It’s all about Easy Mart Convenient Stores.

Area Operation Specialist is someone who is responsible for the overall sales performance for all 10 shops. This position requires exceptional analytical, problem-solving and customer service skills.

• Area Operation Specialist develops an overall business plan, including sales strategies and profit goals.
• Will be responsible for developing sales programs that maximize sales from the assigned shops to the target areas, overseeing and conducting market research to develop and implement sales initiatives, developing and implementing sales strategies and product knowledge.
• Developing sales strategies and plans to achieve sales and profit goals by leading, developing, and motivating sales associates & store leaders.
• Providing ongoing training, motivation, and development of sales associates & store leaders to ensure that sales and profits are effectively managed and maintained.
• Meeting or exceeding targeted sales quotas and productivity standards
• Providing consistent and motivated leadership and direction to all staff and team members.
• Ensuring compliance with all company, state, and federal laws and regulations
• Ensuring that sales staff is appropriately trained and competent to perform their job duties.
• Providing exceptional customer service to all customers on a daily basis.
• Developing and implementing sales and marketing plans to drive sales and profit.
• Collecting customer feedback and market research
• Assist the Area Manager in planning and implementing strategies to attract customers
• Coordinate daily customer service operations (e.g. sales processes, orders and payments)
• Improve profit and attain sales target of the supermarket.
• Deal with all complaints, queries, and other related customer service issues.
• Oversee receiving orders and stock control.
• Inventory management maintain housekeeping and merchandising standards.
• Collaborate with other members of staff that have good understanding about service requirements.
• Ensure smooth and efficient day-to-day store operations, making sure that the store is always neat, clean, and tidy with merchandising basics always in place.
• Study display plans, sale promotion, and advertising towards marketing merchandise in a profitable manner.
• Supervise and train a team of Retail Assistants in ensuring the smooth running of daily operations.
• Works to meet branch performance standards including operating loss control and compliance with policies and procedures.
• Inventory management maintain housekeeping and merchandising standards.
• Product planning and allocation according to sales and customer demands.

• Proven experience as a Retail Assistant Manager or similar position
• Proficient user of MS Office (MS Excel in particular)
• Flexibility to work in shifts.
• Any Bachelor degree holders