Job Purpose: To support senior members in team for executing, monitoring of service quality to ensure smooth flow of roaming and international services operations and to maximize revenue/benefits generated by this channel . Principal Accountabilities: Assist senior members in performing administrative tasks in recording relevant transaction, filing of contracts and managing documentation, in order to support smooth international services operations Assist senior members in performing in filing and managing stock of SIM cards as well as to coordinate and arrange shipment with couriers of SIM cards, to ensure availability and efficient logistics of SIM cards . Support senior members to coordinate, communicate and correspond with vendors and roaming partners on any issues regarding contracts/agreements, in order to ensure that all issues are acknowledged and solved appropriately and in a timely manner Monitoring and evaluation of servie KPI and inform to senior memebers if there any unusual traffic trend . Cooperate with interanl and external ( vendors , parters and operators)teams to ensure addressing of current issues and to ensure smooth flow of international business operations. Perform daily testing and monitoring of service quality for both Int’l interconnect and roaming , summerized the test results to senior members and line manager. Collect feedbacks from relevant parties including both external and internal customers and perform basic analysis to ensure business and other requirements are met Respond to instructions to undertake specific tasks to assist senior members in the completion of projects or assignments Be accountable for other certain works as assigned from immediate superior level
Lead the end-to-end product development lifecycle, from ideation to launch, collaborating with cross-functional teams to deliver high-quality and customer-centric solutions Responsible for End-End ownership of Data pack and Value Added Services for the Entertainment Vertical. Lend the hand to support the lifestyle application of ATOM. Identify and manage strategic partnerships to expand service offerings and drive growth. Make sure to achieve set and agreed product revenue targets and customer targets to meet specified financial goals. Work closely with cross-functional teams and external partners to ensure successful product launches and partnership implementations. Analyze the market trends/insight and fulfill customer needs to inform product development and partnership strategies. Measuring the products’ performance with a deep dive on the customer behavioral changes Monitoring the competition intervention of Entertainment product Designing and executing the regulatory compliance offers in price-sensitive and competitive markets.
Developing, implementing and executing 360 integrated campaign (TV, radio, print, web, social media, OOH, etc.), events, corporate responsibility programs and sponsorships. Collaborating with cross-functional teams – from product manager, sale and distribution, internal communication and PR – to produce effective communication materials. Lead creative development to motivate the target audience, ensuring that all marketing material is in line with our brand identity. Coordinating with and managing Agency in the planning and execution marketing initiatives. Working closely with digital, traditional media teams to ensure delivery of go-to-market assets. Developing schedules and maintaining deadlines Developing innovative ideas and explore relevant vendors for execution Analyze brand positioning and consumer insights Monitor market trends, research consumer markets and competitors’ activities
Collect, sort, distribute and prepare mail, messages, and courier deliveries in the front desk. File and maintain records. Understanding proper documentation filling in organized way. Greet and welcome entering the office, determine nature and purpose of visit, direct or escort them to specific destinations. Provide information about the office such as the location of department or offices employees within the organization, or service provided. Provide logistic support sending documents and packages for HQ office and regional offices through courier services such as DHL, MGL & SBS. Assist inventory of office suppliers and purchasing of new material with intention to the budget.
Senior Manager, Head of Value Management Desk Job Purpose Senior Manager, Value Management Desk Operation Management is responsible for managing Value Management Desk (VMD) operations to achieve its core KPIs, with a focus on improving upselling by engaging with the customer. Responsibilities also include monitoring and analyzing results, managing, and scheduling the agents, and incorporating relevant internal stakeholders. Moreover, he or she has to engage as a forceful advocate for quality improvement and dynamically manage operations teams to create and deliver solutions. Principal Accountabilities Work with the Value Management Desk operation team and relevant stakeholders to deliver the best pack sales and customer engagement. Drive operations to achieve VMD KPIs: pack sales, customer engagement, customer VOC and service quality. Monitor daily manpower and scheduling based on operation requirements to achieve the daily target. Manage overall service quality assurance and oversee and promote upselling of the Value Management Desk. Collaborate with the performance/relevant team on VMD agents' report findings (or) data mismatch. Preparing VMD agents' incentive calculations by month and sharing with the performance management team. Preparing a monthly forecast for the following month and submitting it to the performance team. Manage agents for required resource readiness (recruiting, screening, selecting, orienting, coaching, counseling, disciplining employees, monitoring, and reviewing their job contributions). Manage to review quality data according to existing documents, processes, principles, procedures, and COPC parameters/weightage. Collaborate with other stakeholders to identify and improve the processes and products of VMD operations. Collect VOCs and highlights and share it with the relevant stakeholders. Identify area for improvement and highlight to the line manager. Actively participate in knowledge sharing and training for VMD service quality improvement and agents to engage customers with customer-oriented and sustained communication that drives great brand value as well as sales. Must be comfortable with changing and competing priorities and be able to deliver across multiple projects and demands. Perform special assignments or projects/campaigns as directed and serve on committees and task forces as assigned. Open to new challenges and proactive in executing ad-hoc activities. Be responsible for any additional tasks assigned by your immediate superior.
Job Scope This position is to coordinate with other functions to reach effective customer journey and continuously assess and report on the results of campaigns and implement improvements where necessary. Principle Accountabilities: Manage upselling & cross selling of products. Reduce customer churn and increase customer usage by implementing win-back programs. Pack penetration & Pack Renewal program Analysis of usage, User, Revenue & campaigns Design Customer communication for different channels Coordination with various functions for purchase & customer journey effectiveness UAT (User Acceptance Test, Validation)
Collect and analyze customer and market insights and competition strategies to make recommendations to management. Analyze the customer needs and market trend to identify the product plan. Survey the market to understand the market situation and customer behavior. Develop the strategic product maps. Define product features, customer journeys and requirements. Prepare comprehensive business cases and sales forecasts. Implement the product by partnering with implementation teams and/or suppliers. Deliver the product training to sales, customer service team, and related people with sufficient and up to date information. Regularly catch up with sales for customer feedback, change requests, and suggestions for improvements. Participate in pre-sales upon requests by the direct sales. Prepare and present monthly GTM to management. Prepare and align with finance for product revenue and cost. Coordinate with partners and suppliers for price negotiations, reconciliation for various data, and resolutions for various issues. Meet and evaluate new/existing partners/suppliers for new product creation/product improvement according to the strategic roadmap of the organization.
Directly manage a number of executive calendars, ensure alignment with priorities, and take a proactive approach toward managing time and efficiency for those executives. Thoughtfully organize key, onsite meetings across the executive team, including support with travel and all meeting logistics as needed. Mindful calendaring: act as a point of contact for external partners, candidates, and vendors to strategically manage and protect the executive’s time and energy. Support preparation of key virtual meetings: including agendas, documents, and presentations, gathering and organizing content from relevant stakeholders. Contribute to team and office culture through periodic support with event coordination, celebrations, and other projects as assigned. Work closely with the Office Manager to ensure that all details for onsite events are successfully executed. Monitor expenses and prepare required expense reports Manage confidential information and sensitive matters with the utmost discretion and professionalism. Occasionally may travel on company business. Provide back-up for other Executive Assistants, as needed Looking for someone with a can-do attitude and ability to be fluid to the needs of their stakeholders
Position Overview: We are seeking a motivated and detail-oriented junior IT professional to join our Digital Operations team. This role involves supporting and maintaining critical applications used in the telecommunications industry. The ideal candidate will have a passion for technology, strong problem-solving skills, and a willingness to learn and grow within our dynamic organization. Key Responsibilities: System Development and Project Management: Opportunity to learn and participate in the defining, designing, testing, and implementing a new feature or functionality or bug fixes. Engaged with multiple stakeholders and able to understand the entire end-to-end delivery. System Monitoring and Incident Management : Assist to monitor a few telecommunications domains under Customer Relationship Management Systems (CRM), Sales and Distribution Management Systems (S&D), etc. using monitoring tools and platforms. Assist in identifying and diagnosing issues, responding to alerts, and implementing resolution procedures to minimize downtime and service disruptions. Service Provisioning and Change Management : Participate in the provisioning of telecommunications services for internal and external customers, including voice, data, and connectivity services. Assist in implementing changes to telecommunications configurations, following change management processes, and ensuring compliance with service level agreements (SLAs). Troubleshooting and Technical Support : Provide first-line technical support for telecommunications-related inquiries and incidents, including connectivity issues, service outages, and performance degradation. Work collaboratively with cross-functional teams to troubleshoot and resolve problems in a timely manner. Documentation and Knowledge Management : Create and maintain documentation related to telecommunications operations, including sequence diagrams, configuration files, and operational procedures. Contribute to the development of knowledge base articles and skill development within the team. Capacity Planning and Performance Optimization : Assist in monitoring and analyzing telecommunications system performance metrics, identifying trends and patterns to support capacity planning and optimization efforts. Learn to implement performance tuning strategies to enhance the system performance and efficiency. Security and Compliance : Gain an understanding of security best practices and compliance requirements relevant to telecommunications operations. Assist in implementing security controls and measures to protect telecommunications assets and data from unauthorized access and cyber threats. Vendor Management : Collaborate with telecom vendors and service providers to coordinate service activations, troubleshoot service issues, and escalate technical problems as needed. Learn to manage vendor relationships and contracts to ensure the delivery of high-quality telecommunications services. Continuous Improvement : Actively seek opportunities to enhance operational processes, tools, and procedures to improve efficiency, reliability, and customer satisfaction.