Audit Plan Understanding Procedures: A thorough understanding of the procedures for the processes to be audited. Scope Definition: need to define the scope, objectives, methodology, and timeline for the audit. Physical and Logical Audits Familiarity with Devices: Must be familiar with all devices and physically inspect assets byself. Inventory Reconciliation: Need to cross-reference the physical inventory with records in the asset management system. Procurement Verification: The audit includes checking procurement, payment, and approval decisions, as well as procurement terms and agreements. Reconciling Inventory Records Post-Purchase Verification: After a purchase, check records related to asset management, purchase history, distribution (both current and future), decommissioned items, damage confirmation and component replacement. Also need to verify the accuracy of repair times for incoming machines and the proper handling and communication for surplus returns. Unbiased Auditing: Audit must be unbiased and independent to identify discrepancies and ensure accuracy. Verifying Location and Asset Information Key Information Check: Auditors must verify that key information such as serial numbers, machine IDs, invoice numbers, warehouse locations, physical counts, and user informations correct and up-to-date. Status Confirmation: confirm the status of the device (e.g., in use, spare, or damaged). SOP Compliance Check Process Adherence: Auditors check for adherence to SOPs for every process, including ordering, distribution, repair, maintenance, returns, storage, and disposal through auction and revenue collection. Overall Compliance: The audit includes ensuring the organization's asset management practices comply with data security standards and financial regulations. Risk Management Documenting Technical Vulnerabilities: You must document confirmation of technical weaknesses. Obsolete Technology: The audit should record changes made due to outdated technology. Software Usage and Record-Keeping: To check the utility, security, and productivity of software in use and ensure comprehensive records are maintained. Reporting and Recommendations Detailed Reporting: Auditors must create detailed reports documenting their findings, including discrepancies, compliance issues, and weaknesses. Actionable Recommendations: Beyond just finding faults, you must provide opinions, insights, and practical recommendations for corrective action. This includes suggestions for improving inventory processes, enhancing security measures, and updating policies Continuous Improvement Monitoring Implementation: After an audit, auditors must follow up to ensure management has implemented the recommended changes and that identified issues have been resolved. Guidance and Training: Must be provide educational support to inventory staff and other employees on proper asset management procedures and the importance of policy adherence
The role holder is responsible in providing primary sales support to the TBU- Sales team covering corporate clients. Trade Business Unit provides a diverse range of trade products and services to corporate customers. Also with structured supply chain solution advisory recommendations to meet sophisticated needs. Assisting the sales teams in preparing client sales pitches, presentations, responses to RFPs Answers customers’ questions, inquiries, correct errors and resolves problems Liaise with and advise customers for all trade related transactions Handling of transaction related enquires and service call once their Funds arrive and Funds Outward Handling transaction related investigation and complaints Working with relevant internal stakeholders liaising, reviewing and helping resolve client issues in a timely and efficient manner. Data Analysis/Reporting - Sourcing information from numerous systems/areas (internal and external) as and when required such as KYC related reports as well as scorecard review, revenue analysis and reporting Produce and Provide data analysis support and reporting that facilitates Pipeline Management for Trade deals Monitoring credit line utilization for our clients and related Constructing, managing and collating pre-meeting briefs info/docs Assisting in the development and executing strategic sales plans for our clients Gathering market and client/competitor intelligence, understanding the Myanmar trade finance market. Learning all about the pricing model – with a view to becoming proficient at pricing BAU and support pricing inquiries emanating from Global Network Trade as well as primary client business Accompanying Sales people on client meetings where needed
The role holder is responsible in the supporting of innovative products and solutions that are geared towards client needs in order to differentiate trade finance products and solutions from competitor’s offerings and contribute to revenue growth. The role holder is also responsible for managing the new product development & roll-out process that provide clients with specialised trade finance solutions with the aim of maximizing profits and in alignment with KBZ’s risk policies. Develop for continuous product improvement through the sourcing of on-going client feedback and identifies future client needs in order to improve KBZ’s competitive status and value proposition. Support the roll-out of new products and services to ensure the delivery of an exceptional end-to-end product journey for the client. Conduct product training during the launch of new products and solutions to ensure successful knowledge transfer resulting in successful sales and the delivery of distinctive client value. Find out the solutions to meet the needs of existing and prospective clients in order to improve the bank's market share. Build strong relationships with key and diverse stakeholders to drive trade utilisation programs and to ensure the delivery of customer solutions. Conduct competitive benchmarking of the products and reviews pricing of the products periodically to ensure alignment with industry practices and drive the achievement of profitability targets. Identify product and regulatory opportunities and challenges in order to develop forward-looking strategies to ensure trade finance products remain competitive, meet the needs of clients, and drive superior business results.
This role is responsible for overall technical support to KBZPay Operations Function run the operation smoothly. Timely managing all IT, Tech support related task in close coordination with partner. Check and monitor Technical erros and issues relating with App & Portals and provide first level resolution. Provide technical support to team members regarding portal issues, network issues and all the related tech side issues. Diagnosing and repairing faults, resolving network issues, installing and configuring hardware and software. Manage daily work schedule to ensure sufficient operations coverage. Work with IT team, Network team and able to follow instruction. Collaborating with third party or vendors as an Operation side Technical support. Conducting electrical safety checks on devices. Additional support to Service Operation and other related verticals. Able to work in flexible working environment (5 days per week). Share Monthly/weekly reports/Presentation to show overall performance of the technical failures. Propose technical solution and digitalisation aspects.
The Verification Specialist is a member of the KYC department responsible for opening, amending, reviewing and approve/reject new/old customer digital Acquisition according to established policies and procedures. The Verification Specialist should also review customer’s transactions to detect and report either proposed or completed unusual transactions leading to operational risk. Meet daily KYC verification, productivity. Meet Quality score. Set clear team goals. Always have positive mindset and contribute to teams’ overall performance. Ensure accuracy of KYC field validation, KYC edits, upgrade – downgrade, approve, rejection, freezing etc., Follow all regulatory guidelines and internal SOP for verification process. Raise alarm if there is any common problem faced due to recent changes in product flow which impacts customers. Ensure task are completed on time as per instructions given by team leaders and process guideline. Have regular performance check with team leader and exchange improvement ideas. Follow HR guideline, code of conduct and other operational policies.
The main responsibilities of the role holder are to support and work closely with Employee Relation Manager, liaise and coordinate with the respective line managers and work closely with HRBP for all employee relations related matters and HR Function’s administrative matter. The role holder is also responsible for supporting the bank’s strategies and initiatives to provide an effective handling of misconduct cases , proper documentation and HR administration. Support and work closely with Employee Relation Manager for effective implementation of HR disciplinary policies, procedures. Make sure the documentation is properly kept and updated with related to the misconduct matters. Handle smoothly for the administration matter of HR team members, start from onboarding to offboarding. Assist in investigating employee complaints or arguments, any misconduct cases across the bank; Responsible for acquiring knowledge of the products/processes of the bank, HR processes/procedures and developing the skills required to support ; Handle the relevant tasks assigned by Line Manager and provide a feedback/outcome in a timely manner.
The role holder is responsible for acquiring new clients and selling the bank's products and services toward client needs. Acquire and establish new relationships with potential corporate clients. · Initiate sale leads and grow trade-related businesses. Identify, originate, develop, and maintain relationships with corporate clients. Responsible for a number of key corporate accounts with lending and non-lending products. Analyze and recommend compatible service options for specialized customer needs. Support client service as a dedicated professional when needed in handling the day-to-day client activities/requests for processing. Provide exhaustive assistance in the resolution of corporate customers’ complex inquiries and issues. Follow up and resolve client inquiries/problems through interaction with clients, bankers, product partners, branch operations, and other staff in a timely and professional manner. Keep abreast with Bank’s latest products to ensure customers know about the latest product offers. Liaising with internal departments to solve clients' issues and to fulfill customer satisfaction. Provide value-added services and cross-selling to existing and new clients. Attend relevant internal and external corporate meetings, seminars, and networking events. Engage in clients’ meetings and provide feedback on Bank products and services.
The VoC Officer is responsible for facilitating the 'closed-loop' process by working with internal stakeholders to action customer feedback. Monitor and track customer service metrics, such as response time, resolution rate, and customer satisfaction scores. Monitor Daily ticket flow Monitor the assigned VOC outlets dashboards (Suggestion Box, Blu J) Create detailed reports, visualizations, and presentations to effectively communicate findings to stakeholders Collect and organize large sets of data from various sources, ensuring accuracy and completeness. Cleanse, transform, and validate data to prepare it for analysis. Perform quantitative and qualitative analysis to identify trends, patterns, and correlations. Collaborate with cross-functional teams to define data requirements and deliver actionable insights. Identify opportunities to enhance customer service processes, products, or policies through data analysis. Prepare and provide periodic reports (daily/monthly) Other duties as assigned.
ဘဏ်၏ဝန်ဆောင်မှုများ၊ Product များကို ကောင်းစွာသိရှိပြီး Customer များအား သေချာစွာ ရှင်းလင်းပြောကြားပေးခြင်း။ ဘဏ်စာရင်းရေးသွင်းခြင်း၊ စာရင်းပိတ်ခြင်း။ ဘဏ်ခွဲများတွင် ငွေလက်ခံခြင်း၊ ထုတ်ပေးခြင်း၊ စီစစ်ခြင်း။ Customer များ၏ အခက်အခဲများကို ကူညီဖြေရှင်းပေးခြင်း၊ သိရှိလိုသည်များ၊ မေးမြန်းမှုများကို ဖြေကြားပေးခြင်း။ ဘဏ်၏ဝန်ဆောင်မှုအဆင့်အတန်းများကို အမြဲတစေတိုးတက်အောင် ဆောင်ရွက်ပေးခြင်းဖြင့် Customer များ စိတ်ကျေနပ်မှုအပြည့်အဝရရှိစေရန် ကြိုးပမ်းဆောင်ရွက်ခြင်း