Duties & Responsibilities;

 - Support the Department Head in overseeing the day-to-day operations, ensuring smooth service delivery, and maintaining high customer satisfaction.

- Developing and implementation of service plans, strategies, and processes to meet customer needs and business objectives.

- Collaborate with cross-functional teams to optimize resource allocation, enhance communication, and improve inter-departmental coordination.

- Monitor key performance indicators and service metrics to identify trends, areas for improvement, and opportunities to enhance operational efficiency.

- Analyze data and reports to provide insights and recommendations for optimizing service planning procedures.

- Handle customer inquiries and issues that require escalation, demonstrating effective problem- solving skills and a customer-centric approach.

- Participate in the development and implementation of departmental policies, procedures. and best practices.

- Assist in the selection. training, and development of team members, fostering a culture of continuous learning and growth.

- Contribute to the preparation of regular performance reports for senior management, highlighting achievements and challenges.

Job Requirements;

-Any bachelor’s degree holder. Age between 25 to 35 years old.

-Strong knowledge of MS Office (Excel, Word, PowerPoint)

-English (Advanced C1 or C2).

-At least 3-5 years’ experience

-Excellent in communication skill & teamwork.