Manage the setup and master key pairing of new POS machines in secure room. Troubleshoot issues related to POS terminals and QR systems Prepare POS terminals and perform end-to-end transaction testing Oversee QR stand production and ensure successful transaction validation Package QR stands and POSM materials for logistics Provide in-person and virtual training sessions after getting the appointment Manage the outsourced POS installation vendors. Coordinate with telecom providers for SIM activation, billing, and related issues Collaborate with vendors for QR stand production and logistics. Support new merchant onboarding in the onboarding system as needed Working with internal and external cross-function teams
Position Purpose This role leads the KYC Tribe by owning the full customer verification lifecycle, from initial registration to the creation of a reusable Unique ID. The Product Manager is responsible for balancing a fast, high-converting onboarding experience with strict regulatory compliance and zero-tolerance fraud defense. Core Focus Areas: KYC Compliance & Strategy: Define and execute the roadmap for the KYC/AML funnel, ensuring absolute compliance and minimizing risk from falsified cases. Digital ID Productization: Transform verified KYC status into a single, secure Unique Digital ID for seamless integration and verification across all services. Key Responsibilities & Accountabilities Identity Product & Ecosystem Unique Digital ID Ownership: Strategically develop the verified KYC user identity into a Unique Digital ID product. Ecosystem Integration: Define requirements to enable the secure use of the Digital ID for verification on all services, driving utility and network growth. KYC Compliance & Integrity End-to-End Funnel Ownership: Own the entire User Registration and KYC Verification roadmap across all channels. Compliance Translation: Translate KYC/AML/CFT mandates into clear, auditable product features. Fraud Defense: Own systems (rules engines, data inputs) dedicated to detecting and preventing falsified cases and identity fraud during onboarding. Operational Efficiency: Optimize internal tools to reduce Cost-Per-Verified-User and improve verification latency. Performance Monitoring: Define and report on key metrics including Onboarding Conversion Rate. Delivery & Stakeholder Management Lead development sprints as the application owner, guiding implementation and ensuring quality through UAT/FUT. Lead initiatives to resolve stuck customer accounts and improve user retention in the verification pipeline.
Key Responsibilities and Accountabilities Bachelor’s or Master’s degree in Accounting, Finance, Business Administration, or a related field. Progress toward certifications like CPA , ACCA (Completed Part 2), or CIA is a plus. At least 2 years of experience in internal or external auditing. Experience with Big 4 is highly regarded. Basic knowledge of auditing principles, internal controls, and financial regulations. IT Audit knowledge is a plus. Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint). Strong analytical skills with attention to detail. Good written and verbal communication skills in English , including the ability to clearly communicate audit findings and draft workpapers. Ability to comprehend and interpret policies, procedures, laws, regulations, and guidelines. Experience with financial transaction reconciliations and internal control systems.
Quality Assurance & Monitoring Conduct regular quality checks and audits of KYC profiles as a checker. Monitor documentation accuracy, risk classification, and escalation handling. Conduct routine audits of KYC files across all customer types. Agent Quality Evaluation Evaluate individual KYC agent performance based on quality metrics and adherence to SOPs. Maintain agent scorecards and track error rates. Share performance feedback with line manager and suggest improvement actions. Identify training needs based on audit findings, agent performance, and process updates. Design and deliver targeted training sessions and refreshers for KYC agents. Collaborate with the KYC Operations Manager and Training team to improve onboarding and upskilling programs. Reporting & Insights Generate weekly/monthly QA reports highlighting trends, errors, and performance metrics.
Position Purpose We are looking for an iOS developer responsible for the development and design of iOS applications. Your primary focus will be development of iOS applications, SDK to support other applications, and integration with back-end services. You will be working alongside other engineers and developers working on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving, sophisticated design, and the creation of quality products is essential. Key Result Areas Support the mobile app development Fix app front-end related issues Delivery of products, features and configuration changes Support & participate in -app server outage/any other app incident/issue Positive engagement with technology team and non-technology stakeholders which drives outcomes. Key Responsibilities Design and build applications for the iOS platform Deliver MFS app platform requirements and associated eco-system to meet current and future business requirements Ensuring non-regression when developing new features Supporting deployment, product change and go-live activities success (this will involve regular participation in non-business hours operation) Participate as a member of the technology team in IT governance processes and solution delivery Ensure mobile app platform environment run smoothly with zero outage Ensure the performance, quality, and responsiveness of applications Collaborate with a team to define, design, and ship new features Identify and correct bottlenecks and fix bugs Help maintain code quality, organization, and automatization Key Stakeholders Wave: Product team, QA team, SRE team, Yoma partner: Yoma IT Key Performance and Success Indicators iOS developer plays a key member in developing and delivery new products & features:Meets the milestones with a project manager/product owner view With the expected quality of delivery She/is also expected to a source of proposition for the UI/UX and improvement of features and processes. Competencies Coordination Communication –written and verbal Self-improvement Teamwork Outstanding problem-solving skill Attention to detail Self-driven Interpersonal Skill Creative mindset Organization Skill
Maintain existing web applications written in PHP, JavaScript, design and develop new ones while working together with Product Owners, following requirement specification documents closely and working under agile principles. Key Result Areas Web Application Maintenance and Development Solution Architecture and Integration Feature Development and Deployment Technology Team Participation and IT Governance Application Performance and Reliability Problem Solving and Quality Assurance Continuous Improvement and Training Project Management and Communication Process Improvement and Efficiency Stakeholder Satisfaction and Quality Delivery Key Responsibilities and Accountabilities Collaborate with developers to design and develop elegant, proficient web applications: define, design, and ship new features. Work together with Solution Architects in API specifications, architecture, and integrations Perform successful deployment, product enhancement and go-live activities (this will involve regular participation in non-business hours operation) Participate as a member of the technology team in IT governance processes and solution delivery. Ensure web app platform runs smoothly with zero outage. Ensure the performance, quality, and responsiveness of applications. Identify and correct bottlenecks and fix bugs. Help maintain code quality, organization, and automatization. Code review to improve software quality. Facilitate communication between teams to ensure the success of your team. Foster learning on your team through continuous improvement trainings Suggest new processes and document reoccurring processes that will help streamline software development. Drive to keep projects on track. Keep Architects & team members well informed during the project life cycle. Collaborate candidates interviews to build ones Wed Development Team Key Performance and Success Indicators Meets the milestones with a project manager/product owner with the expected quality of delivery. Improves internal processes making them more productive (build time, automated deployment, and automated testing). Generate KPIs for development by generating reports from JIRA
Position Purpose Flutter developer is responsible for contributing mobile application development, product testing and Go-Live activities of new features and products of the Wave Money mobile financial services business. He/She ensure to collaborate with App development team leader with a strong focus on delivery, debugging, fixing, and supporting app related issues. She/he will work in close relationship with Product, Business and IT teams, and external partners. Key Result Areas Support the mobile app development Fix app front-end related issues Delivery of products, features and configuration changes Support & participate in app server outage/any other app incident/issue Positive engagement with technology team and non-technology stakeholders which drives outcomes. Key Responsibilities and Accountabilities Create cross platform apps for iOS and Android using Google's Flutter development framework. Deliver MFS app platform requirements and associated eco-system to meet current and future business requirements Ensuring non-regression when developing new features Code and ship complex new mobile features and apps at high velocity and high quality with well-structured code. Full stack hand-on mobile development for cross platform mobile app design and implementation, including system analysis, test driven application development, unit test, test automation, code review and application maintenance support. Supporting deployment, product change and go-live activities success (this will involve regular participation in non-business hours operation) Participate as a member of the technology team in IT governance processes and solution delivery Ensure mobile app platform environment run smoothly with zero outage Ensure the performance, quality, and responsiveness of applications Collaborate with a team to define, design, and ship new features Troubleshoot debug, and fix issues in production and non-production environments. Help maintain code quality, organization, and automatization Work with server engineers to design API specs. Perform duties and responsibilities specific to department functions and activities. Perform other duties and responsibilities as required or assigned by supervisor. Key Performance & Success Indicator Flutter developer plays a key member in developing and delivery new products & features also in helping other team mates to learn more about flutter: Meets the milestones with a project manager/product owner view) With the expected quality of delivery Share Flutter knowledge with teammates. He/she is also expected to a source of proposition for the UI/UX and improvement of features and processes. Key Stakeholders Wave: Product team Yoma partner: Yoma IT Vendors: App, middleware, core mobile financial services platform Competencies Coordination Communication – written and verbal Self-improvement Teamwork Outstanding problem-solving skill Attention to detail Self-driven Interpersonal Skill Creative mindset Organization Skill