schedule and prepare the announcement email to trainers with schedule Send to request assigned trainer list and their necessary requirement (meal, update training material, quiz) for trainer invitation Inform and Cooperate with Curriculum Development Team for coming Training Programs for Pre Test/Post Test and follow up update PPT and Quiz Prepare "Certificates Completion and Outstanding Certificates) and Appreciation Letter for all Banking Programs Welcoming and hosting Trainers and Participants, and providing them with whatever they need. Request Head of L&D approval for certificates and appreciation letter Data entry (attendance, Feedback, Pre and Post Test result, PPT, Quiz result) at TAMS or Drive Analyze the learning data and point out improvement area and report to team head Prepare book for work Presentation and assist monthly training report preparation Perform Classroom Booking based on training calendar Provide gamification activities (e.g Kahoot, quizzes) for interactive learning Other duties and responsibilities assigned by the management.
Managing the quality of the Mini App product and improving its user-centric features. The Mini Apps Quality Assurance Engineer is responsible for ensuring the quality, functionality, performance, and reliability of mini apps before release. The role involves planning and executing test cases, identifying bugs, validating user experience, and collaborating with product, development, and operations teams to deliver stable and high-quality mini apps that meet business and customer requirements. Key Responsibilities: Review the BRD and system requirements to understand what needs to be tested. Develop and execute test plans, test cases, and testing scenarios for mini apps to meet the standard mini app quality. Execute test cases manually to validate functionality and user experience. Prepare devices, systems, tools, APIs, databases, accounting flow, or staging environments for testing. Identify potential risks that may impact the mini apps' release quality. Run automated scripts for regression, repetitive, or performance testing. Collaborate with cross-functional teams, including external/internal mini apps development team and product managers, to ensure comprehensive test coverage and resolve issues. Identify bugs, log issues, retest fixes, and verify resolutions. Prepare testing reports, summarize results, and evaluate product quality before release, and provide insights into the go-live mini apps for improvement. Other duties assigned by the line manager.
The role holder is accountable for the delivery of Retail Deposits’ and Inbound Remittance’s profit & loss and balance sheet performance by providing leadership and strategic direction. The role holder is responsible in the development of innovative products and solutions that are geared towards client needs in order to differentiate products and solutions from competitor’s offerings and contribute to revenue growth. The role holder is also responsible for executing the sales strategy and identifying, originating and pursuing new business opportunities to enable achievement of superior business results. Develops a growth strategy to generate financial gain, new clients, while maintaining and expanding existing profitable client relationships. Constructs leads, cold call and customer visitations to achieve products’ revenue target. Evaluates market competition and position for deposit product so that it appeals to consumers. Conducts research to identify new market opportunities and appropriate deposit product/solution in order to maximise revenues and ensure that customers are satisfied with the service that they receive. Maintains strong internal relations and capitalizes on cross-selling opportunities through collaborating with other departments to meet a diverse range of customer needs and expectations. Assesses new opportunities and develops growth strategies to deposit products and solutions meet the needs of existing and prospective clients in order to improve the bank's market share. Ensures continuous product improvement through the sourcing of on-going client feedback and identifies future client needs in order to improve KBZ’s competitive status and value proposition. Executes new products and services implementation to ensure the delivery of an exceptional end-to-end product journey for the client. Responsible for end-to-end partner management—including acquisition, contract coordination, joint promotion planning, market intelligence reporting, and execution of deposit and remittance-related campaigns. Contributes to the identification of opportunities for continuous improvement of systems, processes, and practices based on leading practices to boost processes and productivity and to deliver exceptional service standards. Identifies and manages potential risk areas by establishing appropriate controls and ensuring compliance with laid down procedure manuals. Develops talent within the team by providing coaching to achieve the defined goals.