Manager(Health Care Service,Information Help Desk)

Asia Royal Hospital

Sanchaung | Yangon

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Manager(Health Care Service,Information Help Desk)

Asia Royal Hospital, Sanchaung | Yangon

APPLY HERE

Manager(Health Care Service,Information Help Desk)

Asia Royal Hospital

APPLY HERE

Manager(Health Care Service,Information Help Desk)

Asia Royal Hospital

Myanmar - Yangon

Sanchaung | Yangon

13 Jun 2024

APPLY HERE

Experience level

Manager

Job Function

Customer Service, Support

Job Industry

Medical/Hospital

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

An Excellent Opportunity for ...

1.   Manage unit-related PR/WI & KPIs/risk assessments to optimize team performance.
2.   Manage the process of answering phone inquiries and emails for the appropriate information and medical practice/advice.
3.   Manage Digital Platforms (i.e. Social Media Page, ARH App, Main Website, & Viber Community Circle) to improve customer engagement.
4.   Evaluate competitor analysis to assist in business planning for the information help desk.
5.   Implement the Improvement Projects to achieve better service delivery.
6.   Coach the process of staff behavioral & on-job training for customer service improvements.
7.   Build and maintain good communication with VIP customers and stakeholders to sustain long-term relationships.
8.   Manage monthly/yearly reports to HOD, EO and COO.
9.   Undertaking duties and responsibilities in medical aspects assigned and directed by the immediate superior of CCD.

Open To

Male/Female

Job Requirements

Education and Qualification Requirements (Minimum)
- M.B., B.S / BNSc Preferred
- Professional Diploma and/or Certificate in Customer Service is preferred

Working Experience Requirements (Minimum)
- 2-3 years of informative medical experience in the healthcare industry
- 1-2 years of experience in management

What We Can Offer

Benefits

Annual Bonus.
Yearly increment and service year allowance.
Medical Care with discount for employee and family.
Varieties of leave entitlement.

Highlights

Warm, safe, transparent workplace..
Can get knowledge about varieties of pharmaceutical products and medication.

Career Opportunities

Continuous pharmaceutical trainings.
Personal development trainings.
Promotion career up to higher position.

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