Application Support - Digital Banking | Myanmar Citizens Bank (MCB)

Application Support - Digital Banking

Myanmar Citizens Bank (MCB)

Kyauktada | Yangon

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Application Support - Digital Banking

Myanmar Citizens Bank (MCB), Kyauktada | Yangon

APPLY HERE

Application Support - Digital Banking

Myanmar Citizens Bank (MCB)

APPLY HERE

Application Support - Digital Banking

Myanmar Citizens Bank (MCB)

Myanmar - Yangon

Kyauktada | Yangon

04 Jun 2024

APPLY HERE

Experience level

Experienced Non-Manager

Job Function

IT Hardware, Software

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

An Exciting Opportunity for ...

Responsible for ensuring the smooth operation and support of software applications used within the organization for office automation purposes
Collaborate with the relevant team, understand user requirements, and proactively identify opportunities for process improvement
Provide first-level support for office automation software applications, including but not limited to Microsoft Office Suite, email clients, document management systems, and workflow automation tools
Respond to user inquiries and issues promptly, troubleshoot technical problems, and resolve or escalate as necessary
Conduct training sessions and create user guides to ensure employees can utilize office automation tools effectively
Collaborate with the IT team to ensure that office automation software is up-to-date with the latest patches and updates
Create and maintain documentation for common support issues, troubleshooting procedures, and user guides
Develop and update knowledge base articles to assist end-users in finding solutions to common problems
Monitor system performance and proactively address any issues that may impact user productivity
Collaborate with cross-functional teams to identify opportunities for automation and process improvement using office automation tools
Implement efficiency-enhancing solutions and workflows in consultation with relevant stakeholders
Gather user feedback and enhancement requests related to office automation software
Document and prioritize these requests and work with IT teams to implement approved changes or improvements
Assist in maintaining the security and compliance of office automation systems, ensuring data integrity and confidentiality
Stay updated on best practices and security threats related to office automation software

Open To

Male/Female

Job Requirements

3+ Years of Hands on experience in supporting banking applications
Experience in process automation will be advantaged
Strong knowledge of Microsoft Office Suite and other relevant office automation tools
Good team player skills and also individual work done
Effective communication skills, with the ability to convey technical information to non-technical users

What We Can Offer

Benefits

- Ferry
- Other Benefit

Highlights

- Make a difference
- Join an experienced team

Career Opportunities

- Learn new skills on the job
- Promotion opportunities

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