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77 Customer Service, Support Jobs Found
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Customer support is a vital part of any business in Myanmar, regardless of the size and location of a company or organisation. The function of customer support is to be the first point of contact for a prospective or existing customer who has a query, problem or complaint. Whether it be through a call centre or in person, it is the role of customer support to meet the customers needs. Customer support, in essence is a part of sales and development as the attraction, and retention of the customer is vital to establishing and maintaining loyalty, and much of this is influenced by customer service support when they are contacted. One element contributing to the importance of customer service support is the increasing competition across all sectors for their market share: people now have the freedom to “shop around”, for both products and services, and this is on a large scale. Another element contributing is the increasing use of digital media and people’s utilisation of it to air grievances regarding products and services. Take for example a bank customer receives their new card with no pin, and calls the customer service line, they are on hold for 15 minutes before finally being attended to. They then express their concerns, but are not supplied with a satisfactory answer. If the customer service support lets the customer hang up (with out escalating the issue to a supervisor) then it is possible that firstly the customer will take their business to a competitor, and secondly tell people about it, meaning that others are deterred from the product and the sales of the company are affected. That is why customer service support workers need to be personable, well presented (especially when working in a face-to face capacity), patient (so they can understand the customers needs) and knowledgeable of their product in order to resolve issues. An excellent command of the English language is also incredibly useful (but there are many English teachers around).
Customer service support is another area in very high demand in Myanmar, considering all of the products and companies entering the market. It is also a role (like administration) that does not necessarily require formal education at an extra level, and can be seen as a stepping stone to other careers. An added bonus is that it can also be a very flexible role, meaning that study can be undertaken simultaneously. One career advancement option is to take up a position in the area relevant to your study. For example, if one is studying accounting and finance, working in customer service support can open doors and provide exposure to the business functions of that company, and the possibly of moving into a different department is possible. Another option for career advancement in customer service support is to move into a sales and development role as much product knowledge is acquired whilst working in the role. In either case, the exposure provided to other areas of the company and the products is invaluable.
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VFS Global
1 Post
Yangon
Yangon 1 Post
Benefits: Travel allowance Variable - 13th Month Bonus as per Company Policy Sales Incentives as per target
Highlights:An awesome company
Career Opportunities: Opportunities for promotion
Visa Application Processing and Customer Interaction Scrutinize and collect visa application documents for processing. Attend to customer/applicant q...
Yangon Academy International School
Benefits: Transportation
Highlights:Positive and supportive working environment
Career Opportunities: Learn new skills on job
Serve as the first point of contact for parents, students, and visitors Handle inquiries via phone, email, and in person in a professional manner Prov...
KBZ Bank
11 Posts
Yangon 11 Posts
Benefits: - Competitive salary package - Practical experience in e-Wallet operations
Highlights:- Employment type(One year Contract) - International Standards
Career Opportunities: - Comprehensive on-the-job training provided
Job Purpose: The Customer Care Officer (JA) is responsible for delivering exceptional customer service and support to clients by addressing inquiries,...
Benefits: Bonus Ferry Provided
Highlights:International Standards
Career Opportunities: Management Potential
The Regional In-Charge (RI) is the principal authority and strategic owner of all KBZ Pay Centers within the assigned region. The role is accountabl...
5 Posts
Yangon 5 Posts
Benefits: Bonus Travel allowance
Highlights:Join an experience team
Career Opportunities: Learn new skill on the job
Job Purpose: The Center-in-Charge is responsible for the overall operations and management of the center effectively and efficiently, ensuring smooth ...
Mon State
Mon State 1 Post
Job Purpose: The 2 nd Center-in-Charge, as well as the Center-in-Charge is responsible for the overall operations and management of the center effecti...
Shan State
Shan State 1 Post
The Center Incharge is responsible for the overall operations and management of the center effectively and efficiently, ensuring smooth functioning an...
CANAL PLUS MYANMAR LIMITED
Benefits: o Bonus o Phone & Travel allowance o Health insurance for employee and family.
Highlights:CANAL+ is an equal opportunity employer. We welcome applications from all individuals regardless of race,gender,disability or any other characteristic
Career Opportunities: o Training & coaching provided
JOB DESCRIPTION: Provides product/service information by answering questions; offering assistance. Operation floor checking for support to agents cal...
40 Posts
Yangon 40 Posts
Benefits: Quarterly Bonus Ferry (YGN area) Uniform Health Care Support
Highlights:International Standards Leading Bank in Myanmar
Career Opportunities: Opportunities for promotion Possibility for job training Learn new skills and techniques
Supports the Branch Incharge and second branch in charge in the effective execution of the branch’s business plans to deepen account adoption an...
Career-Tech Japan Company Limited
Benefits: ▪️ အလုပ်ချိန်: Mon to Fri (8:30 – 5:00) Sat (8:30 - 12:00) ▪️ ရုံးပိတ်ရက် (စနေတစ်ဝက်၊ တနင်္ဂနွေ၊ အစိုးရရုံးပိတ်ရက်)
Highlights:International Standards Join an Experienced Team
Career Opportunities: Learn New Skill On The Job
▪️ကျောင်းသားစုဆောင်းရန်, Webinar, Seminar , Education Fair များအား ဦးစီးကျင်းပခြင်း။ ▪️Team Member များအား စီမံခန့်ခွဲပေးခြင်း။ ▪️ Education Departmen...
Highlights:International Standard Leading Bank in Myanmar
Career Opportunities: Possibility for job training Learn new skills and techniques
Responsible for monitoring and improving the quality of service, and; translating customer experience management strategy into an effective program or...
Scholars International School
2 Posts
Yangon 2 Posts
Benefits: .
Highlights:Skills Strong communication skills(English proficiency preferred) Computer literacy (MS Office, Google Workspace, CRM systems) Good organization
Career Opportunities: Possibility for job training
Department: Administration Reports To: School Principal / Admin Manager Job Summary The Office Staff is responsible for providing administrative an...
KBZMS
Benefits: - Quarterly Bonus - Ferry Provided
Highlights:- Join an experience team - Flexible environment
Career Opportunities: - Training Provided - learning opportunities
Customer Support & Issue Resolution: Respond to customer inquiries and resolve issues efficiently on first contact (First Call Resolution). ...
ATOM
Benefits: Airtime Usage Medical Insurance Coverage Bonus Entitlement
Highlights:You can make a difference
The AM / Manager Call Center In-Charge Operation is responsible for managing Call Center operation to achieve core KPIs of Call Center, focusing on im...
MGL Express by Magnate Group Logistics
Benefits: Yearly Bonus Yearly Increment
Highlights:-
Career Opportunities: -
Identifies, evaluates, and pursues business opportunities with partners or potential customers. Coordinates and negotiates with other departments to i...
Myanmar Citizens Bank (MCB)
Benefits: -
Highlights:Join a winning team
Career Opportunities: Learn new skills and techniques
By addressing to questions, resolving problems, and assuring prompt and correct responses, provide excellent customer service. Monitoring the standard...
Benefits: Travel allowance & Language Allowance Variable - 13th Month Bonus as per Company Policy Sales Incentives as per target
CB Bank
Benefits: Rewards for over performance.
Career Opportunities: Learn new skills on the job.
Assist in day-to-day office tasks such as filing, photocopying, scanning, and data entry. Maintain accurate records and documents. Support internal an...
Asia Strategic Education
Mandalay
Mandalay 1 Post
Benefits: *Yearly bonus
Highlights:* International Standard * Join an experienced team
Career Opportunities: * Training Provided * Learn new skills
1. Network Building & Partnerships Maintain strong relationships with existing partner companies and continuously expand the professional network...
AYA Bank
Benefits: - Overtime - Staff Credit Card, Loan & HP - Staff Welfare Support - Provident Fund Saving Scheme
Highlights:- Young and Dynamic Team - Learning Opportunities & Career Development
Career Opportunities: - Certified Basic Banking Training - Refresher Training will be conducted as and when required. - Required Competency Skill Training
To deliver good customer service to customers. To ensure customers understand AYA Bank's product and services in details. To complete KYC's ...
Shan State 5 Posts
Job Purpose: The Customer Care Officer (SA) is responsible for delivering exceptional customer service and support to clients by addressing inquiries,...
Ayeyawady Division
Ayeyawady Division 2 Posts
Ayeyawady Division 1 Post
Benefits: Bonus
Myanmar Metro Bank
10 Posts
Yangon 10 Posts
Benefits: - Rewards over performance
Highlights:- Team-based, collaborative work culture - Offer dynamic working environment
Career Opportunities: - Training provided - Learn new skills on the job - Professional growth
Assist in daily banking operations such as deposits, withdrawals, and account openings Handle basic customer inquiries and provide service support at...
MARGA GROUP
Benefits: - Health and Life Insurance - Other Staff Benefits
Job Description Vesta Property Management Co., Ltd is a Myanmar based company that managing mixed portfolio of prestigious residential, shops and com...
NICE PARTNER COMPANY LIMITED
Benefits: Performance Bonus Enjoy extra rewards based on your achievements and dedication to sales targets
Highlights:Work with a leading Construction Material Company, manage inventory accurately, and build strong customer relationships in a dynamic environment.
Career Opportunities: Develop expertise in the construction supply chain and sales. Advance to senior management or specialized sales roles based on your performance.
နေ့စဉ်ရရှိလာသော Sales Orders များနှင့် Voucher (ဘောက်ချာ) များကို Customer အမည်၊ ပစ္စည်းအမျိုးအစား၊ အရေအတွက်နှင့် ဈေးနှုန်းများ တိကျမှန်ကန်မှု ရှိ/မရှ...
DKSH ( Myanmar ) Ltd
Highlights:International Standard
• Make outbound call as call plan • Maintain customer relationships and understanding customer demand & market insight • Complete o...