MMR
Myanmar
Contact Center Technical Lead
Experience level
Job Function
Job Industry
Min Education Level
Job Type
Job Description
An Exciting Opportunity for ...
We are looking for an experienced Contact Center Technical Lead position, All technical matters company wide and manage our technical support team and l work collaboratively with clients/users, the development team, and various stakeholders within the company to ensure the delivery of all products in an efficient, timely manner.
Provide guidance and insight to upper management and procure buy-in
Report progress, including any changes made to plans and production, and contribute to product design and establishment of requirements
Delegate technical responsibilities and monitor the progress of projects and deliver products consistently, on time, and on budget
Oversee user testing and report results—adjust requirements as needed
Work closely with project manager during all phases of the development lifecycle
Review all work produced by the development team and ensure code produced meets company standards requirements
Conduct interviews, hire and train new technical support/IT staff
Build an internal wiki with technical documentation, manuals, and IT policies
Additional Skills
Experience with Genesys Pure Connect, 3CX, or other contact center solution platforms
Experience with troubleshooting ISDN and SIP Trunking or (PSTN) issues with telcos
Good technical knowledge and experience with two or more of the following infrastructure components: DHCP/DNS, WAN/LAN topologies and services, WLAN, MPLS, IP management tools, network management applications, Internet, IPT, QOS, EIGRP/BGP, unified communications, multimedia/VoIP solutions, SIP, and contact center technology
Knowledge and/ or Certification on Cisco data networking products, contact center and unified communication solutions
Proven experience in managing outcomes in an IT infrastructure environment
Experience translating business requirements into technical network solutions
Open To
Job Requirements
Bachelor’s degree in computer science, information technology, or related field
IT certification a must
Minimum of 5 years experience in the Information Technology field
Experience as a Technical Lead for Telephony projects
Experience in deploying at least 3 contact centers (>50 agents)
Experience with cloud contact center technologies with at least 2 contact center deployments
Experience working with telcos to provision SIP Trunks for PSTN access.
What We Can Offer
Benefits
Highlights
Career Opportunities
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