Reporting to BU Head, the role holder is responsible for translating our high-level strategic vision for Official Account into engaging content and delivery, leading its execution. As a Community Manager, you’ll develop the communication strategy, initiate and prioritize projects to improve customer engagement, monitor user traffic pattern and performance. You will have ultimate accountability for the success of our OA brand, with accountability for engaging customer experience on a variety of outlets including brand awareness, content approval, campaign management and to optimize engagement rate, sponsorship planning, sponsorship operations and user stickiness.
This role will work closely with a cross-functional team of content creators, designers, content specialist, internal business partners, partnership manager and product manager in an agile environment to advance our digital roadmap for our readers and potential content creators.

• Prioritize customer engagement by delivering value added and meaningful collaborations
• Plan and deliver key communication in terms of policy, services, risk management, operations, marketing and product teams to lead the entire lifecycle of the experiences
• Track customer engagement key indicators for continuous improvements
• Identify customer journey optimization and translate into needs, preferences and action plans
• Strategic problem solving with the ability to formulate compelling vision and strategy and translate that to substantial roadmaps, meaningful contents and results.
• Bridge the brand delivery given by the marketing and communications team to align content policy and maintain good public relations at all times.
• Execute content policy, communication and partner ethics with counsel of legal and marketing team

• Bachelor degree or higher
• 8+ years related experience required
• Demonstrated experience and success in PR and mass communication
• Strong marketing principal and traffic analytics
• Experience in customer journey mapping and creative digital campaign management
• Strong communication in English and Burmese
• Strong problem-solving and decision-making skills with ability to effectively communicate with senior managers
• Demonstrated ability to build strong collaborative business relationships
• Proven ability to negotiate and apply skills to exercise influence over others decisions without express authority and influence change
• Demonstrated experience in planning and presentations
• Ability to think both tactically and strategically moving through both fluidly
• Demonstrated leadership skills