Key Areas of Responsibility:

Sales Training program design and implementation

• Identify training requirements in line with the different roles' expectation across the sales function
• In collaboration with the Learning & Development Specialist, design and develop training material meeting the needs of the training requirements
• Ensure that the school policies and procedures are integrated into the training material and timely updated
• In collaboration with the Learning & Development Specialist, design and implement training programs for the Sales team within the digital training platform of the school, and enable compliance monitoring
• Report on a monthly basis the planning and outcomes of the training programs
• Consistently review and refresh the training material and techniques to improve training effectiveness
• Work with the Marketing department (Digital Marketing, DSF, Event Team and TMK) to update all Sales collaterals necessary for in center and online Sales presentations

Sales Training requirement identification, planning and delivery

• In collaboration with the Learning & Development Specialist, develop a standard evaluation template that can be used at center level on a consistent basis
• Identify the training needs for each center on a monthly basis in alignment with the Center Heads of Sales while considering all aspects of the Sales team role description
• Define the training scope / sessions covered by the center vs. Sales Training Manager
• Schedule a monthly and quarterly training agenda for each center
• Deliver adapted training sessions to the respective sales teams according to the planned schedule and in line with the agenda agreed upon with the CHoS
• Feedback to the CHoS on the outcome of the training sessions occurring in their centers and follow-up on the compliance of the centers on the trainings they are assigned
• Design and deliver training session during the monthly EC Club
• Manage and maintain in-house training facilities and equipment

Sales team recruitment support

• Support HR Talent Acquisition by validating screened profiles and participate to the recruitment process
• Advise the Center Heads of Sales in the selection of Educational Consultants
• Delivering face-to-face on-boarding training sessions to the new Sales team members

Process and system improvement and managerial support

• Participate to cross-functional projects aimed at streamlining the sales-related processes of the organisation
• Propose system improvement to the Business Analysis Specialist
• Support the preparation of the training material for all changes in policies, processes or system updates concerning the Sales function
• Participate to the end of probation review sessions with the CHoS, NHoS and HR
• Participate to monthly sales team members performance reviews with CHoS, NHoS and HR
• Support management leadership in other managerial tasks aimed at improving sales effectiveness for the school
• Participate to the definition of the sales promotions and other sales programs

While the above includes a description of the essential functions of the position, other duties may be assigned. This job description is subject to change at the discretion of management.

• Excellent communication, observation and presentation skills, able to influent people with different learning styles, including class training
• Understanding of sales principles: sales funnel, forecasts, sales planning
• Minimum of 4 years of sales experience with proven records in the Education sector
• Experience within English Language Teaching sector
• Minimum of 2 years of training experience with service/hospitality/Education background
• Wall Street English Sale experience is a strong advantage
• Tech savvy and familiar with CRM system concepts
• Self-driven, result-oriented with a positive outlook
• Reliable, disciplined and organized
• Knowledge of MS office packages
• Mobile and flexible to travel