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Senior Customer Retention Specialtist

MPT - Myanma Posts & Telecommunications
ကျောက်တံတား | ရန်ကုန်တိုင်း
Verified This job has been verified by the company as a real job vacancy.
13 May 2024
Recruiter active 1 day ago The recruiter at this company was last active reviewing applications.
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Senior Customer Retention Specialtist

MPT - Myanma Posts & Telecommunications
Recruiter active 1 day ago The recruiter at this company was last active reviewing applications.
Myanmar - ရန်ကုန်တိုင်း
Verified This job has been verified by the company as a real job vacancy.

လုပ္သက္အဆင့္

Experienced Non-Manager

အလုပ္အမ်ိဳးအစား

Marketing, Media, Creative

Job Industry

တယ်လီဖုန်းဆက်သွယ်ရေး

အနိမ့္ဆံုး ပညာအရည္အခ်င္း

Bachelor Degree

Job Type

Full Time

လုပ္ေဆာင္ရမည့္တာ၀န္မ်ား

A Good Opportunity for ..

  • Create English and Myanmar SMS content for Customer Retention team's pilot campaign and other requested team's campaign. Create short URL link shared by other teams
  • To create Message template, English and Myanmar in MCCM system based on offer and check Sender ID with Reply Code.
  • To support team leader to excute CVM and BTL campaign by using MCCM system to generate revenue, create Offers and Campaigns
  • To analyze Campaign, retain the customer and prevent the churn. Daily Monitoring and tracking the performance each channel (SMS, USSD, MPT4U,UCC) of CVM, BTL campaign.
  • To monitor SMS delivered rate and given point bonus count. Reporting MPT Club/VAS Campaign SMS delivered rate and analysis
  • To resolve customer complaint promptly. To monitor the competitor offer. Tracking and reporting competitor offer tracker
  • To monitor the schedule of each campaign. Record the Campaign name and period to analayse Revenue Trend

Open To

Male/Female

လိုအပ္ေသာအရည္အခ်င္း

 

  • At least 4 year experience in related field
  • Understanding Campaign operation, Configuring and checking campaign
  • Telecommunication skill (Core Network, Radio Access Network)
  • Monitoring , Analyzing Campaign and Reporting
  • MCCM Campaign Configuration
  • Micorsoft office (word, excel, powepoint)

What We Can Offer

အက်ိဳးအျမတ္

*Ferry Transport
*Health Insurance
*Performance Bonus

ထူးျခားခ်က္မ်ား

An awesome company
- Join a winning team
- You can make a difference

အခြင့္အလမ္းမ်ား

Opportunities for promotion
- Possibility for job training
- Learn new skills and techniques

Apply for this job

OR

လုပ္သက္အဆင့္

Experienced Non-Manager

အလုပ္အမ်ိဳးအစား

Marketing, Media, Creative

Job Industry

တယ်လီဖုန်းဆက်သွယ်ရေး

အနိမ့္ဆံုး ပညာအရည္အခ်င္း

Bachelor Degree

Job Type

Full Time

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