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Assist Head of Student Service with planning the Orientation Program and all the other events in consultation with relevant departments
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Increase student referral rate by building positive relationships with the existing students
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Monitor student attendance in each lecture and maintain a proper record
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Notify respective students who have not meet the expected attendance percentage
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Ensure that all relevant due payments are paid, and attendance is satisfactory before allowing exam admission
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Focuses on supporting students including administrative, program or social support
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Reaching out to the student and offering follow up services to them as directed by the Manager Prepare the student contract and collect the first payment
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Follow up the documentation and additional information with Sales team
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Dealt with Finance team for payment matter and handover the student payment
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Ensure the schedule and activities movies to show at the campus
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Notify the upcoming activities and require information to student via Facebook
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Coordinate with suppliers for gifts and promotion items of student
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Maintain the part time lecturer attendance record and send this to HR monthly
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Prepare the activities plan one month ahead and send it to line manager
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Monitor the stock status of student items as T-shirt, Cup, etc.
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Track the student service expense and send it to line manager monthly
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Prepare the student feedback report related with Academic, Facilities, Activities and send it to line manager
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Prepare the weekly task report and send to line manager and have one to one meeting
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Maintain and monitor the student database
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Consultation with student whenever necessary together with line manager
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Communicate with student and lecturer for any changes in schedule
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Prepare the student payment update and report to line manager monthly
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Supervise the student in any external activities such as CSR, Industry Visit, Sports etc.
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Communicate with engineering expert and request for seminar at Auston
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Align with Academic team for schedule, seminar and exam date etc.
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Communicate with IT for student and lecturer email request and additional IT requirement