Facility Management:

•    Oversee the day-to-day operations of the office space, ensuring a clean, safe, and conducive working environment.

•    Coordinate maintenance and repairs as needed, liaising with external vendors and service providers.

•    Plan, organize, and execute various training sessions, meetups, and events for agents and stakeholders.

•    Manage all logistical aspects including venue selection, catering, audiovisual setup, and attendee coordination.

•    Provide administrative assistance to ensure efficient office operations, including managing schedules, handling correspondence, and maintaining office supplies.

•    Prepare and distribute reports, presentations, and other documents as required.

Agents And Customer Engagement Assistance:

•    Act as a point of contact for agents and customers, addressing inquiries and helping as needed.

•    Support initiatives to enhance agent and customer engagement, including feedback collection and follow-up.

•    Foster collaboration and communication between various business units to ensure alignment of goals and objectives.

•    Assist in cross-functional projects and initiatives as required.

•    Maintain regular communication with internal and external stakeholders to ensure clarity and transparency in all interactions.

•    Serve as a liaison between management, agents, and other relevant parties to facilitate smooth operations.

•    Bachelor’s degree in business administration, Management, or a related field preferred.

•    Proven experience in office administration, event coordination, or similar roles.

•    Strong organizational and time-management skills, with the ability to multitask and prioritize effectively.

•    Excellent communication and interpersonal abilities, with a customer-centric approach.

•    Proficiency in MS Office Suite and other relevant software applications.

•    Ability to work independently as well as part of a team, with a proactive and solution-oriented mindset.