MMR
Myanmar
88 Customer Service, Support Jobs Found
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Customer support is a vital part of any business in Myanmar, regardless of the size and location of a company or organisation. The function of customer support is to be the first point of contact for a prospective or existing customer who has a query, problem or complaint. Whether it be through a call centre or in person, it is the role of customer support to meet the customers needs. Customer support, in essence is a part of sales and development as the attraction, and retention of the customer is vital to establishing and maintaining loyalty, and much of this is influenced by customer service support when they are contacted. One element contributing to the importance of customer service support is the increasing competition across all sectors for their market share: people now have the freedom to “shop around”, for both products and services, and this is on a large scale. Another element contributing is the increasing use of digital media and people’s utilisation of it to air grievances regarding products and services. Take for example a bank customer receives their new card with no pin, and calls the customer service line, they are on hold for 15 minutes before finally being attended to. They then express their concerns, but are not supplied with a satisfactory answer. If the customer service support lets the customer hang up (with out escalating the issue to a supervisor) then it is possible that firstly the customer will take their business to a competitor, and secondly tell people about it, meaning that others are deterred from the product and the sales of the company are affected. That is why customer service support workers need to be personable, well presented (especially when working in a face-to face capacity), patient (so they can understand the customers needs) and knowledgeable of their product in order to resolve issues. An excellent command of the English language is also incredibly useful (but there are many English teachers around).
Customer service support is another area in very high demand in Myanmar, considering all of the products and companies entering the market. It is also a role (like administration) that does not necessarily require formal education at an extra level, and can be seen as a stepping stone to other careers. An added bonus is that it can also be a very flexible role, meaning that study can be undertaken simultaneously. One career advancement option is to take up a position in the area relevant to your study. For example, if one is studying accounting and finance, working in customer service support can open doors and provide exposure to the business functions of that company, and the possibly of moving into a different department is possible. Another option for career advancement in customer service support is to move into a sales and development role as much product knowledge is acquired whilst working in the role. In either case, the exposure provided to other areas of the company and the products is invaluable.
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RnR - Rhythm & Rhymes
Yangon.
Benefits: * Overtime
Highlights:*Fun Working Environment
Career Opportunities: *Training Provided
• Customer Complaints များနှင့် အထွေထွေမေးမြန်းဆက်သွယ်မှုများအား Facebook Page ၏ Messenger မှတဆင့်သော်လည်းကောင်း၊ Viber မှသော်လည်းကောင်း, Phone C...
KBZ Bank
Yangon
Benefits: Quarterly Bonus Ferry (YGN area) Uniform Health Care Support
Highlights:International Standards Leading Bank in Myanmar
Career Opportunities: Possibility for job training
This position is responsible for ensuring proper check and balance approach for inward/outward processes and all documentary collections handling impo...
SCT COMPANY LIMITED
Benefits: Yearly Bonus
Highlights:Basic Accounting
Career Opportunities: Open to apply Vacant position in organisation
Answer, transfer, screen and point phone calls appropriately Document and record customer details, and complaints Receive and handle inbound customer ...
Responsible for planning and directing KBZ Trust business product and service offerings. Collaborate with the internal and External stakeholder to dev...
RG Express
Benefits: other allownces
Highlights:Sunday day public holidays
Career Opportunities: Those who have completed two years of work experience are allowed to scholarship
Responsibilities : Messenger, Viber Group နှင့် Call center Phone တို့မှလာသော Pick up, Complains, Inquiry များကို လက်ခံပြန်လည် ဖြေကြားခြင်း။ Pick up ...
Osotspa Myanmar Co.,Ltd
Benefits: Ferry Provided
Highlights:International Standards
Career Opportunities: Training Provided
Perform the daily "order processing process" : start from order capture until delivery to customers Co-ordinate with sales and AR for credit...
NayPyiTaw
Benefits: Quartely Bonus Uniform Ferry
Highlights:International Standard
A Team Leader, often known as a supervisor or a Team Manager, is responsible for managing a team of advisors. The Team Leader's responsibilities a...
Ooredoo Myanmar
Benefits: Meal allowance Ferry Arrangement Ooredoo Employee SIM with plan
Highlights:Joined an experience team
Career Opportunities: Training provided Learned new skill on job
ROLE ACCOUNTABILITIES Essential Job Functions Monitoring and tracking all aspects of collection and bad debt (Mobile, Fixed, FTTH and so on) Prepara...
GRAND GUARDIAN NIPPON LIFE INSURANCE
Benefits: Fixed Salary Staff Welfare
Highlights:• Sunrise Industry like Insurance in Myanmar • Opportunity to learn and grow in the Organization
Career Opportunities: • World Class Training and Handholding by Industry experts and best practices of Nippon life
Support for insurance procedures Support for after service for customer Various liaison operations between HQ and Sales Branch LPO salary calculation ...
New Sky Travel
Benefits: Incentive Target Yearly Bonus OT Allowance Transportation allowance
Highlights:Fun Working Place Opportunity to Travel
Career Opportunities: Learn new skills on the job
1.Handling domestic and international ticketing. 2.Daily ticket issue report, airline schedule and air fare updating. 3.Comply with all ariline bookin...
Dai-ichi Life Insurance Myanmar Ltd.
Benefits: Rewards for over performance
Highlights:Join an experienced team
This position will be responsible for the achievement of operational excellence customer service for all the processes in and associated with Operatio...
Tumil Holdings Limited
Benefits: Ferry Overtime Payments
Answering incoming calls and respond to customer emails, messages from social media • Manage and resolve customer complaint • Identify and ...
ATOM
Benefits: - Bonus Entitlement - Medical Insurance Coverage - Airtime Usage
Highlights:Join a winning team
Senior Manager, Head of Value Management Desk Job Purpose Senior Manager, Value Management Desk Operation Management is responsible for managing V...
Benefits: Airtime Usage Medical Insurance Coverage Bonus Entitlement
Highlights:International Standards Join an experienced team!
Career Opportunities: Training provided Learn new Skills on the job!
Job Scope This position is to coordinate with other functions to reach effective customer journey and continuously assess and report on the results o...
City Depot
Benefits: # အလုပ်ချိန် - မနက် 8:15 မှ ညနေ 5:15 ထိ (တနင်္လာနေ့ မှ စနေနေ့) # အလုပ်နေရာ - တောင်ဥက္ကလာပမြို့နယ် #ရုံးပိတ်ရက် - တနင်္ဂနွေ နှင့် အစိုးရရုံးပိတ်ရက်
Highlights:-ရုပ်ရည်ပြေပြစ်ရမည်။
Career Opportunities: Opportunities for promotion
Job Description -Interior Decorative လုပ်ငန်းသုံးပစ္စည်းများရောင်းချရမည်။ -Show Room Retail Sales ရောင်းချရမည်။ - Customer များအား စိတ်ရှည်ရှည်ဖြင့် ပ...
Mandalay
Benefits: Quarterly Bonus
Highlights:International Leading Bank in Myanmar
The role is responsible for overall KBZPay Related Query, Requests and including resolution and escalation of all related complaints within specific t...
Benefits: Quarterly bonus Uniform Ferry Provide
Career Opportunities: Management Potential
Social channel - Contact centre KPI such as Frist response SLA, Avg. first response, Avg resolution, Abundance, productivity and Repeat Calls etc. Res...
Benefits: Bonus Ferry
We are looking for a Product Support Manager to enable the delivery for overseeing and managing the support services provided to customers for a parti...
Ninja Van Myanmar
Benefits: * Annual performance bonus * Performance-based annual increment * Uniform provided * Phone SIM card and phone bill reimbursement
Highlights:* Fun & Dynamic Environment * Multinational Organization * Secure and Reliable Work environment
Career Opportunities: * Continuous Learning Opportunities * Opportunities for Career Development
Answering phone call and handling the customer complaints Receiving the customers’ orders and respond to customer's emails, calls, chats, vi...
MPT - Myanma Posts & Telecommunications
Benefits: *Ferry Transport *Health Insurance *Performance Bonus
Highlights:An awesome company - Join a winning team - You can make a difference
Career Opportunities: Opportunities for promotion - Possibility for job training - Learn new skills and techniques
> To manage the Call Center System Related Taks/Activities to finish within targeted timeline without any error or service impact > To collect t...
Benefits: Meal Allowance Overtime Payment Ooredoo Family member SIM card & package
Highlights:Fun Working environment Joined an experienced team
Career Opportunities: Training provided Promotion Opportunities Learned new skills on job
Purpose : To provide a positive interaction for our Customers through friendly and welcoming attitude and delivering 100% accuracy of information to r...
Capital Diamond Star Group (CDSG)
Benefits: Benefit will be provided according to company's policy.
Highlights:You can make a difference
Career Opportunities: Learn new skills and techniques
Called and Received of Order from dealers and sales team. Provide customer information for confirmed order and delivery status to dealers. Confirmati...
Industrial and Commercial Bank of China (ICBC)
Benefits: (1) Competitive salary package, bonus (2) Meal and travel allowance (3) Overtime payments (4) Rewards for over performance
Highlights:(1) International and fun working environment (2) Join an experienced team
Career Opportunities: (1) Comprehensive training provided (2) a promising career development
Job Description: - Evaluate new clients, structure credit facilities, perform credit assessment, cash flow projections and loan documentations - Buil...
The Verification Specialist is a member of the KYC department responsible for opening, amending, reviewing and approve/reject new/old customer digital...
Benefits: Bonus
This role holder is responsible for evaluating, authorizing, or recommend approval of unsecured credit loans. Advise borrowers/branches on financial s...
Benefits: Bonus Sat, Sun and public Holidays Off
Highlights:Make a difference
Career Opportunities: Learn new skills on job
Phee Group Of Companies
Benefits: * Bonus * Mobile phone allowance
Highlights:* International Standards * Make a difference * Join an experienced team
Career Opportunities: * Training provided * Learn new skills on the job * Promotion opportunity
Responsible as a center point for nominated overseas network agents to handle shipments To receive queries (RFQ) from customers and overseas agents T...
New Harmony Co., Ltd
Benefits: Attendance Bonus (30000Ks) Bus Allowance (or) Ferry Unifrom
Career Opportunities: Training Provid
- Maintenance Daily Report အား နေ့စဉ် Excel တွင်ထည့်သွင်းရမည်။ - Customer Contact List ဖြည့်ရမည်။ - After Sale Service Training File Data သွင်းရမည်။ ...