A Fantastic Opportunity for ...
Software Assistant Manager (Acumatica) is responsible for the management of Acumatica, Enterprise Resource Planning (ERP) system. This role requires a blend of hands-on technical ability and project management skills to oversee and ensure successful implementations and maintenance of Acumatica.
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Software Solution and Configuration
Manage Acumatica, ERP system, including system solution, development, customization, and integration with other business systems.
a. Project Management: Manage full lifecycle of system implementations and upgrades, including planning, monitoring progress, and stakeholder reporting.
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Perform role of Project Manager, including planning, executing, and closing projects within the defined delivery, timeline and budget.
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Ensure effective communication and collaboration with all stakeholders to ensure project delivery and timeline.
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Manage vendors, external resources to ensure their deliverables, timelines, and adherence to contractual obligations.
b. Analyze business requirements and provide system solutions:
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Perform thorough analysis of business requirements, processes, and improvements that are facilitated through the system.
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Well study about system features and functionality to provide system solutions for business requirements.
c. Manage development, configuration, and testing:
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Create and maintain technical documentation for system configurations, processes, and service records.
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Oversee the system configuration, development, customization, and integration by directly conducting development (in house) or managing vendor, external resources.
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Conduct System Integration Testing (SIT) to ensure robustness, usability, and reliability of developed features.
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Manage and facilitate User Acceptance Testing (SIT), work closely with all stakeholders to prioritize backlogs and deliver enhancements and bug fixes in a timely manner.
d. Manage go-live preparation and post go-live supports:
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Develop and execute a comprehensive go-live plan, including tasks such as data migration, user training, and system readiness assessment.
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Coordinate with stakeholders to ensure all necessary data is prepared for migration, including cleansing and validation processes.
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Prepare system manual and training materials, conduct extensive user training sessions to familiarize users with the new system, its features, and functionalities.
2.Software Maintenance and User Support
a. Proactive maintenance
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Stay up to date with the latest system releases and technologies to ensure the system is leveraging new functionalities and staying current.
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Regularly monitor system performance, identifying areas of inefficiency or resource contention, and implement optimization strategies to improve overall system responsiveness.
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Conduct routine system audits to identify and resolve any configuration discrepancies, data inconsistencies, or security vulnerabilities.
b.Incident Management
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Serve as the primary point of contact for all software-related incidents and service requests, ensuring prompt resolution and minimal downtime.
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Establish and adhere to incident management protocols, including ticket prioritization, escalation procedures, and resolution timelines.
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Collaborate with cross-functional teams to diagnose and troubleshoot software issues, applying root cause analysis methodologies to prevent recurrence.
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Maintain a comprehensive knowledge base of common issues and their resolutions to expedite troubleshooting and support efforts.
C. User Support:
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Provide ongoing user support and training to ensure efficient utilization of the system.
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Respond to user inquiries, troubleshoot issues, and provide guidance on system functionality and best practices.
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Develop and maintain user documentation, training materials, and knowledge base articles to facilitate self-service support