MMR
Myanmar
65 Customer Service, Support Jobs Found
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Customer support is a vital part of any business in Myanmar, regardless of the size and location of a company or organisation. The function of customer support is to be the first point of contact for a prospective or existing customer who has a query, problem or complaint. Whether it be through a call centre or in person, it is the role of customer support to meet the customers needs. Customer support, in essence is a part of sales and development as the attraction, and retention of the customer is vital to establishing and maintaining loyalty, and much of this is influenced by customer service support when they are contacted. One element contributing to the importance of customer service support is the increasing competition across all sectors for their market share: people now have the freedom to “shop around”, for both products and services, and this is on a large scale. Another element contributing is the increasing use of digital media and people’s utilisation of it to air grievances regarding products and services. Take for example a bank customer receives their new card with no pin, and calls the customer service line, they are on hold for 15 minutes before finally being attended to. They then express their concerns, but are not supplied with a satisfactory answer. If the customer service support lets the customer hang up (with out escalating the issue to a supervisor) then it is possible that firstly the customer will take their business to a competitor, and secondly tell people about it, meaning that others are deterred from the product and the sales of the company are affected. That is why customer service support workers need to be personable, well presented (especially when working in a face-to face capacity), patient (so they can understand the customers needs) and knowledgeable of their product in order to resolve issues. An excellent command of the English language is also incredibly useful (but there are many English teachers around).
Customer service support is another area in very high demand in Myanmar, considering all of the products and companies entering the market. It is also a role (like administration) that does not necessarily require formal education at an extra level, and can be seen as a stepping stone to other careers. An added bonus is that it can also be a very flexible role, meaning that study can be undertaken simultaneously. One career advancement option is to take up a position in the area relevant to your study. For example, if one is studying accounting and finance, working in customer service support can open doors and provide exposure to the business functions of that company, and the possibly of moving into a different department is possible. Another option for career advancement in customer service support is to move into a sales and development role as much product knowledge is acquired whilst working in the role. In either case, the exposure provided to other areas of the company and the products is invaluable.
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Myanmar Airways International
Yangon.
Benefits: Shift Allowance TCOLA Allowance Ferry Provide FOC Tickets Free Medical Consultation Service Long Service Award PA Insurance Coverage
Highlights:Join a winning team
Career Opportunities: Possibility for job training
Job Description for Ramp Officer, Ground Operations Department Oversee all ramp operations related to aircraft arrival and departure. Ensure timely ...
RnR - Rhythm & Rhymes
Yangon
Benefits: - Overtime - Incentive - Ferry Provided
Highlights:- Fun working environment - International Standards
Career Opportunities: - Training Provided - Promotion
Role Overview: We are looking for a Digital Care Agent to manage customer interactions through social media, messaging apps, and online platforms. Th...
Benefits: - Overtime - Incentives based on Performance - Ferry provided
Career Opportunities: - Training Provided - Learn new skills - Promotion
Answer incoming calls and respond to customer inquiries promptly. Provide accurate information about products, services, and processes. Log customer r...
Belga Myanmar Limited
Benefits: Bonus + communication allowance
Highlights:company trip
Career Opportunities: Learn new environment
To provide advice/ support /suggest and guides technically to Belga clients (broiler farmers) during the brooding period (first 7 days after delivery...
DocDocDash
Benefits: • Remote work flexibility and supportive virtual team • Exposure to international patients and world-class medical providers.
Highlights:• Supportive work culture • Global standards & exposure • Real impact on healthcare • Skilled, experienced team
About the Role: DocDocDash is seeking a Patient Coordinator (Remote) to serve as the vital link between patients and our partner hospitals or clinics...
KBZ Bank
Mandalay
Benefits: Quarterly Bonus
Highlights:International Leading Bank in Myanmar
Career Opportunities: Learn new skills on the job
The Verification Specialist is a member of the KYC department responsible for opening, amending, reviewing and approve/reject new/old customer digital...
Bravo Cargo & Logistics
Benefits: - Annual bonus/ - Seasonal bonus & - Phone Bill Allowance
Highlights:An awesome company
Englsih Version Must resolve Customer Complaint and Requests when Delivering goods Must be able to work with teamwork. Must be eloquent, patient, an...
Benefits: Quarterly Bonus Ferry (YGN area) Uniform Health Care Support
Highlights:International Standard Leading Bank in Myanmar
Career Opportunities: Possibility for job training Learn new skills and techniques
The VoC Officer is responsible for facilitating the 'closed-loop' process by working with internal stakeholders to action customer feedback. M...
MC-Jalux Airport Services Co.,Ltd (MJAS)
Benefits: - Bonus, - Health Allowance - Insurance - Uniform - Ferry(or)Transportation Allowance - Laundry Services - Shift Allowance
Highlights:-Japanese working culture - International aviation experiences - Positive workplace culture - Transparency & Fairness
Career Opportunities: - Comprehensive Training & Development - International Gateway Career - Supportive & Collaborative Environment - Promotion - Further opportunity
- Welcome and assist guests with warmth and professionalism, maintaining the company’s premium service standards. - Provide information on loung...
Benefits: Quarterly Bonus Uniform Provide Health Care Allowance
Highlights:An inclusive workplace that values diversity and teamwork Leading Bank in Myanmar Join an experienced team Fun working environment
Career Opportunities: Opportunities for promotion Possibility for job training Learn new skills and techniques
ဘဏ်၏ဝန်ဆောင်မှုများ၊ Product များကို ကောင်းစွာသိရှိပြီး Customer များအား သေချာစွာ ရှင်းလင်းပြောကြားပေးခြင်း။ ဘဏ်စာရင်းရေးသွင်းခြင်း၊ စာရင်းပိတ်ခြင်း။ ...
Exera Myanmar
Benefits: Commission + Bonus
Highlights:2 Working days → 2 days off Day 1 shift → Night 1 shift → 2 days off (repeat) Day - 6:30AM to 6PM Night - 6PM to 6:30AM Under the 2-work /
Career Opportunities: Training Provided
𝐊𝐞𝐲 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬: Record daily operations, incidents, and duty rosters. Monitor missions, patrols, and secure transport. Handle...
Benefits: Bonus Ferry Provided
Highlights:International Standards
Career Opportunities: Management Potential
The checker role is responsible to handle all tickets (Service Requests) as Level-2 support within defined SLA Solving all the Level-2 tickets escalat...
Benefits: Bonus Travel allowance
Highlights:Join an experience team
Career Opportunities: Learn new skill on the job
Job Purpose: The 2 nd Center-in-Charge, as well as the Center-in-Charge is responsible for the overall operations and management of the center effecti...
Mon State
Yoma Bank
Benefits: • Ferry Provided • Mobile Phone Allowance • Life Insurance • Limited Medical Cover
Highlights:• Empowered Working Environment • Diverse Team
Career Opportunities: • Learning and Development Platform • Opportunities to Explore Multiple Career Paths
ROLE PURPOSE ငွေကြေးပိုင်းဆိုင်ရာလုပ်ငန်း၊ Internal & External Customers အသုံးပြုလိုသည့် ဝန်ဆောင်မှု့များအား သက်ဆိုင်ရာဌာနအသီးသီးသို့ ချိတ်ဆက်ပ...
Highlights:International Standard
A product support specialist perform day to day Product support operations to help keep the business running smoothly. You may also build and maintain...
ROLE PURPOSE The Associate/ Senior Associate will primarily be responsible for verifying documentation before the disbursement of loans and making...
808 Beauty Center
Benefits: Provide the living room and daily have a meal allowance Rewards for over performance Leave have 4 days in one month and then have an annual le
Highlights: Fun Working environment International Standards Join a Success team
Career Opportunities: Training provided Learn new Skills on the job Promotion opportunities
Supervise daily customer service operations Handle escalated customer complaints and provide quick resolutions Monitor service quality and implement i...
Syn Pitarn
Benefits: Overtime Payments Cost Of living Allowances Medical Benefit Uniform Incentive
Highlights:•No Field Work and no client promotion required. •Help Myanmar migrants gain financial inclusion.
Career Opportunities: • Training provided • Learn new skills on the job
English Version Check client applications. Client Interviews must be conducted. Conduct evaluations for appropriate loan amount to the client. Conduc...
ROLE PURPOSE We are looking for an experienced Customer Care Champion to provide excellent inbound and outbound call customer service throughout Cus...
Dai-ichi Life Insurance Myanmar Ltd.
Benefits: - Rewards on performance
Highlights:- An awesome company - Join a winning team - You can make a difference
Career Opportunities: - Opportunities for promotion - Learn new skills and techniques
This position is responsible for enhancing customer engagement and strengthening brand loyalty through well-planned communication initiatives, custo...
Wave Money
Benefits: – Mobile Usage allowance
Highlights:– Myanmar’s First Mobile Financial Services Provider – International Working Environment
Career Opportunities: – Growing organization – Develop your career
Manage the setup and master key pairing of new POS machines in secure room. Troubleshoot issues related to POS terminals and QR systems Prepare POS te...
Uni-Link Logistics Co.,Ltd
Benefits: Rewards for performance Annual Bonus Overtime Payment
Highlights:Fun Working Environment Multinational Working Experience
Career Opportunities: Management Potential Training Provided
• Develop and implement air freight sales strategies to achieve business targets. • Identify and pursue new business...
Job Purpose: The Center-in-Charge is responsible for the overall operations and management of the center effectively and efficiently, ensuring smooth ...
Job Purpose: The Customer Care Officer (SA) is responsible for delivering exceptional customer service and support to clients by addressing inquiries,...
Highlights:International Standards Leading Bank in Myanmar
Project Planning & Execution Define project scope, objectives, and deliverables in collaboration with stakeholders. Develop detailed project pla...
Assist the Project Manager in defining project scope, developing, maintaining, and tracking project plans and timelines to ensure timely delivery. Coo...
First Greenhill Logistics
Benefits: Yearly Bonus
Communication with the shipper and overseas partner. Check the shipping lines' schedule, and upon receiving approval, please book and release the ...
Leading International Company
Benefits: Great salary and bonuses
Highlights:International working environment
Manage Customer Service Division operation performance to business objectives. Regularly communicate with executive team and B2B HR clients and contac...