Design and develop a scalable IT infrastructure that benefits the organization. Provide support and guidance for the Enterprise Infrastructure environment. DC-DR solution from Infrastructure Point of View. Bring in the best practices for – cloud, virtualization, WAN optimization. Ensure the implementation of security policies at infrastructure level. Collaborate with the network engineer to design infrastructure improvements and changes and to troubleshoot any issues that arise. Conduct timely meetings with assigned vendors.
Manage and monitor all installed systems. System maintenance and implementation the applications (Both Window platform and Linux). Maintain and support windows server environment along with hardware and software configuration. Work closely with IT Operations Team to support all systems-related aspects of the business-as-usual activities. Understanding of LAN/WAN/VLAN, TCP/IP, UDP. Communicate with vendors for problem resolution. Daily and weekly report to Team Lead or Manager.
Develop, implement, and manage the organization's information security policies and procedures. Conduct regular security risk assessments and audits to identify vulnerabilities and recommend mitigation strategies. Monitor and analyze security alerts, incidents, and reports; respond promptly to security breaches and provide thorough post-event analyses. Collaborate with IT and business units to implement security measures and solutions. Manage and administer security tools and technologies to ensure effective protection against cyber threats. Stay current on industry trends, emerging threats, and security technologies to proactively address potential risks. Lead security awareness training programs for staff to enhance overall security posture. Conduct investigations into security incidents and provide detailed reports. Stay abreast of regulatory requirements and ensure compliance with relevant standards. Collaborate with third-party vendors to assess and enhance the security of external systems and services.
Conduct regular sales calls to acquire both deposit and consumer loan clients. Cross-sell and up-sell all banking products by cultivating strong, enduring client relationships. Serve as the primary point of contact for client inquiries and issue resolution. Monitor client accounts, proactively addressing any issues or concerns. Collaborate with internal teams (Credit, Operations) to ensure seamless banking service delivery. Lead and motivate the sales team to achieve sales targets and organizational goals. Provide guidance and support sales team members in acquiring deposits and consumer loans. Regularly monitor team performance, providing coaching to maximize productivity. Stay updated on industry trends and market conditions to provide strategic advice. Foster strong communication and alignment with management to optimize team performance.
Conduct feasibility studies and site investigations to assess project viability and requirements. Prepare engineering calculations, specifications, and cost estimates for construction projects. Develop detailed designs and plans using computer-aided design (CAD) software. Coordinate with architects, contractors, and other stakeholders to ensure project requirements are met. Supervise construction activities to ensure compliance with design specifications and quality standards. Perform regular site visits to monitor progress, resolve issues, and provide technical guidance. Conduct risk assessments and implement appropriate mitigation measures. Review and approve project designs, drawings, and documents. Mentor and provide guidance to junior engineers and staff.
Contact center reporting Receive key updates from process owners Monitoring and providing key updates and complaints from public to concerned process owners Establish and manage contact center, call systems, i.e., telephony system, chatbots, email, SMS etc., Customer Research Storing customer information log Logistics and security arrangements Scripting establishing and review KPI establishing and review Training arrangement with process owners Inbound call center responsibilities are all about communication skills, rules, potential to deal with various customers of various attitudes and satisfying the customers through communication by resolving queries efficiently Manage large amounts of incoming calls Handle customer complaints, provide appropriate solutions and alternatives within the time limits Basic duty is to answer all the incoming calls, but answering in a polite manner The main responsibility of a Call Center is to give professional customer care service Sorting out the complaints is an important duty of a Call center, some issues may need urgent attention and some may take more time, a Call center staff has to organize everything according to the priority Understanding standard bank transactions, as well as common product and services Scheduling the Follow-up calls to handle customer complaints regarding bank issues/process Keep records of all conversations in our call center database in a clear way
Section Head of Front Office Report to - Head of Treasury Responsible for - Treasury Front Office Activities Deals in interbank transactions, currency trading, placement decision and funds management Determination of exchange rate and interest rate for money market and securities market. Determination of the daily foreign exchange rate for cash, spot and forward transactions. Execute daily domestic and international funds transfer. Manage foreign exchange settlements for international entities Ensure treasury procedures are up-to-date and reflective of treasury key controls and separation of duties. Support all inquires and testing necessary for treasury compliance and internal and external audit requirements To foster good relationship and develop rapport with Correspondent Banks and CBM - To understand Market Risk, Currency Risk, Liquidity Risk and Interest Rate Risk as well as to prevent risk Ability to work with all organizations within the bank to solve problems that may arise and determine a better solution forward To draft, review and develop the SOP of Treasury Dept; Develop, implement, maintain or strengthen effective internal controls in the processing and administration of treasury transactions as well as ensure compliance with pertinent and regulatory requirements and local and institutional policies and standards Manage all aspects of our Foreign Exchange program, including policies and procedures, operations, and the reduction of risk Effectively manage all down staff to ensure continuity, staff development, and build strong bench strength in department management and processing To formulate Business Plan and propose to HOD Any other duties that may be assigned to the role holder by Senior Management from time to time
Collaborate with stakeholders to gather and understand business requirements. Extract, transform, and load (ETL) data from various sources into the BI platform. Design and develop interactive dashboards, reports and visualizations using BI tools (e.g., Tableau, Power BI and others) Perform statistical analysis to identify trends, correlations, and patterns in the data. Ensure data accuracy, completeness, and reliability through regular validation and quality checks. Conduct ad-hoc analysis to address specific business questions or challenges. Participate in the design and implementation of data collection systems and processes. Create visualizations and reports to communicate data-driven insights. Develop and support internal functions to smooth operations process.