Customer Service Manager in Yangon

Customer Service Manager

Gandamar Shwe Pyi

Botahtaung | Yangon

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Customer Service Manager

Gandamar Shwe Pyi, Botahtaung | Yangon

APPLY HERE

Customer Service Manager

Gandamar Shwe Pyi

APPLY HERE

Customer Service Manager

Gandamar Shwe Pyi

Myanmar - Yangon

Botahtaung | Yangon

14 Jun 2024

APPLY HERE

Experience level

Manager

Job Function

Customer Service, Support

Job Industry

Logistics/Transport

Job Type

Full Time

Job Description

A Good Opportunity for ..

Lead the Customer Service and Import License teams; coordinate and align with Operations, Customs Clearance, Logistics, Fleet, finance and Warehousing Teams in accordance with Job Follow Up and upcoming plan.
Manage Customer Service Team to ensure that company’s service quality meets with customers’ requirements.
Manage Export/ Import License Team to ensure that all EL/ IL applications are smoothly done in accordance within time line.
Develop the Customer Relationship Management mechanism and make sure it is properly functioning.
Build long-term relationship with new and existing customers.
Plan monthly and quarterly work volume forecasts of regular customers.
Join to sales call and business development meeting with prospective client as required.
Develop SOPs as required to fulfil the client’s requirement (for team internally and for each customer).
Monitor Customer Service Team’s daily tasks to make sure all shipments are completed smoothly (from job creation till invoicing of each single shipment).
Coordinate with Finance (along with Operations team) for cashflow forecast.
Check and validate the operations costs and vendor payment as required.
Monitor on invoice issuing of each Customer Service team member, check and analyze the Cost & Revenue report.
Report to Management and share to Sales (and other departments) based on Cost & Revenue report.
Monitor team budget and meet the teams’ targets and KPIs.
By coordinating with Human Resource Department, monitor on respective team HR related things and continuous capacity building programs.
Support and assist to management in company policy, strategy, business development and other respective management matters.
Weekly and Monthly report to Management.

Open To

Male/Female

Job Requirements

Any graduate and advanced diploma or master in related industry is preferrable.
Strong knowledge and experience at management level in export/ import logistics (Air, Sea, Cross Border).
Experience with ERP (Odoo or similar platforms).
Result oriented person who can lead and develop team consistently.
Open minded and eager to work under the usual pressures of logistics industry.

What We Can Offer

Benefits

- Uniform & Ferry Provided
- Life Insurance
- Medical Allowance 500,000 MMK per year

Highlights

- Make different
- Join experience team

Career Opportunities

- Learn new skill on the job
- Promotion opportunities
- Training Provided

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