A bank's subsidiary business is looking for Agent Banking roles to join the team. These roles have been hiring by A bank subsidiary business unit. Kindly see the following information for your reference.

Supervisor (3 Posts) of Agent Banking (Monitoring & Control) Job Description:

• Develop and implement monitoring and control procedures for agent banking activities to ensure compliance with regulatory requirements and bank policies
• Design and execute quality assurance processes to evaluate the accuracy and effectiveness of agent transactions and operations
• Conduct regular visit to different branches to do audits of agent activities, including cash handling, transaction records, and customer interactions
• Analyze data to identify trends, and areas for improvement in agent performance and operational efficiency
• Collaborate with internal teams to address issues identified during monitoring and control activities and implement corrective actions
• Maintain documentation of monitoring and control activities, audit findings, and corrective actions taken
• Monitor and evaluate the effectiveness of internal controls and recommend enhancements as needed
• Communicate with branches about changes in regulations, industry standards, and best practices related to agent banking monitoring and control

Supervisor (3 Posts) of Agent Banking (Reporting) Job Description:

• Prepare management and regulatory daily, weekly, and monthly reports which guides on remedial action to be taken on each agent
• Develop and maintain reporting processes to track and analyze agent banking performance, including transaction volumes, revenue and customer satisfaction
• Generate regular reports for management, stakeholders, and regulatory authorities to provide insights into agent banking operations and performance
• Design and implement dashboards and data visualization tools to present key performance indicators in a clear and actionable format
• Collaborate with internal teams to gather data from various sources, ensure data accuracy, and streamline reporting processes
• Analyze trends and patterns in agent banking data to identify opportunities for business growth, process improvement, and risk mitigation
• Monitor compliance with reporting requirements set by regulatory authorities and ensure timely submission of reports
• Develop ad-hoc reports and analysis as requested by management to support decision - making
• Stay updated on industry trends, reporting standards, and best practices in data analysis and reporting for agent banking

Supervisor (3 Posts) of Agent Banking Operation Job Description:

• Oversee the day to day operational support services, transactional, fraud management, compliant
• Oversee the operations of Agent Banking activities, ensuring compliance with Bank policies and regulatory requirements.
• Supervise agent banking staff to ensure efficient and effective service delivery
• Support to different branches to solve the complaints in line with the customer service standards of the Bank
• Monitor agent performance and provide feedback to improve productivity and customer satisfaction
• Analyze data and generate reports on agent performance, transaction trends, and customer feedback
• Communicate with branches on new product offerings and changes in business conditions
• Review branch's performance and improve profitability per each branch portfolio
• Review Agent Banking products offered by agents and propose new products which are in line with customer needs
• Implementation of the Agent Banking strategy line with Bank's overall strategy
• Prepare performance reports
• Work closely with the IT Department to make ensure agent transaction and reporting

Requirement for Supervisor of Agent Banking (Monitoring & Control)

• Any Bachelor Degree
• At least 5 years in a banking operational environment, with knowledge in banking systems.
• Experience in monitoring and controlling including evaluate internal controls, and implementing corrective actions
• Familiarity with regulatory requirements and industry standards related agent banking, financial service and anti-money laundering (AML)regulations
• Strong analytical skills
• Proficiency in using data analysis tools (eg, Microsoft Excel, SQL, data visualization tools)
• Knowledge of risk management principles, internal control frameworks
• Excellent interpersonal skills.
• Ability to use own initiative.

Requirement for Supervisor of Agent Banking (Reporting)

• Any Bachelor Degree
• At least 5 years in a banking operational environment, with knowledge in banking systems.
• Good problem-solving skills, expressing the ability to question, listen and understand and respond to customer queries timely.
• Excellent interpersonal skills.
• Ability to use own initiative.

   

Requirement for Supervisor of Agent Banking Operation

• Any Bachelor Degree
• At least 5 years in a banking operational environment, with knowledge in banking systems.
• Good problem-solving skills, expressing the ability to question, listen and understand and respond to customer queries timely.
• Excellent interpersonal skills.
• Ability to use own initiative.