Principal Accountabilities:

Daily product and services

• Monitor performance and revenue of existing products and services (None core telco products: Loan / Balance Transfer / Supplementary Call Services).
• Driving the increment of revenue for the products and services.
• Handling the customer complaints.
• Improvement and enhancement on the existing products & services. 
• Engaged with relevant cross functional internal state holders (Finance, IT, Legal, Regulatory, CC, Marcom, RA) and external vendors for product overview and SOP to launch/changes in product & service.
• Implement with IT teams as per business needs, Conducted SAT and UAT activities in product and services rollout or changes.
• Performed Business verification to IT system related updates or changes.
• Do the quarterly and yearly write-off process for ECB bed debt.

New product

• Analyzed and developed the technical requirement and design the product details at required IT systems, plan and design most suitable customer journey and rollout to multiple subscription channels.
• Check and monitor competitor and market requirements.
• Do the benchmarking and business proposal for new products and services.
• Discuss and explore with external vendors for the new product and service opportunity to introduce to our customers.
• Plan and execute GTM for new products and services.

• Master/bachelor’s degree in business/Marketing/Computer Science etc.
• Should have 5 years of relevant Telecom experience with hands-on knowledge working with large data.
• Strong Excel Skills with the ability to learn other analytical tools.
• An analytical mind and inclination for problem-solving.
• Strong Team management & multiple stakeholder management skills.
• Good verbal and written communication skills in English language.
• Proactive and result-oriented team player with a positive attitude.
• Ability to deliver tasks on time and on track under continuous pressure.